Michel Stevens
@michelstevens.bsky.social
I believe in brands that don't suck. And jokes that do. Let's make both happen.
Speaker on customer experience, customer centricity, and other mysteries.
Speaker on customer experience, customer centricity, and other mysteries.
New year, new me... said everyone, ever. Three days in and I'm already back to my old habits: procrastinating and overcaffeinating
January 3, 2025 at 1:01 PM
New year, new me... said everyone, ever. Three days in and I'm already back to my old habits: procrastinating and overcaffeinating
It's that time of year when LinkedIn transforms into a bizarre hybrid of a motivational poster and a used car lot. Everyone's selling something. Mostly themselves
January 2, 2025 at 5:35 PM
It's that time of year when LinkedIn transforms into a bizarre hybrid of a motivational poster and a used car lot. Everyone's selling something. Mostly themselves
New Year's Day is for sweatpants, Netflix, and questioning if someone would notice if I don't keep my New Year's resolution
January 1, 2025 at 7:29 PM
New Year's Day is for sweatpants, Netflix, and questioning if someone would notice if I don't keep my New Year's resolution
New Year resolutions are like believing in Santa Claus. It's nice but we all know the truth
December 31, 2024 at 6:21 PM
New Year resolutions are like believing in Santa Claus. It's nice but we all know the truth
New Year's Eve is like a giant reset button for humanity. We press it with hope and optimism... and then immediately trip over the same old rubbish
December 31, 2024 at 5:19 PM
New Year's Eve is like a giant reset button for humanity. We press it with hope and optimism... and then immediately trip over the same old rubbish
The holidays are a magical time for family, friends, and... completely abandoning all sense of portion control. Pass the mashed potatoes
December 28, 2024 at 8:42 PM
The holidays are a magical time for family, friends, and... completely abandoning all sense of portion control. Pass the mashed potatoes
Coughing, headache, fever, and an overwhelming urge to build a skyscraper in my backyard. Must be the Dubai Man-flu.
December 2, 2024 at 5:12 AM
Coughing, headache, fever, and an overwhelming urge to build a skyscraper in my backyard. Must be the Dubai Man-flu.
Here you can find the world's tallest building, the world's largest mall, and probably a vending machine that dispenses gold bars. It's that kind of place
November 29, 2024 at 5:47 PM
Here you can find the world's tallest building, the world's largest mall, and probably a vending machine that dispenses gold bars. It's that kind of place
Dubai's skyline is like a billionaire's playground: Extravagant, awe-inspiring, and makes you wonder what you're doing with your life
November 29, 2024 at 5:06 PM
Dubai's skyline is like a billionaire's playground: Extravagant, awe-inspiring, and makes you wonder what you're doing with your life
My physiotherapist asked me what I did for a living. I told him that "I'm into customer friendliness". He said that he didn't realize that that was a thing, and I'm pretty sure that my response to that shouldn't have been "Yes, I've noticed..."
November 21, 2024 at 9:04 AM
My physiotherapist asked me what I did for a living. I told him that "I'm into customer friendliness". He said that he didn't realize that that was a thing, and I'm pretty sure that my response to that shouldn't have been "Yes, I've noticed..."
The rebranding of Jaguar looks like open-heart surgery on a cheetah. It's fast, weird, and hopefully not fatal
November 20, 2024 at 7:06 PM
The rebranding of Jaguar looks like open-heart surgery on a cheetah. It's fast, weird, and hopefully not fatal
These AI chatbots for customer service are like a magic 8-ball. Gives you an answer, but no clue how it got there.
November 20, 2024 at 6:13 PM
These AI chatbots for customer service are like a magic 8-ball. Gives you an answer, but no clue how it got there.
AI is like a bad date. You're promised the world... and end up with a lukewarm coffee and a fake phone number.
November 17, 2024 at 10:29 PM
AI is like a bad date. You're promised the world... and end up with a lukewarm coffee and a fake phone number.
Big data can't tell you everything. Sometimes, you need to get out of the spreadsheet and into the real world
November 16, 2024 at 1:15 PM
Big data can't tell you everything. Sometimes, you need to get out of the spreadsheet and into the real world
Brands are obsessed with "personalization." But let's be real, they just want to know how much you'll spend before you even know yourself
November 15, 2024 at 8:08 PM
Brands are obsessed with "personalization." But let's be real, they just want to know how much you'll spend before you even know yourself
Companies chase customer delight like it's the Holy Grail. But most customers would settle for a website that doesn't require a PhD in navigation and a customer service rep who's actually heard of empathy
October 7, 2024 at 6:27 PM
Companies chase customer delight like it's the Holy Grail. But most customers would settle for a website that doesn't require a PhD in navigation and a customer service rep who's actually heard of empathy
On the other hand, customer feedback is like a box of chocolates. You never know what you're gonna get... but it's usually a complaint.
#customerexperience #cx
#customerexperience #cx
September 20, 2024 at 5:17 AM
On the other hand, customer feedback is like a box of chocolates. You never know what you're gonna get... but it's usually a complaint.
#customerexperience #cx
#customerexperience #cx
Customer Experience is like a first date. You want sparks and hope you're not getting a restraining order.
#customerexperience #cx
#customerexperience #cx
September 17, 2024 at 8:19 PM
Customer Experience is like a first date. You want sparks and hope you're not getting a restraining order.
#customerexperience #cx
#customerexperience #cx
Reposted by Michel Stevens
“Automated mediocrity.”
That’s a proper name for the times we live in.
That’s a proper name for the times we live in.
September 8, 2024 at 10:28 AM
“Automated mediocrity.”
That’s a proper name for the times we live in.
That’s a proper name for the times we live in.
Hello? Is this thing on?
If anyone needs me, I'll be trying to decipher the latest customer feedback. It's either a cry for help or a recipe for banana bread. Jury's still out.
If anyone needs me, I'll be trying to decipher the latest customer feedback. It's either a cry for help or a recipe for banana bread. Jury's still out.
September 6, 2024 at 7:49 AM
Hello? Is this thing on?
If anyone needs me, I'll be trying to decipher the latest customer feedback. It's either a cry for help or a recipe for banana bread. Jury's still out.
If anyone needs me, I'll be trying to decipher the latest customer feedback. It's either a cry for help or a recipe for banana bread. Jury's still out.