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@loyaltyguy.bsky.social
Musings about Customer Loyalty / Tech / CX.
Drinks too much coffee.
Supports Man Utd.
Drinks too much coffee.
Supports Man Utd.
Retail shops in Singapore.
25 Dec: 🎶 We wish you a Merry Christmas... 🎵
26 Dec: 🧧 GongXi GongXi Ni Ya 🍊
25 Dec: 🎶 We wish you a Merry Christmas... 🎵
26 Dec: 🧧 GongXi GongXi Ni Ya 🍊
December 27, 2025 at 3:09 AM
Retail shops in Singapore.
25 Dec: 🎶 We wish you a Merry Christmas... 🎵
26 Dec: 🧧 GongXi GongXi Ni Ya 🍊
25 Dec: 🎶 We wish you a Merry Christmas... 🎵
26 Dec: 🧧 GongXi GongXi Ni Ya 🍊
Frohe Weinachten und ein neues gutes Jahr! 🎄🌟✨️❤️
December 25, 2025 at 2:07 AM
Frohe Weinachten und ein neues gutes Jahr! 🎄🌟✨️❤️
One day you're young and trendy. The next you go, "What's the deal with Pickeball? How is that a sport? What's with all the ruckus?"
December 20, 2025 at 2:17 PM
One day you're young and trendy. The next you go, "What's the deal with Pickeball? How is that a sport? What's with all the ruckus?"
Annual general reminder to the public: If you're doing your last min Christmas shopping this weekend, pls be nice to the retail workers you see on the floor. They're likely to have been working overtime since Black Friday, and they're missing their own holidays to serve you. Be kind.
December 20, 2025 at 12:06 AM
Annual general reminder to the public: If you're doing your last min Christmas shopping this weekend, pls be nice to the retail workers you see on the floor. They're likely to have been working overtime since Black Friday, and they're missing their own holidays to serve you. Be kind.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
December 19, 2025 at 11:41 PM
Do not add your coworkers on social media.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
Do not add your coworkers on social media.
"The human spirit can endure in sickness, but a crushed spirit who can bear?"
December 17, 2025 at 8:48 PM
"The human spirit can endure in sickness, but a crushed spirit who can bear?"
I am clearing my PTO this few weeks. Went to the library alone. Read a book. Drank coffee. Cooked dinner. I enjoy a slow and quiet life.
December 17, 2025 at 2:42 PM
I am clearing my PTO this few weeks. Went to the library alone. Read a book. Drank coffee. Cooked dinner. I enjoy a slow and quiet life.
Twenty years ago, everyone was obsessed with Millennials. Every brand wanted to crack the "Millennial code." Now it's Gen Z's turn in the spotlight. But blaming an entire generation for subdued retail spending? That's just lazy analysis and marketing.
December 14, 2025 at 5:00 AM
Twenty years ago, everyone was obsessed with Millennials. Every brand wanted to crack the "Millennial code." Now it's Gen Z's turn in the spotlight. But blaming an entire generation for subdued retail spending? That's just lazy analysis and marketing.
Besides running A/B testing and measuring the uplift from the test vs. control group over a period of time, while assigning a % of confidence level - a perfect attribution model is a unicorn... it looks pretty on a story, but it doesn't exist.
December 13, 2025 at 11:46 PM
Besides running A/B testing and measuring the uplift from the test vs. control group over a period of time, while assigning a % of confidence level - a perfect attribution model is a unicorn... it looks pretty on a story, but it doesn't exist.
You can sprint.
You can run a marathon.
But you can't sprint a marathon.
That's how you burn yourself out.
You can run a marathon.
But you can't sprint a marathon.
That's how you burn yourself out.
December 13, 2025 at 10:03 PM
You can sprint.
You can run a marathon.
But you can't sprint a marathon.
That's how you burn yourself out.
You can run a marathon.
But you can't sprint a marathon.
That's how you burn yourself out.
"The customer is always right, but they might not be the right customer for our business."
December 13, 2025 at 9:56 PM
"The customer is always right, but they might not be the right customer for our business."
"The incentives structure in large corporations dissolve backbone"
December 13, 2025 at 6:45 AM
"The incentives structure in large corporations dissolve backbone"
Survived working through Black Friday. I don't enjoy it. It's not for me. In a world riddled with overconsumption, Black Friday isn't helping the situation.
December 6, 2025 at 1:17 AM
Survived working through Black Friday. I don't enjoy it. It's not for me. In a world riddled with overconsumption, Black Friday isn't helping the situation.
When's the last time you had a real conversation?
Not a text thread. Not a Slack message. Not even your scheduled 1-on-1.
An actual conversation where you weren't half-present, fighting the urge to check your phone every few minutes.
Where you were actually there. Listened.
When was that?
Not a text thread. Not a Slack message. Not even your scheduled 1-on-1.
An actual conversation where you weren't half-present, fighting the urge to check your phone every few minutes.
Where you were actually there. Listened.
When was that?
December 6, 2025 at 1:15 AM
When's the last time you had a real conversation?
Not a text thread. Not a Slack message. Not even your scheduled 1-on-1.
An actual conversation where you weren't half-present, fighting the urge to check your phone every few minutes.
Where you were actually there. Listened.
When was that?
Not a text thread. Not a Slack message. Not even your scheduled 1-on-1.
An actual conversation where you weren't half-present, fighting the urge to check your phone every few minutes.
Where you were actually there. Listened.
When was that?
After rounds of program devaluation, I don't see how this latest move seeks to appease Starbucks customers.
ca.finance.yahoo.com/news/starbuc...
ca.finance.yahoo.com/news/starbuc...
Starbucks expands rewards program at grocery stores
The coffee chain's move to more than triple the number of products it sells under the rewards program comes following customer backlash after Starbucks overhauled an existing program last year. Compa...
ca.finance.yahoo.com
November 2, 2025 at 8:59 AM
After rounds of program devaluation, I don't see how this latest move seeks to appease Starbucks customers.
ca.finance.yahoo.com/news/starbuc...
ca.finance.yahoo.com/news/starbuc...
Nothing like having a health scare, being forced to face your mortality, that makes you recalibrate your priorities in life. What's life without good health and family love? The rest are just peripherals.
November 2, 2025 at 8:54 AM
Nothing like having a health scare, being forced to face your mortality, that makes you recalibrate your priorities in life. What's life without good health and family love? The rest are just peripherals.
In-flight entertainment is great for watching trashy movies that you'd never want to spend a dime on watching in a cinema. Such a movie is: Jurassic Park Rebirth.
November 2, 2025 at 3:31 AM
In-flight entertainment is great for watching trashy movies that you'd never want to spend a dime on watching in a cinema. Such a movie is: Jurassic Park Rebirth.
Companies in Asia use WhatsApp as their main mode of communication - blurring the line between personal and work life. Was on vacation last week, and it bothered me when my colleagues kept crossing the boundary with WA messages. Didn't have this problem back in Europe. Tips on how to deal with it?
November 2, 2025 at 3:27 AM
Companies in Asia use WhatsApp as their main mode of communication - blurring the line between personal and work life. Was on vacation last week, and it bothered me when my colleagues kept crossing the boundary with WA messages. Didn't have this problem back in Europe. Tips on how to deal with it?
Woe to you, when all people speak well of you
October 19, 2025 at 2:20 AM
Woe to you, when all people speak well of you
Recently, I learned that in Korea, lunch hours are scheduled, and staggered—everyone gets assigned to a lunch group. My first reaction? That sounds dystopian.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
October 12, 2025 at 5:05 AM
Recently, I learned that in Korea, lunch hours are scheduled, and staggered—everyone gets assigned to a lunch group. My first reaction? That sounds dystopian.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
Whom the Son sets free is free indeed
October 12, 2025 at 1:10 AM
Whom the Son sets free is free indeed
With the world slowly imploding, sometimes it feels a little hypocritical to continue going about our life per normal. I'm blessed to be in #Singapore - removed from the geopolitical turmoil. Foreign friends complain that Singapore is sterile. I won't have it any other way. For now.
September 14, 2025 at 12:29 PM
With the world slowly imploding, sometimes it feels a little hypocritical to continue going about our life per normal. I'm blessed to be in #Singapore - removed from the geopolitical turmoil. Foreign friends complain that Singapore is sterile. I won't have it any other way. For now.