Svetlana Kouznetsova (Accessibility Consultant)
@svknyc.bsky.social
👩💼 #B2B Consultant, Speaker, Author: I help businesses improve accessibility strategy of their web, media, events. 📺 TEDx Talk: http://bit.ly/TEDxCaptions 🌐 Web: https://about.me/svetlanakouznetsova/
Featured in an article on effective #communication.
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
How to Become an Effective Communicator: 4 Key Skills for Ensuring Success | Svetlana Kouznetsova
I’m excited to share that I was recently featured in an article about effective communication.
As a deaf B2B accessibility strategy consultant, clear communication is not just a skill — it’s my lived...
www.linkedin.com
December 8, 2025 at 6:12 PM
Featured in an article on effective #communication.
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
My 2025 Duolingo recap 😃
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
#languagelearning #duolingo | Svetlana Kouznetsova
My Duolingo 2025 Year in Review 😃
This year I focused mainly on Spanish, with some Japanese and a bit of Chinese. Thanks to Duolingo, I mastered hiragana, katakana, and some kanji — which came in ver...
www.linkedin.com
December 5, 2025 at 8:25 PM
My 2025 Duolingo recap 😃
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
Even in 2025, large organizations still overlook basic accessibility for deaf attendees.
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
#business #accessibility #communication #consulting #idpd2025 #internationaldayofpersonswithdisabilities | Svetlana Kouznetsova
Today is the International Day of Persons with Disabilities (IDPD). This year’s theme is “Fostering disability-inclusive societies for advancing social progress.”
And yet yesterday — at an event held...
www.linkedin.com
December 3, 2025 at 4:52 PM
Even in 2025, large organizations still overlook basic accessibility for deaf attendees.
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
Happy Dec 1! 🎄
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Svetlana’s Accessibility Advent Calendar - Svetlana Kouznetsova Consulting | Svetlana Kouznetsova
Happy December 1! 🎄
Kick off your Advent with this accessibility resource — explore it daily or at your own pace.
These are general tips, and real progress happens when businesses work directly wit...
www.linkedin.com
December 1, 2025 at 6:23 PM
Happy Dec 1! 🎄
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Loved Adam Grant’s insight on multilingualism.
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
I love this insight from Adam about the benefits of multilingualism — it truly resonates with me.
I’ve loved learning foreign languages since I was very young. I’m fluent in three and have basic… | S...
I love this insight from Adam about the benefits of multilingualism — it truly resonates with me.
I’ve loved learning foreign languages since I was very young. I’m fluent in three and have basic know...
www.linkedin.com
November 30, 2025 at 8:01 PM
Loved Adam Grant’s insight on multilingualism.
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
Want to support a small #business this #SmallBusinessSaturday?
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
#business #accessibility #smallbusinesssaturday | Svetlana Kouznetsova
Small Business Saturday — Accessibility Isn’t Optional
Accessibility isn’t a “nice to have.” It’s a requirement for all businesses — large and small. Yet the reality? Many companies don’t care. Other...
www.linkedin.com
November 29, 2025 at 3:18 PM
Want to support a small #business this #SmallBusinessSaturday?
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
Accessibility isn’t a mystery — it’s a strategy.
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
www.linkedin.com
November 25, 2025 at 3:56 PM
Accessibility isn’t a mystery — it’s a strategy.
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
On #WorldTelevisionDay:
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Svetlana Kouznetsova: How captions increase ROI and audience for media creators | Svetlana Kouznetsova | TEDxFultonStreet | Svetlana Kouznetsova
Today is World Television Day 📺
A perfect moment to talk about something too many businesses still overlook: captions are not optional — they are a business asset.
As a deaf person, I’m grateful tha...
www.linkedin.com
November 21, 2025 at 5:28 PM
On #WorldTelevisionDay:
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Learning Asian languages as a deaf person 🌏
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
#languagelearning #accessibility #japaneselanguage #inclusion #communication | Svetlana Kouznetsova
Learning Asian languages as a deaf person: it’s not as intimidating as it seems
After learning a few European languages, I started learning Chinese a few years ago, and this year I began learning Jap...
www.linkedin.com
November 20, 2025 at 6:57 PM
Learning Asian languages as a deaf person 🌏
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
Japan’s toilets surprised me — heated seats, lots of buttons, Braille, and even cute UX details.
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
#worldtoiletday #accessibility #innovation #ux #designthinking #japantravel | Svetlana Kouznetsova
Today is World Toilet Day.
Japan taught me that even toilets can be innovative. Heated seats, buttons for comfort and hygiene, and Braille on the controls (shown in one of my photos).
One hotel eve...
www.linkedin.com
November 19, 2025 at 6:32 PM
Japan’s toilets surprised me — heated seats, lots of buttons, Braille, and even cute UX details.
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
Tactile paths for blind people are everywhere in Japan - streets, train stations, landmarks.
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
#business #accessibility #inclusion #awareness #strategy #standard | Svetlana Kouznetsova
Access for blind people in Japan 🇯🇵
No matter where I went — streets, buildings, or train stations — tactile paths for blind people were everywhere in Japan.
I learned this system began in the 1960s...
www.linkedin.com
November 18, 2025 at 10:24 PM
Tactile paths for blind people are everywhere in Japan - streets, train stations, landmarks.
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
In Japan 🇯🇵 I learned the JSL sign for arigato comes from a sumo victory gesture — and some Tokyo service workers even signed it to me.
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
"Thank you" Japanese Sign Language (JSL) with Explanation in International Sign (IS) | Svetlana Kouznetsova
When I visited a deaf-owned café in Tokyo, I learned something fascinating about Japanese Sign Language (JSL): the origin of the sign for “arigato” (thank you).
The staff explained that the JSL “arig...
www.linkedin.com
November 17, 2025 at 11:25 PM
In Japan 🇯🇵 I learned the JSL sign for arigato comes from a sumo victory gesture — and some Tokyo service workers even signed it to me.
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
Does your #business want to build deaf awareness and learn how to make your communication more accessible?
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
Sound is Not Enough by Svetlana Kouznetsova | Blurb Books | Svetlana Kouznetsova
Did you know there are 466 million deaf and hard of hearing people worldwide?
Your business could be missing out on this market if your products and services aren’t accessible to them.
Deafness isn’...
www.linkedin.com
November 11, 2025 at 2:41 AM
Does your #business want to build deaf awareness and learn how to make your communication more accessible?
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
My experience communicating with non-native English speakers as a deaf person: www.linkedin.com/posts/activi...
#business #communication #accessibility
#business #communication #accessibility
#business #accessibility #communication | Svetlana Kouznetsova
🌍 Communication Beyond Language
I can’t cease to be amazed during my overseas travels at how people in other countries — with their limited English — can communicate with me, a deaf person, much bett...
www.linkedin.com
November 7, 2025 at 5:55 PM
My experience communicating with non-native English speakers as a deaf person: www.linkedin.com/posts/activi...
#business #communication #accessibility
#business #communication #accessibility
✈️ “PA in progress” pop-ups are useless for deaf travelers.
Captions & communication access matter!
More on LinkedIn: www.linkedin.com/posts/activi...
📩 I offer 2.5hr #accessibility workshops for airlines. Contact me to learn more.
#business #AirTravel #AccessibleTravel
Captions & communication access matter!
More on LinkedIn: www.linkedin.com/posts/activi...
📩 I offer 2.5hr #accessibility workshops for airlines. Contact me to learn more.
#business #AirTravel #AccessibleTravel
#business #accessibility #travel #airline #aviation #airtravel #accessibletravel #accessibletourism #rightsonflights #customerexperience #customerservice | Svetlana Kouznetsova
✈️ “PA in progress” pop-ups are my biggest pet peeve with all airlines I’ve flown with so far.
As a deaf traveler, those messages are useless. With today’s technology, airlines should be able to capt...
www.linkedin.com
November 5, 2025 at 5:54 PM
✈️ “PA in progress” pop-ups are useless for deaf travelers.
Captions & communication access matter!
More on LinkedIn: www.linkedin.com/posts/activi...
📩 I offer 2.5hr #accessibility workshops for airlines. Contact me to learn more.
#business #AirTravel #AccessibleTravel
Captions & communication access matter!
More on LinkedIn: www.linkedin.com/posts/activi...
📩 I offer 2.5hr #accessibility workshops for airlines. Contact me to learn more.
#business #AirTravel #AccessibleTravel
Shortcuts make us blind: What Ponzi can teach your business about accessibility
#Accessibility shortcuts are no different.
True accessibility starts with awareness, strategy, and action.
Read more: www.linkedin.com/posts/activi...
#Business #InclusiveDesign
#Accessibility shortcuts are no different.
True accessibility starts with awareness, strategy, and action.
Read more: www.linkedin.com/posts/activi...
#Business #InclusiveDesign
Business | Entrepreneurship | Technology on Instagram: "In 1920, Charles Ponzi promised investors 50% returns in 45 days. Within months, he was collecting $250,000 a day from 40,000 people. The… ...
Shortcuts Make Us Blind: What Ponzi Can Teach Businesses About Accessibility
Quick fixes rarely work. True accessibility requires strategy, awareness, and action.
Charles Ponzi didn’t invent fraud.
...
www.linkedin.com
October 15, 2025 at 4:10 PM
Shortcuts make us blind: What Ponzi can teach your business about accessibility
#Accessibility shortcuts are no different.
True accessibility starts with awareness, strategy, and action.
Read more: www.linkedin.com/posts/activi...
#Business #InclusiveDesign
#Accessibility shortcuts are no different.
True accessibility starts with awareness, strategy, and action.
Read more: www.linkedin.com/posts/activi...
#Business #InclusiveDesign
Agreed with NN Group regarding #iOS26 by Apple :
www.linkedin.com/posts/activi...
#business #usability #ux #cx
www.linkedin.com/posts/activi...
#business #usability #ux #cx
Liquid Glass Is Cracked, and Usability Suffers in iOS 26 | Svetlana Kouznetsova
Agreed with Nielsen Norman Group regarding the #ios26:
"Summary: iOS 26’s visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replac...
www.linkedin.com
October 13, 2025 at 3:02 PM
Agreed with NN Group regarding #iOS26 by Apple :
www.linkedin.com/posts/activi...
#business #usability #ux #cx
www.linkedin.com/posts/activi...
#business #usability #ux #cx
As a deaf customer, I wish more businesses understood this:
#CustomerService ≠ #Phone.
Learn why (and how to fix it):
🔗 www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerServiceWeek #CX #CustomerExperience
#CustomerService ≠ #Phone.
Learn why (and how to fix it):
🔗 www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerServiceWeek #CX #CustomerExperience
#business #accessibility #customerserviceweek #cx #customerservice #customerexperience #communication | Svetlana Kouznetsova
It’s Customer Service Week.
One of the biggest frustrations for deaf customers?
Being told to call to talk to a representative.
While some businesses now offer text and email, many still rely on ph...
www.linkedin.com
October 9, 2025 at 9:18 PM
As a deaf customer, I wish more businesses understood this:
#CustomerService ≠ #Phone.
Learn why (and how to fix it):
🔗 www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerServiceWeek #CX #CustomerExperience
#CustomerService ≠ #Phone.
Learn why (and how to fix it):
🔗 www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerServiceWeek #CX #CustomerExperience
Deaf Awareness Month may be ending, but #accessibility isn’t a one-time checklist — it’s an ongoing strategy.
Read my full post on how businesses can move from awareness to real implementation:
www.linkedin.com/posts/activi...
#business #communication #DeafAwarenessMonth
Read my full post on how businesses can move from awareness to real implementation:
www.linkedin.com/posts/activi...
#business #communication #DeafAwarenessMonth
#business #accessibility #communication #customerexperience #customerservice | Svetlana Kouznetsova
Today marks the end of Deaf Awareness Month — but awareness doesn’t stop here.
You may see my posts from time to time, but posts alone don’t replace in-depth awareness, training, and strategy.
Acce...
www.linkedin.com
September 30, 2025 at 5:54 PM
Deaf Awareness Month may be ending, but #accessibility isn’t a one-time checklist — it’s an ongoing strategy.
Read my full post on how businesses can move from awareness to real implementation:
www.linkedin.com/posts/activi...
#business #communication #DeafAwarenessMonth
Read my full post on how businesses can move from awareness to real implementation:
www.linkedin.com/posts/activi...
#business #communication #DeafAwarenessMonth
Hearing foreigners often get better communication access in #healthcare than #deaf people in their own country.
Deafness isn’t one-size-fits-all — always ask about #communication preferences.
👉 More here: www.linkedin.com/posts/activi...
#DeafAwarenessMonth #business
Deafness isn’t one-size-fits-all — always ask about #communication preferences.
👉 More here: www.linkedin.com/posts/activi...
#DeafAwarenessMonth #business
Why Customized Communication Access for Deaf Patients Should Be Standard in Healthcare - Audio Accessibility | Svetlana Kouznetsova
Just like in travel, healthcare shows a troubling double standard:
hearing foreigners often receive better communication accommodations than deaf people living in their own country when visiting doct...
www.linkedin.com
September 29, 2025 at 6:34 PM
Hearing foreigners often get better communication access in #healthcare than #deaf people in their own country.
Deafness isn’t one-size-fits-all — always ask about #communication preferences.
👉 More here: www.linkedin.com/posts/activi...
#DeafAwarenessMonth #business
Deafness isn’t one-size-fits-all — always ask about #communication preferences.
👉 More here: www.linkedin.com/posts/activi...
#DeafAwarenessMonth #business
🚫 Please don’t ask a deaf person to lipread. Ever.
Learn more how to better communicate with deaf people: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
Learn more how to better communicate with deaf people: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
#business #accessibility #communication | Svetlana Kouznetsova
Please.
Don’t.
Ask.
A.
Deaf.
Person.
If.
They.
Lipread.
Ever.
Even if a deaf person tells you they can lipread, don’t assume you can speak rapidly or unclearly and expect them to understand ever...
www.linkedin.com
September 28, 2025 at 5:44 PM
🚫 Please don’t ask a deaf person to lipread. Ever.
Learn more how to better communicate with deaf people: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
Learn more how to better communicate with deaf people: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
I’m often asked if it’s easier for me to lipread in Russian, my native language, or in English.
Find out: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
Find out: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
#business #accessibility #communication | Svetlana Kouznetsova
In one of my recent posts, I mentioned that lip reading is not a science and provides at most 30% of visual information. The rest is a lot of guesswork and depends on many factors.
I’m often asked wh...
www.linkedin.com
September 27, 2025 at 3:11 PM
I’m often asked if it’s easier for me to lipread in Russian, my native language, or in English.
Find out: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
Find out: www.linkedin.com/posts/activi...
#business #accessibility #communication #DeafAwarenessMonth
📞 TTY & relay = rotary phones.
Outdated ≠ accessible.
Businesses need texting, chat & video w/ captions:
www.linkedin.com/posts/activi...
#business #accessibility #telecommunications #CustomerService #CustomerExperience
Outdated ≠ accessible.
Businesses need texting, chat & video w/ captions:
www.linkedin.com/posts/activi...
#business #accessibility #telecommunications #CustomerService #CustomerExperience
#business #accessibility #communication #telecommunications #phone #texting #video #customerservice #customerexperience | Svetlana Kouznetsova
📞 Too many businesses still rely on outdated, phone-only communication — excluding millions of people who are deaf, nonverbal, or simply prefer typing over talking.
As a deaf customer and B2B accessi...
www.linkedin.com
September 26, 2025 at 1:30 PM
📞 TTY & relay = rotary phones.
Outdated ≠ accessible.
Businesses need texting, chat & video w/ captions:
www.linkedin.com/posts/activi...
#business #accessibility #telecommunications #CustomerService #CustomerExperience
Outdated ≠ accessible.
Businesses need texting, chat & video w/ captions:
www.linkedin.com/posts/activi...
#business #accessibility #telecommunications #CustomerService #CustomerExperience