Stefan Kolle
@stefankolle.bsky.social
No progress in customer satisfaction since 2019 - and importantly- regression to the mean, no more scores in the 60s and 70s #xiforumeurope
January 21, 2025 at 8:23 PM
No progress in customer satisfaction since 2019 - and importantly- regression to the mean, no more scores in the 60s and 70s #xiforumeurope
Current VoC programmes are not delivering (talk to us, ask for our whitepaper) #xiforumeurope
January 21, 2025 at 8:23 PM
Current VoC programmes are not delivering (talk to us, ask for our whitepaper) #xiforumeurope
Very evocative proof that customer happiness (measured in NPS) is the key driver of growth #xiforumeurope
January 21, 2025 at 8:28 PM
Very evocative proof that customer happiness (measured in NPS) is the key driver of growth #xiforumeurope
Very nice advertisement in Belgium 🤓
January 21, 2025 at 8:28 PM
Very nice advertisement in Belgium 🤓
The past tense is a bit early as it only starts i half an hour - but very happy to be here for 3 days of VOC conference #monetize22
January 21, 2025 at 8:38 PM
The past tense is a bit early as it only starts i half an hour - but very happy to be here for 3 days of VOC conference #monetize22
Lets make the Year of the Tiger the best customer year yet
January 21, 2025 at 8:43 PM
Lets make the Year of the Tiger the best customer year yet
Happy New Year to everyone. May the year of the Ox be your most customer centric yet!
January 21, 2025 at 8:59 PM
Happy New Year to everyone. May the year of the Ox be your most customer centric yet!
Time for an escalation call :)
January 21, 2025 at 9:19 PM
Time for an escalation call :)
The book is here including my chapter on the History of CX :)
January 21, 2025 at 9:45 PM
The book is here including my chapter on the History of CX :)
#Eurostar @Eurostar people you have completely lost your mind - or have to fire your marketing and research agencies. I get invited to a SHORT survey - it was over a HUNDRED questions. Ridiculous and pointless
January 21, 2025 at 10:20 PM
#Eurostar @Eurostar people you have completely lost your mind - or have to fire your marketing and research agencies. I get invited to a SHORT survey - it was over a HUNDRED questions. Ridiculous and pointless
Current view :( not sure if we have to evacuate - church bells in next village are ringing alarm
January 22, 2025 at 12:22 AM
Current view :( not sure if we have to evacuate - church bells in next village are ringing alarm
And hardly any food
January 22, 2025 at 12:27 AM
And hardly any food
Lousy view and not even a roof over our heads - oh the sufferings of it all
January 22, 2025 at 12:22 AM
Lousy view and not even a roof over our heads - oh the sufferings of it all
Just a reminder from the FT
January 22, 2025 at 12:22 AM
Just a reminder from the FT
Wonder what chef will be making of that tonight (especially as me is him...)
January 22, 2025 at 12:52 AM
Wonder what chef will be making of that tonight (especially as me is him...)
Timeline magic happening here- how x became y. Can we start a meme? :)
January 22, 2025 at 1:12 AM
Timeline magic happening here- how x became y. Can we start a meme? :)
First time ever I see a Stoli Bloody Mary setup......in the breakfast room of the hotel!
January 22, 2025 at 1:48 AM
First time ever I see a Stoli Bloody Mary setup......in the breakfast room of the hotel!
not expected this in Italy - but one of the best beers (if not THE) I have had in my life #baladin #hosteria700
January 22, 2025 at 2:13 AM
not expected this in Italy - but one of the best beers (if not THE) I have had in my life #baladin #hosteria700
When in Munich, eat half a pork.... #haxnbauer
January 22, 2025 at 2:18 AM
When in Munich, eat half a pork.... #haxnbauer
Jiggly Puff? Crisp And juicy Puff!
January 22, 2025 at 2:24 AM
Jiggly Puff? Crisp And juicy Puff!