Robin Monks
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Robin Monks
@robinmonks.com
220 followers 840 following 340 posts
EVP, Technology at Praia Health. Working on making healthcare usable, approachable, better. Lover of nature, living in PNW. Profile: https://rpm.sh Newsletter: https://robinmonks.com
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Just sent Monarch my feedback, encourage others to do the same. Companies must feel repercussions for such bad decisions, and I for one have cancelled my subscription (sadly I still have most of a year left).
How on earth could you justify to yourselves to turn on AI training on your customers data (anonymized, as is well known, is absolutely not protective), and to make it opt out only!? Effectively you’ve just changed the rules on all your customers, stolen our data, and now we can only opt out of having our future data safe from your insanity. People pay to use your service, not have their data fed into a model to make your investors and board happy you can fit AI into more of your quarterly board deck slides. I find it hard to fit into words just how big of a loss of trust this is that you would disregard and disrespect your customers to this level while deluding yourselves so completely.
December 24, 2025 at 6:10 AM