Dec 18, 22:34 UTC **Resolved** - Our Engineering has confirmed resolution of the issue. Users should no longer experience errors with attempting to deploy new static sites in NYC3 on App Platform. If you experience any further problems or have any questions, please open a support ticket within your account. Dec 18, 22:06 UTC **Update** - Our Engineering team has deployed a fix for the issue. Users should no longer experience errors when attempting to deploy new static sites now in NYC3 for App Platform. We will post an update once we've confirmed that the issue is fully resolved. Dec 18, 19:25 UTC **Investigating** - As of 17:45 UTC, our Engineering team is investigating reports of static site deployment failures in the NYC3 region on App Platform. Users may experience errors when attempting to deploy new static sites, resulting in failed deployments. The existing static sites are still accessible and functioning normally. Our team is actively working on identifying the root cause and implementing the fix. We apologize for the inconvenience and will share an update once we have more information.

Dec 18, 21:34 UTC **Resolved** - Our Engineering team has confirmed full resolution of the issue. Users should no longer experience errors when making requests to the Cloud Control Panel or API. If you experience any further problems or have any questions, please open a support ticket within your account. Dec 18, 18:46 UTC **Investigating** - As of 17:47 UTC, our Engineering team is investigating reports of intermittent 504 errors when making requests to api.digitalocean.com and cloud.digitalocean.com. Users may experience sporadic errors, resulting in a 504 response code, when attempting to interact with our API or Cloud services. At this point, the issue appears to be intermittent, and not all requests are being affected. We apologize for the inconvenience and will share an update once we have more information.

Dec 15, 16:19 UTC **Resolved** - From 08:28 to 13:03 UTC, Our Engineering team observed an issue with Spaces Access keys for DOCR in AMS3 region. During this time, users encountered an error with "403 (InvalidAccessKeyId): The access key ID you provided does not exist in our records" while accessing spaces keys. Our team has fully resolved the issues as of 13:03 UTC. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.

Dec 11, 00:00 UTC **Resolved** - From 18:57 UTC to 22:05 UTC, customers may have experienced issues accessing the Recovery Console due to a service interruption. During this time, Droplet functionality remained unaffected, and customers were still able to use the Recovery ISO option via SSH. Our Engineering team has confirmed that the issue is now fully resolved, and Recovery Console access has been fully restored and is operating normally. If you continue to experience any difficulties, please open a ticket with our Support team. We apologize for the inconvenience caused. Dec 10, 22:43 UTC **Monitoring** - Our Engineering team has deployed a fix to resolve the issue causing the Recovery Console to be unavailable. We are currently monitoring the situation to ensure access is fully restored and stable. Please note that Droplet functionality was not impacted by this issue. We will post another update once we confirm the issue is fully resolved. Dec 10, 20:33 UTC **Investigating** - Our Engineering team is actively investigating an issue causing the Recovery Console to be unavailable. Droplet functionality is not impacted. If customers need recovery iso, they can still select the "Boot from Recovery ISO" option in the recovery tab as seen in the guide here https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-iso/ but will need to use SSH to access their droplets. We apologize for the inconvenience and will share an update once we have more information.

Dec 10, 19:08 UTC **Resolved** - As of 18:15 UTC, our Engineering team has confirmed the issue impacting accessibility of App Platform static websites has been resolved. Service has been restored and are now functioning normally. We appreciate your patience and regret the inconvenience caused. If you continue to experience any issues, feel free to open a Support ticket for further investigation. Dec 10, 18:41 UTC **Monitoring** - Our Engineering team has implemented a fix impacting the availability of App Platform static websites. Users should now experience improved performance when accessing the sites. We are actively monitoring the situation and will provide an update once we can confirm the issue has been fully resolved. Dec 10, 18:08 UTC **Investigating** - Our Engineering team is currently investigating an issue impacting App Platform static websites. During this period, users may notice 404 Not Found errors while accessing the sites. Our team is actively working on identifying the root cause and implementing the fix. We apologize for the inconvenience and will share an update once we have more information.

Dec 10, 09:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 9, 21:26 UTC **Scheduled** - Hello, We are reaching out again to inform you that the core control plane infrastructure maintenance in SFO2 region which was previously scheduled to complete on 2025-12-02 09:00 UTC has been rescheduled to the following window: Start: 2025-12-10 09:00 UTC End: 2025-12-10 15:00 UTC We apologize for any inconvenience this short notice causes, and thank you for your understanding. You may find the initial maintenance notice along with a description of any expected impact related to this work included at the bottom of this message. If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account. ---BEGIN INITIAL MAINTENANCE NOTICE--- Start: 2025-12-02 09:00 UTC End: 2025-12-02 15:00 UTC Hello, During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SFO2. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

Dec 9, 22:08 UTC **Resolved** - From 18:02 UTC to 21:10 UTC, customers in the BLR1 region who had not previously created an app may have experienced DOCR (DigitalOcean Container Registry) access errors when attempting to create new apps. Our Engineering team has confirmed that the issue is fully resolved, and all systems are now operating normally. If you continue to experience any problems, please open a ticket with our Support team. We apologize for the inconvenience caused. Dec 9, 21:31 UTC **Monitoring** - Our Engineering team has deployed a fix for the issue affecting the creation of new apps in the BLR1 region, where customers who had not previously created an app encountered DOCR (DigitalOcean Container Registry) access errors. We are currently monitoring the situation to ensure that the issue does not recur and that all functionality remains stable. We will post another update once we confirm the issue is fully resolved. Dec 9, 20:41 UTC **Investigating** - Our Engineering team is currently investigating an issue affecting the creation of new apps in the BLR1 region. Customers who have not previously created an app may encounter DOCR (DigitalOcean Container Registry) access errors. Our team is actively deploying a fix to restore normal functionality. We apologize for the inconvenience and will share an update once we have more information.

**THIS IS A SCHEDULED EVENT Dec 10, 18:00 - 20:00 UTC** Dec 7, 17:43 UTC **Scheduled** - Start: 2025-12-10 18:00 UTC End: 2025-12-10 20:00 UTC During the above window, our Engineering team will be performing maintenance on principal infrastructure in order to improve reliability of the services. Please note that existing infrastructure will continue running without issue. This maintenance impacts create, read, update, and delete (CRUD) operations in all regions. Expected Impact: During the maintenance window, users may experience increased latency for the following platform operations: Cloud Control Panel and API operations Event processing Droplet creates, resizes, rebuilds, and power events Managed Kubernetes reconciliation and scaling Load Balancer operations Container Registry operations App Platform operations Managed Database creation and scaling We expect to see two periods of 10 second impact, for a total of 20 seconds within the hour window. If unexpected impact occurs or continues for longer than expected, we will provide updates via our public status page. If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 9, 09:00 - 12:00 UTC** Dec 7, 08:43 UTC **Scheduled** - Start: 2025-12-09 09:00 UTC End: 2025-12-09 12:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in NYC3. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 8, 16:00 - 22:00 UTC** Dec 6, 15:39 UTC **Scheduled** - During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in FRA1. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help.

Dec 5, 09:28 UTC **Update** - We are continuing to monitor for any further issues. Dec 5, 09:23 UTC **Update** - We are continuing to monitor for any further issues. Dec 5, 09:23 UTC **Monitoring** - Our Engineering team has been made aware of an issue with an upstream provider that was affecting the Control Panel and API and has deployed a fix to resolve it. Users may have experienced issues signing in or accessing resources through the Control Panel. We are monitoring the situation closely and will share an update once the issue is resolved completely.

Dec 4, 22:04 UTC **Resolved** - From As of 16:34 to 19:47 UTC, may have encountered errors listing backup operations for their PostgreSQL, MySQL, OpenSearch, Redis and Kafa clusters through the API and UI. Our Engineering team has confirmed full resolution of the issue, users should no longer experience issues with listing backup operations. Thank you for your patience, and we apologize for the inconvenience. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Dec 4, 21:22 UTC **Monitoring** - As of 19:47 UTC, our Engineering team has implemented a fix for the errors on Managed Database list backup operations, which was related to a dependency issue. The situation is currently improving, and we are seeing a reduction in error rates. The impact was limited to list backup operations for PostgreSQL, MySQL, OpenSearch, Redis, and Kafka engines, where users may have experienced errors when attempting to retrieve a list of backups through both the API and UI. We are now monitoring the situation to ensure that the fix is fully effective and that all operations are functioning normally. Users should no longer experience errors when listing backups, and all other control plane operations, such as creating, updating, or deleting databases, should continue to function normally. We will continue to monitor the situation to ensure that the issue is fully resolved. We apologize for the disruption and appreciate your patience. Dec 4, 18:03 UTC **Investigating** - As of 16:34 UTC, our Engineering team is investigating reports of errors and timeouts on control plane operations for Managed Databases. The issue is affecting multiple database engines, including PostgreSQL, MySQL, OpenSearch, Redis, and Kafka. Users may experience errors or timeouts when attempting to list backups, through both the API and UI. We want to emphasize that this issue does not currently appear to be impacting the data plane, and databases should continue to be accessible and functional. Our team is working to determine the root cause of the issue and will share an update once we have more information. We apologize for the inconvenience and appreciate your patience as we work to resolve this incident. We will provide further updates as soon as more information is available.

Dec 4, 11:00 UTC **Resolved** - During the timeframe 06:24 UTC – 13:45 UTC, the Gradient AI platform experienced a period of degraded functionality affecting a limited set of features. While the platform remained accessible, the below components did not perform as expected. Impacted Areas: - Gradient Agent Evaluations - Agent trace visibility - Access management for traces - Agent deletion for agents with traces enabled Our Engineering team identified the underlying cause and restored full functionality across all affected components. The platform has remained stable since resolution, and monitoring confirms normal performance.

**THIS IS A SCHEDULED EVENT Dec 5, 09:00 - 15:00 UTC** Dec 3, 08:43 UTC **Scheduled** - Start: 2025-12-05 09:00 UTC End: 2025-12-05 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SFO3. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help.

**THIS IS A SCHEDULED EVENT Dec 4, 16:00 - 22:00 UTC** Dec 2, 15:38 UTC **Scheduled** - Start: 2025-12-04 16:00 UTC End: 2025-12-04 22:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in AMS3. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 4, 09:00 - 15:00 UTC** Dec 2, 08:52 UTC **Scheduled** - Start: 2025-12-04 09:00 UTC End: 2025-12-04 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in NYC1. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help. Thank you, Team DigitalOcean

Dec 2, 23:21 UTC **Monitoring** - Our Engineering team has implemented a fix that has significantly reduced the impact of the issue, largely mitigating the outage. Although the situation has improved, some users may still experience intermittent latency issues. We are closely monitoring the results and will continue to work towards full resolution. We will provide another update once we have confirmed the issue is fully resolved. Dec 2, 21:47 UTC **Investigating** - Our Engineering team is currently investigating increased guardrail latency, which may cause long response times for agents with attached guardrails. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience and understanding as we work to resolve this issue. Dec 2, 20:55 UTC **Identified** - As of 20:07 UTC on December 2, 2025, our Engineering team has detected increased guardrail latency which may produce long response times for agents with attached guardrails. Engineering is working on a fix. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience and understanding as we work to resolve this issue.

**THIS IS A SCHEDULED EVENT Dec 3, 16:00 - 22:00 UTC** Dec 1, 15:44 UTC **Scheduled** - Start: 2025-12-03 16:00 UTC End: 2025-12-03 22:00 UTC Hello, During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SGP1. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 3, 09:00 - 15:00 UTC** Dec 1, 09:03 UTC **Scheduled** - Start: 2025-12-03 09:00 UTC End: 2025-12-03 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in TOR1. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help.

**THIS IS A SCHEDULED EVENT Dec 2, 09:00 - 15:00 UTC** Nov 30, 10:05 UTC **Scheduled** - Start: 2025-12-02 09:00 UTC End: 2025-12-02 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SFO2. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 2, 17:00 - 22:00 UTC** Nov 30, 16:44 UTC **Scheduled** - Start: 2025-12-02 17:00 UTC End: 2025-12-02 22:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in LON1. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

Nov 24, 20:19 UTC **Resolved** - From 18:55 to 19:32 UTC, Our Engineering team observed an issue with all control plane operations (Create, Scale, Fork, etc ) for all non-Mongo Managed Database clusters. During this time, users encountered long running requests made either through the Cloud Console UI or API, including provisioning new clusters, listing clusters, etc. Our team has fully resolved the issues as of 19:32 UTC All services for non-Mongo Managed Databases should now be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.

**THIS IS A SCHEDULED EVENT Nov 25, 16:00 - 22:00 UTC** Nov 23, 16:01 UTC **Scheduled** - Start: 2025-11-25 16:00 UTC End: 2025-11-25 22:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in the SYD1 region. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that Control Panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help.

Nov 18, 20:39 UTC **Resolved** - Our Engineering team has confirmed that the external network incident affecting multiple DigitalOcean services has been fully mitigated. The impacted services including Gen AI tools, App Platform, Load Balancers, Spaces, and provisioning or management actions for new clusters have recovered and are now operating normally. All requests are completing successfully. Thank you for your patience. If you continue to experience any issues, please open a support ticket from within your account. Nov 18, 19:31 UTC **Monitoring** - Our engineering team has observed that the external network incident impacting multiple DigitalOcean services has been mitigated. The affected services including Gen AI tools, App Platform, Load Balancer, Spaces, and provisioning or management actions for new clusters are showing continued signs of recovery, with most requests now completing successfully. Our engineering team continues to monitor the situation closely. We will post an update as soon as the issue is fully resolved. We apologize for the disruption and appreciate your patience. Nov 18, 13:40 UTC **Update** - Our Engineering team is actively investigating an issue impacting multiple DigitalOcean services caused by an upstream provider incident. This disruption affects a subset of Gen AI tools, the App Platform, Load Balancer, Spaces and provisioning or management actions for new clusters. Existing clusters are not affected. Users may experience degraded performance or intermittent failures within these services. We acknowledge the inconvenience this may cause and are working diligently to restore normal operations. Signs of recovery are starting to appear, with most requests beginning to succeed. We will continue to monitor the situation closely and provide timely updates as more information becomes available. Thank you for your patience as we work towards full service restoration. Nov 18, 12:26 UTC **Investigating** - Our Engineering team is actively investigating an issue impacting multiple DigitalOcean services caused by an upstream provider incident. This disruption affects a subset of Gen AI tools, the App Platform, Load Balancer, and Spaces. Users may experience degraded performance or intermittent failures within these services. We acknowledge the inconvenience this may cause and are working diligently to restore normal operations. Signs of recovery are starting to appear, with most requests beginning to succeed. We will continue to monitor the situation closely and provide timely updates as more information becomes available. Thank you for your patience as we work towards full service restoration

Nov 17, 19:26 UTC **Resolved** - From 16:59 to 17:34 UTC, our Engineering team observed an issue with block storage volumes in the NYC1 and AMS3 regions. During this time, users may have experienced failures when attempting create, snapshot, attach, detach, or resize volumes. There was no impact to performance or availability of existing volumes. Our team has fully resolved the issues as of 17:34 UTC and volumes should be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.