Karthikeyan Viswanathan
@karthikeyanvis.bsky.social
Assistant GM & CMO @Syncfusion
Leading the Bold Product Suite (Sign • Desk • BI • Reports • Agentic • Sales)
Syncfusion platforms (CodeStudio, Essential Studio, Document SDK).
syncfusion.com | boldsign.com | bolddesk.com | boldbi.com | boldreports.com
Leading the Bold Product Suite (Sign • Desk • BI • Reports • Agentic • Sales)
Syncfusion platforms (CodeStudio, Essential Studio, Document SDK).
syncfusion.com | boldsign.com | bolddesk.com | boldbi.com | boldreports.com
See a live demo + real use cases from modern support teams.
🎟️ Register free:
www.bolddesk.com/webinars/age...
#AI #CustomerSupport #CX #BoldDesk
🎟️ Register free:
www.bolddesk.com/webinars/age...
#AI #CustomerSupport #CX #BoldDesk
Agent Assist: AI Copilots for Faster, Accurate Support | BoldDesk
Discover how agent-assist AI copilots empower support teams with faster resolutions, reduced handle time, and improved customer satisfaction.
www.bolddesk.com
January 23, 2026 at 12:42 PM
See a live demo + real use cases from modern support teams.
🎟️ Register free:
www.bolddesk.com/webinars/age...
#AI #CustomerSupport #CX #BoldDesk
🎟️ Register free:
www.bolddesk.com/webinars/age...
#AI #CustomerSupport #CX #BoldDesk
In our upcoming webinar, we’ll show how Agent Assist AI Copilot:
• Suggests replies in real time
• Summarizes tickets instantly
• Helps agents stay focused
• Suggests replies in real time
• Summarizes tickets instantly
• Helps agents stay focused
January 23, 2026 at 12:42 PM
In our upcoming webinar, we’ll show how Agent Assist AI Copilot:
• Suggests replies in real time
• Summarizes tickets instantly
• Helps agents stay focused
• Suggests replies in real time
• Summarizes tickets instantly
• Helps agents stay focused
Lesson:
Build for behavior, not opinions.
What feature surprised you by failing after launch?
Build for behavior, not opinions.
What feature surprised you by failing after launch?
January 23, 2026 at 11:15 AM
Lesson:
Build for behavior, not opinions.
What feature surprised you by failing after launch?
Build for behavior, not opinions.
What feature surprised you by failing after launch?
Feedback tells you what people say.
Usage tells you what people actually do.
Usage tells you what people actually do.
January 23, 2026 at 11:15 AM
Feedback tells you what people say.
Usage tells you what people actually do.
Usage tells you what people actually do.
Users asked for it in interviews.
But in real workflows,
it wasn’t part of their daily habit.
But in real workflows,
it wasn’t part of their daily habit.
January 23, 2026 at 11:15 AM
Users asked for it in interviews.
But in real workflows,
it wasn’t part of their daily habit.
But in real workflows,
it wasn’t part of their daily habit.
The mistake wasn’t the feature.
It was when and how we shipped it.
It was when and how we shipped it.
January 23, 2026 at 11:15 AM
The mistake wasn’t the feature.
It was when and how we shipped it.
It was when and how we shipped it.
Hot take:
SOC 2 is easier to pass than to maintain at scale.
Agree or disagree?
SOC 2 is easier to pass than to maintain at scale.
Agree or disagree?
January 22, 2026 at 4:19 PM
Hot take:
SOC 2 is easier to pass than to maintain at scale.
Agree or disagree?
SOC 2 is easier to pass than to maintain at scale.
Agree or disagree?
Most #OvernightSuccess stories are just
years of friction removal that no one noticed.
What’s the biggest bottleneck you’re seeing right now?
years of friction removal that no one noticed.
What’s the biggest bottleneck you’re seeing right now?
January 20, 2026 at 10:39 AM
Most #OvernightSuccess stories are just
years of friction removal that no one noticed.
What’s the biggest bottleneck you’re seeing right now?
years of friction removal that no one noticed.
What’s the biggest bottleneck you’re seeing right now?