Ombudsman Toronto
@ombudsmanto.bsky.social
Impartial investigators of complaints and concerns about City of Toronto services. Our services are confidential, fair, free, and for everyone.
Making sure the City of Toronto treats you fairly.
Making sure the City of Toronto treats you fairly.
Happy Holidays! ❄️
Our office will be closed on December 25 and 26.
If you feel you've been treated unfairly by the City of Toronto and wish to file a complaint, you can:
📲Leave a message: 416-392-7062
📩Send an email: [email protected]
🖱️Complete the online form: ow.ly/cB7Q50MaL1k
Our office will be closed on December 25 and 26.
If you feel you've been treated unfairly by the City of Toronto and wish to file a complaint, you can:
📲Leave a message: 416-392-7062
📩Send an email: [email protected]
🖱️Complete the online form: ow.ly/cB7Q50MaL1k
ow.ly
December 24, 2025 at 6:32 PM
Happy Holidays! ❄️
Our office will be closed on December 25 and 26.
If you feel you've been treated unfairly by the City of Toronto and wish to file a complaint, you can:
📲Leave a message: 416-392-7062
📩Send an email: [email protected]
🖱️Complete the online form: ow.ly/cB7Q50MaL1k
Our office will be closed on December 25 and 26.
If you feel you've been treated unfairly by the City of Toronto and wish to file a complaint, you can:
📲Leave a message: 416-392-7062
📩Send an email: [email protected]
🖱️Complete the online form: ow.ly/cB7Q50MaL1k
A senior tenant felt dismissed after filing a harassment complaint with his housing provider. Learn more about how we made recommendations for clearer communication around complaint outcomes to Toronto Seniors Housing Corporation (TSHC): www.ombudsmantoronto.ca/case-story/i...
Improved transparency in TSHC’s communication to senior tenant
Transparency means clearly communicating how a complaint is handled and explaining the reasons for the outcome as fully as possible, even when some details must be withheld due to privacy concerns. Ou...
www.ombudsmantoronto.ca
December 16, 2025 at 7:13 PM
A senior tenant felt dismissed after filing a harassment complaint with his housing provider. Learn more about how we made recommendations for clearer communication around complaint outcomes to Toronto Seniors Housing Corporation (TSHC): www.ombudsmantoronto.ca/case-story/i...
Yesterday City of Toronto Ombudsman Kwame Addo released a new report on an investigation into the City’s handling of a resident’s social assistance overpayments. More info: www.ombudsmantoronto.ca/news/city-ma...
December 12, 2025 at 3:36 PM
Yesterday City of Toronto Ombudsman Kwame Addo released a new report on an investigation into the City’s handling of a resident’s social assistance overpayments. More info: www.ombudsmantoronto.ca/news/city-ma...
Today, Ombudsman Kwame Addo released a new report with the results of an investigation into the City’s handling of a resident’s social assistance overpayments. Find out more about how we helped a Toronto mother, Dina, get the answers she needed and deserved: www.ombudsmantoronto.ca/news/city-ma...
City made multiple errors and treated a Toronto mother on social assistance unfairly
Ombudsman Kwame Addo’s investigation found that the City made multiple errors in how it responded to a Toronto mother who received $25,546 in excess social assistance benefits. City staff did not give...
www.ombudsmantoronto.ca
December 11, 2025 at 2:39 PM
Today, Ombudsman Kwame Addo released a new report with the results of an investigation into the City’s handling of a resident’s social assistance overpayments. Find out more about how we helped a Toronto mother, Dina, get the answers she needed and deserved: www.ombudsmantoronto.ca/news/city-ma...
Our intake line (416-392-7062) is experiencing technical issues and we may not receive your message. We’re working to fix this as soon as possible. In the meantime, please email [email protected] or use our online complaints form: secure.toronto.ca/webapps/Ombo... Thanks for your patience!
November 27, 2025 at 3:01 PM
Our intake line (416-392-7062) is experiencing technical issues and we may not receive your message. We’re working to fix this as soon as possible. In the meantime, please email [email protected] or use our online complaints form: secure.toronto.ca/webapps/Ombo... Thanks for your patience!
Ombudsman Kwame Addo and Deputy Ombudsman, Housing,
Reema Patel urge the federal government to provide adequate funding for City shelters. Read our letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson:
www.ombudsmantoronto.ca/news/letter-...
Reema Patel urge the federal government to provide adequate funding for City shelters. Read our letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson:
www.ombudsmantoronto.ca/news/letter-...
Letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson
Read Ombudsman Toronto’s letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson, urging the federal government to provide adequate funding to the City of Toronto to ensure suff...
www.ombudsmantoronto.ca
November 6, 2025 at 2:22 PM
Ombudsman Kwame Addo and Deputy Ombudsman, Housing,
Reema Patel urge the federal government to provide adequate funding for City shelters. Read our letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson:
www.ombudsmantoronto.ca/news/letter-...
Reema Patel urge the federal government to provide adequate funding for City shelters. Read our letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson:
www.ombudsmantoronto.ca/news/letter-...
A new condo owner was worried that she hadn’t received any property tax bills. The problem continued even after she contacted staff at Revenue Services. Learn more about how we helped: www.ombudsmantoronto.ca/case-story/e...
If you feel you have been treated unfairly by the City, get in touch.
If you feel you have been treated unfairly by the City, get in touch.
Ensured timely communication of property tax bills to homeowner
Fairness requires timely communication. When delays happen, we step in to ensure residents aren’t left waiting indefinitely for essential services. We help bridge communication gaps in order to ensure...
www.ombudsmantoronto.ca
October 30, 2025 at 3:43 PM
A new condo owner was worried that she hadn’t received any property tax bills. The problem continued even after she contacted staff at Revenue Services. Learn more about how we helped: www.ombudsmantoronto.ca/case-story/e...
If you feel you have been treated unfairly by the City, get in touch.
If you feel you have been treated unfairly by the City, get in touch.
You deserve fair treatment from the City of Toronto. Our team at Ombudsman Toronto is here to help. We hold the City of Toronto accountable to the people it serves — you. If you feel you have been treated unfairly by the City, get in touch: www.ombudsmantoronto.ca/how-to-make-...
How to Make a Complaint
Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.
www.ombudsmantoronto.ca
October 22, 2025 at 4:15 PM
You deserve fair treatment from the City of Toronto. Our team at Ombudsman Toronto is here to help. We hold the City of Toronto accountable to the people it serves — you. If you feel you have been treated unfairly by the City, get in touch: www.ombudsmantoronto.ca/how-to-make-...
Happy #OmbudsDay! Today, we recognize ombudsmen worldwide and their vital role in empowering voices and resolving challenges.
October 9, 2025 at 11:46 AM
Happy #OmbudsDay! Today, we recognize ombudsmen worldwide and their vital role in empowering voices and resolving challenges.
#OmbudsDay is this Thursday, a global celebration of the work ombudsman/ombudspersons do to empower voices and resolve challenges.
Learn how our team at Ombudsman Toronto can help if you feel you've been treated unfairly by the City of Toronto: ombudsmantoronto.ca
Learn how our team at Ombudsman Toronto can help if you feel you've been treated unfairly by the City of Toronto: ombudsmantoronto.ca
October 7, 2025 at 1:12 PM
#OmbudsDay is this Thursday, a global celebration of the work ombudsman/ombudspersons do to empower voices and resolve challenges.
Learn how our team at Ombudsman Toronto can help if you feel you've been treated unfairly by the City of Toronto: ombudsmantoronto.ca
Learn how our team at Ombudsman Toronto can help if you feel you've been treated unfairly by the City of Toronto: ombudsmantoronto.ca
Today is the National Day for Truth and Reconciliation, also known as Orange Shirt Day. It is a time to honour Survivors, their families and the children who never came home. Read our full statement: www.ombudsmantoronto.ca/news/message...
Message from Ombudsman Addo marking the National Day for Truth and Reconciliation
On the National Day for Truth and Reconciliation, also known as Orange Shirt Day, we honour Survivors, their families and communities and remember the children who never came home from residential sch...
www.ombudsmantoronto.ca
September 30, 2025 at 11:41 AM
Today is the National Day for Truth and Reconciliation, also known as Orange Shirt Day. It is a time to honour Survivors, their families and the children who never came home. Read our full statement: www.ombudsmantoronto.ca/news/message...
Everyone who interacts with the City of Toronto has the right to three kinds of fairness: a fair process, a fair decision and fair treatment. When we look into a complaint, we ask questions to make sure each of these areas were fair. Learn more: www.ombudsmantoronto.ca/what-is-fair...
Our Fairness Lens
Everyone who interacts with the City of Toronto has the right to three kinds of fairness: a fair process, a fair decision and
www.ombudsmantoronto.ca
September 23, 2025 at 1:48 PM
Everyone who interacts with the City of Toronto has the right to three kinds of fairness: a fair process, a fair decision and fair treatment. When we look into a complaint, we ask questions to make sure each of these areas were fair. Learn more: www.ombudsmantoronto.ca/what-is-fair...
The voicemail issue we were experiencing on our main intake phone line has been resolved. Thank you for your patience!
If you need to get in touch, please:
📲Call us at 416-392-7062
📩Email us at [email protected]
🖱️Use our online complaint form at secure.toronto.ca/webapps/Ombo...
If you need to get in touch, please:
📲Call us at 416-392-7062
📩Email us at [email protected]
🖱️Use our online complaint form at secure.toronto.ca/webapps/Ombo...
September 19, 2025 at 5:53 PM
The voicemail issue we were experiencing on our main intake phone line has been resolved. Thank you for your patience!
If you need to get in touch, please:
📲Call us at 416-392-7062
📩Email us at [email protected]
🖱️Use our online complaint form at secure.toronto.ca/webapps/Ombo...
If you need to get in touch, please:
📲Call us at 416-392-7062
📩Email us at [email protected]
🖱️Use our online complaint form at secure.toronto.ca/webapps/Ombo...
Our intake line (416-392-7062) can’t receive voicemails right now. We’re working to fix this as soon as possible. In the meantime, please email [email protected] or use our complaint form: secure.toronto.ca/webapps/Ombo.... Thanks for your patience!
September 16, 2025 at 1:37 PM
Our intake line (416-392-7062) can’t receive voicemails right now. We’re working to fix this as soon as possible. In the meantime, please email [email protected] or use our complaint form: secure.toronto.ca/webapps/Ombo.... Thanks for your patience!
Thank you The Dream Team for inviting Deputy Ombudsman, Housing, Reema Patel to join a panel discussion about supportive housing. Reema will provide a government accountability lens to this critical and timely discussion:
www.eventbrite.ca/e/supportive...
www.eventbrite.ca/e/supportive...
September 11, 2025 at 10:17 PM
Thank you The Dream Team for inviting Deputy Ombudsman, Housing, Reema Patel to join a panel discussion about supportive housing. Reema will provide a government accountability lens to this critical and timely discussion:
www.eventbrite.ca/e/supportive...
www.eventbrite.ca/e/supportive...
A tenant was denied a financial assistance grant and was at risk of losing her home. We found the City’s decision was not fair and failed to consider the tenant’s circumstances. Learn more about how we helped:
www.ombudsmantoronto.ca/case-story/p...
www.ombudsmantoronto.ca/case-story/p...
Prevented tenant’s eviction by identifying errors in City’s denial of eviction prevention program funds
Stable and secure housing is essential for vulnerable tenants. By ensuring a fair review of Amelia’s funding request, we helped her access the financial support she needed to preserve her housing and ...
www.ombudsmantoronto.ca
September 9, 2025 at 6:10 PM
A tenant was denied a financial assistance grant and was at risk of losing her home. We found the City’s decision was not fair and failed to consider the tenant’s circumstances. Learn more about how we helped:
www.ombudsmantoronto.ca/case-story/p...
www.ombudsmantoronto.ca/case-story/p...
Everyone deserves fair treatment from the City of Toronto. Our 2024 annual report highlights some of the real stories behind our work and how we helped the people of Toronto.
Learn more about what we got up to in 2024: www.ombudsmantoronto.ca/news/toronto...
Learn more about what we got up to in 2024: www.ombudsmantoronto.ca/news/toronto...
June 20, 2025 at 9:39 PM
Everyone deserves fair treatment from the City of Toronto. Our 2024 annual report highlights some of the real stories behind our work and how we helped the people of Toronto.
Learn more about what we got up to in 2024: www.ombudsmantoronto.ca/news/toronto...
Learn more about what we got up to in 2024: www.ombudsmantoronto.ca/news/toronto...
Reposted by Ombudsman Toronto
Celebrating culture: Indigenous Peoples across Ontario and Canada have rich cultural traditions that are rooted in ancestral knowledge and connection with the land. From art, ceremonies and medicine, these practices are vital to First Nation, Inuit and Métis communities. #NIHM2025
June 19, 2025 at 2:54 PM
Celebrating culture: Indigenous Peoples across Ontario and Canada have rich cultural traditions that are rooted in ancestral knowledge and connection with the land. From art, ceremonies and medicine, these practices are vital to First Nation, Inuit and Métis communities. #NIHM2025
Today, Ombudsman Kwame Addo released his 2024 Annual Report. Last year, we received a record 4,929 complaints, a 43% increase from the previous year. Learn more about our work and how we help stand up for fairness at the City of Toronto: www.ombudsmantoronto.ca/wp-content/u...
June 20, 2025 at 1:35 PM
Today, Ombudsman Kwame Addo released his 2024 Annual Report. Last year, we received a record 4,929 complaints, a 43% increase from the previous year. Learn more about our work and how we help stand up for fairness at the City of Toronto: www.ombudsmantoronto.ca/wp-content/u...
It started with a fire, and turned into months without heat, hot water or power through the winter. Eleven rooming house tenants asked the City for help, but it never arrived. Read the report: www.ombudsmantoronto.ca/investigativ...
May 15, 2025 at 1:39 PM
It started with a fire, and turned into months without heat, hot water or power through the winter. Eleven rooming house tenants asked the City for help, but it never arrived. Read the report: www.ombudsmantoronto.ca/investigativ...
On #RefugeeRightsDay, we look back to last week when City Council unanimously passed a motion adopting the recommendations from our report, An Investigation into the City’s Decision to Stop Allowing Refugee Claimants into Base Shelter Beds, w/ minor revisions. Read the motion here shorturl.at/nFvJh
April 4, 2025 at 1:00 PM
On #RefugeeRightsDay, we look back to last week when City Council unanimously passed a motion adopting the recommendations from our report, An Investigation into the City’s Decision to Stop Allowing Refugee Claimants into Base Shelter Beds, w/ minor revisions. Read the motion here shorturl.at/nFvJh
Black communities have shaped Toronto in lasting ways, leading change across all sectors. This #BlackHistoryMonth, we honour their legacy by reaffirming our commitment to fairness, accountability & equity—today & every day.
More from Ombudsman Addo: www.ombudsmantoronto.ca/news/honouri...
More from Ombudsman Addo: www.ombudsmantoronto.ca/news/honouri...
February 1, 2025 at 3:49 PM
Black communities have shaped Toronto in lasting ways, leading change across all sectors. This #BlackHistoryMonth, we honour their legacy by reaffirming our commitment to fairness, accountability & equity—today & every day.
More from Ombudsman Addo: www.ombudsmantoronto.ca/news/honouri...
More from Ombudsman Addo: www.ombudsmantoronto.ca/news/honouri...
NEW REPORT: Ombudsman Kwame Addo finds that the City of Toronto’s decision to stop allowing refugee claimants access to its base shelter beds was unfair, poorly planned, and inconsistent with its commitments to the human right to adequate housing. www.ombudsmantoronto.ca/news/toronto...
December 12, 2024 at 2:35 PM
NEW REPORT: Ombudsman Kwame Addo finds that the City of Toronto’s decision to stop allowing refugee claimants access to its base shelter beds was unfair, poorly planned, and inconsistent with its commitments to the human right to adequate housing. www.ombudsmantoronto.ca/news/toronto...
L'Ombudsman Kwame Addo : la décision de Toronto de refuser aux demandeurs d'asile l’accès aux lits des refuges dans son système de base était injuste, mal planifiée et incompatible avec ses engagements envers le droit fondamental à un logement suffisant. www.ombudsmantoronto.ca/news/toronto...
December 12, 2024 at 2:32 PM
L'Ombudsman Kwame Addo : la décision de Toronto de refuser aux demandeurs d'asile l’accès aux lits des refuges dans son système de base était injuste, mal planifiée et incompatible avec ses engagements envers le droit fondamental à un logement suffisant. www.ombudsmantoronto.ca/news/toronto...