Sunbeam Feedback
@sunbeamfeedback.bsky.social
We care about feedback. We help companies collect, analyse and act on their customer feedback, faster - and we're building radically simple new tools to do that ☀️. Follow our journey!
A 7/10 on a survey is not useful information.
Wouldn't this be more useful?
"Its cool... but if it had [feature] I'd tell everyone I know!"
Asklet engages customers quickly and naturally, uncovering the detail you need to make impactful change. tinyurl.com/4m79svtj
#cx #voc
Wouldn't this be more useful?
"Its cool... but if it had [feature] I'd tell everyone I know!"
Asklet engages customers quickly and naturally, uncovering the detail you need to make impactful change. tinyurl.com/4m79svtj
#cx #voc
November 14, 2025 at 8:50 AM
A 7/10 on a survey is not useful information.
Wouldn't this be more useful?
"Its cool... but if it had [feature] I'd tell everyone I know!"
Asklet engages customers quickly and naturally, uncovering the detail you need to make impactful change. tinyurl.com/4m79svtj
#cx #voc
Wouldn't this be more useful?
"Its cool... but if it had [feature] I'd tell everyone I know!"
Asklet engages customers quickly and naturally, uncovering the detail you need to make impactful change. tinyurl.com/4m79svtj
#cx #voc
💬 Feedback isn’t the hard part—insight is.
Too many teams collect tons of user quotes... and still struggle to act on them.
Here’s how to fix that. 👇
Too many teams collect tons of user quotes... and still struggle to act on them.
Here’s how to fix that. 👇
July 14, 2025 at 3:19 PM
💬 Feedback isn’t the hard part—insight is.
Too many teams collect tons of user quotes... and still struggle to act on them.
Here’s how to fix that. 👇
Too many teams collect tons of user quotes... and still struggle to act on them.
Here’s how to fix that. 👇
What really matters in an Ofsted report? Our analysis found:
🟢 “Well-structured curriculum” is 3x more common in Outstanding schools
🟠 “Behaviour” is a top focus for schools needing improvement
You can read the rest at:
www.sunbeam.cx/blog/making-...
#Education #AI #SchoolImprovement
🟢 “Well-structured curriculum” is 3x more common in Outstanding schools
🟠 “Behaviour” is a top focus for schools needing improvement
You can read the rest at:
www.sunbeam.cx/blog/making-...
#Education #AI #SchoolImprovement
Making Sense of Ofsted Reports (and Everything Else)
My daughter’s school is due for an school inspection, and it got me thinking - these reports are actually a goldmine of feedback. Fortunately, I'm the founder of Sunbeam, a company that specialises…
www.sunbeam.cx
July 13, 2025 at 9:02 AM
What really matters in an Ofsted report? Our analysis found:
🟢 “Well-structured curriculum” is 3x more common in Outstanding schools
🟠 “Behaviour” is a top focus for schools needing improvement
You can read the rest at:
www.sunbeam.cx/blog/making-...
#Education #AI #SchoolImprovement
🟢 “Well-structured curriculum” is 3x more common in Outstanding schools
🟠 “Behaviour” is a top focus for schools needing improvement
You can read the rest at:
www.sunbeam.cx/blog/making-...
#Education #AI #SchoolImprovement
Surveys don’t always tell the full story.
Open-ended feedback = real insight.
Why we think comment boxes are finally worth reading:
👉 www.sunbeam.cx/blog/not-all...
#PeopleOps #EmployeeExperience #FutureOfWork #UserResearch #VoiceofCustomer #CustomerExperience
Open-ended feedback = real insight.
Why we think comment boxes are finally worth reading:
👉 www.sunbeam.cx/blog/not-all...
#PeopleOps #EmployeeExperience #FutureOfWork #UserResearch #VoiceofCustomer #CustomerExperience
Not all feedback is created e-qual: Why comment boxes are finally useful
Let’s be honest: surveys are tricky, and over time, we (the survey creators) have created some weird habits. We ask people how they feel about something — ranging from a simple online purchase, to…
www.sunbeam.cx
July 10, 2025 at 9:03 AM
Surveys don’t always tell the full story.
Open-ended feedback = real insight.
Why we think comment boxes are finally worth reading:
👉 www.sunbeam.cx/blog/not-all...
#PeopleOps #EmployeeExperience #FutureOfWork #UserResearch #VoiceofCustomer #CustomerExperience
Open-ended feedback = real insight.
Why we think comment boxes are finally worth reading:
👉 www.sunbeam.cx/blog/not-all...
#PeopleOps #EmployeeExperience #FutureOfWork #UserResearch #VoiceofCustomer #CustomerExperience