And you can download the summary report: The Human Side of AI Adoption: A Collective Story of Readiness, Culture and Leadership - So many insights and great recommendations: www.worldviewprograms.com/human-side-o...

If you want to watch the full video replay, you can find it here: youtu.be/xRpBbEiIZRc We shared insights from over 40 interviews that Jerry and I did with leaders across all sectors, in small and medium sized businesses, about their real world experience with AI Adoption.

...

Someone suggested it was a video feed.

We also extend an invitation....notice what you are grateful for, what you are giving and what you are willing and able to receive.
When we are willing to receive, we allow others to offer their own gifts.

Let us know in the comments, what you are grateful for now.

more importantly, later from his neighbours, ensuring his driveway is clear of snow. With Tenneson & Janet, we covered a lot of ground from neighbours to grandparents and grandchildren, to the things that make us smile, the things we are grateful for and how we are walking into this holiday season.

Has this happened to you? How did you react? Do you have better suggestions for how to end an unsatisfied customer service call? Share your thoughts with me.

So, I thought about, what would be a better way to end the call?

Maybe something like, "I'm sorry I couldn't help you solve your problem." Then, I might be inclined to say something like, "Thanks for trying and thanks for the referrals."

I'm not a customer service person, but I am focused on Healthy Workplace Culture (and Worldview Intelligence) and good communications - especially for challenging situations or conversations. I would not recommend someone end an unsatisfactory engagement with "Have a nice day!"
worldviewprograms.com

And, they wished me a nice day. 🤷‍♀️ I wasn't feeling it. In fact, now I was feeling more irritated.

This was not the first time I had this experience, leaving a customer service call very unsatisfied.

"Have a nice day!"

...

I'm not happy. Not upset at the person I'm talking to and not happy.

They ended the call with, "Have a nice day!" 🧐 Really?!

They couldn't fix my problem. Now I was going to have to make an unexpected and unknown expenditure - at Christmas. ...

Which undoubtedly means spending money on fixing the TV or buying a new one. Not what I wanted to hear. Also, not the fault of the customer service rep.

They provided me with one name. Then another. Then offered to provide a third - by this time I am no longer interested - and...

The representative suggested I plug the TV into another outlet - which I had already done but, sure, why not?

No surprise, it didn't work.

The only thing left for this representative to do, was provide me with names and numbers for local authorized service representatives....

And, there are links to watch webinar replays for the Human Side of AI Adoption and what to know about AIAdoption and Workplace Culture, as well as links to downloadable resources to support you in your own AI adoption initiatives.

We also share about the Art of Hosting Conversations that Matter program we are offering in Minnesota in February. There is an early bird registration fee in effect until early January. www.worldviewprograms.com/the-art-of-h...

Clearly pup 😍

Turns out, the story of AI Adoption in small to mid-sized organizations contradicts that story. And this is why Jerry and I were motivated to chat with leaders about their real-world experience where they offer a cautious and optimistic version of the future. Full replay: youtu.be/xRpBbEiIZRc?...

Offerings range from a short exploratory conversation to a 2-hour team alignment call to 1 and 2 day intensives, online programs and 12 and 18 month journeys. Check out the offerings at WorldviewPrograms.com after taking a moment to reflect on the ideas shared in this short video.

...a greater chance that AI usage will have the unintended consequences of privacy or security breaches.
Jerry and I have several offerings related to AI Adoption & Healthy Workplace Culture. Worldview Intelligence forms a solid foundation for these conversations, intention setting and next steps.

Is AI adoption leading your culture because you have no strategy, policy, usage guidelines or guardrails in place? In this environment, people are using AI but there is no consistency, no opportunity to leverage individual learning and ...