yeah @janeenm.bsky.social!! 🙌

😂

LOL: No sweat @louiselockie.bsky.social , I hear you :)
Looking forward to seeing you next week! 🎉

hi @catptains-log.bsky.social!!

Congrats @nadina.bsky.social and @jwlisbon.bsky.social !!

Indexing: what fields / metadata is agentforce using to find & interpret articles?
Index refresh: the documentation says that the Knowledge base is indexed daily but can be manually indexed. but the "Refresh Data Source" button is greyed out on the Agent Action. (5/x)
Anyone have experience w this?

Questions:
Does anyone have any experience or documentation about using Knowledge with Agentforce? Specifically:
Tips for structuring Knowledge articles?
Tips for structuring agent/topic instructions for Knowledge use case?
Tips for configuring the Einstein Data Library? (4/x)

All articles are written in a similar format so the quality of the title / summary / content does not seem to be what is causing the inconsistency. All articles have clear title and summary. (3/x)

Issue: it seems like the agent is able to use some of the article very effectively (synthesizing multiple pieces of information from an article, detecting subtleties of an article, etc), but other articles not so much (missing main points from an article, etc). (2/x)

here's the original. :) @melshep.bsky.social @andrewrusso.bsky.social @jenwlee.bsky.social @sfdckokua.bsky.social @joshbirk.bsky.social @justguilda.bsky.social

😀

lol

for you maybe 😂

omg Pats red zone offense is terrible 😭