Richard Edwards
@richardedwards.me
Co-director at @outlandish.com, designing + building socially positive tech (see https://nookcrm.com 🥳). Also UX at https://openux.design
Reposted by Richard Edwards
User needs first
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
November 26, 2025 at 11:36 AM
User needs first
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
Honestly it’s like a critique, business analysis and tech primer all in one.
November 23, 2025 at 3:28 PM
Honestly it’s like a critique, business analysis and tech primer all in one.
Agreed, it was great! Thank you so much for putting this together everyone!
November 11, 2025 at 8:46 PM
Agreed, it was great! Thank you so much for putting this together everyone!
Hi Josef! I did yes. Great minds think alike! They reached out a while back and they also came to one of our NookCRM community hour sessions. Hopefully this is the start of some fruitful connection 😇
September 23, 2025 at 8:08 AM
Hi Josef! I did yes. Great minds think alike! They reached out a while back and they also came to one of our NookCRM community hour sessions. Hopefully this is the start of some fruitful connection 😇
Brilliant idea! Thank you - we'll get on it :)
August 26, 2025 at 8:38 AM
Brilliant idea! Thank you - we'll get on it :)