Azuma is actually Japanese for East.

Our seats were ergonomically designed to provide support and comfort.

Hi Alex. Apologies, we don’t offer customer service over here yet. Are you able to contact our team on Facebook, Instagram or X? If not, we’d advise contacting our Customer Service team - full details including phone number and Web Chat options here: www.lner.co.uk/support/

Glad to hear! Will feed this back to our Catering Manager!

Thank you for letting us know this! We’ll pass this on to our station team!

Hello, we do expect customers to consider those around them when travelling. I sincerely apologise that this is not the case on your service. Please speak with the Train Manager or another member of the onboard team to see if they are able to have a quiet word with them, or make an announcement.

Thank you, I will get this reported. ^Katie

Hello Nairn, I'm really sorry to see that. Please could you let me know which service you was travelling on and the seat number, so I can get this addressed? If you would like to leave a formal complaint, you can do so here; spkl.io/63321A3xA3 ^Katie

Sorry to hear your experience is not up to standards. The Cafe Bar may not have opened Eat at Your Seat as the train has just started its journey. You may be able to access it after 11:30am, once things are moving properly. There is no information from the train that the service is not available

If you would like to submit a formal complaint, you can do so by emailing the team at [email protected], and the team will respond to you directly.

I will pass this on to the team to investigate, Alex. My apologies.

The LNER portion will be available to book. Alex, other operators usually release tickets 6-8 weeks before departure.

Hello Adam, we're sorry for any discomfort caused. If there are available seats you are free to move to a more comfortable seat. We'll log your feedback about the design. ^Charlene

Hello Wolfie, could you please DM some further information and I might be able to help you? ^Katie