Today we've launched a set of videos to help staff in public bodies deal with complaints from members of the public.

The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.

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'Public bodies should focus on early resolution, building a culture that values complaints, and dealing with complaints in a transparent way.'

Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.

nipso.org.uk/service-prov...