Do your users think your AI agent is worth it? Here's how to design agents that work effectively and increase your users' perception of value.

Escaping the Abyss of Manual Labor

By Jon Friedman, CVP of Design and Research for Microsoft 365

Use conversation design and human turn-taking patterns to shape how AI recognizes broken conversations and repairs any misunderstandings.

Experience architecture is the structural layer of product design that provides an “invisible” scaffolding for dynamic AI interactions.

In a world where AI is everywhere, I’ve been experimenting with how tools like Figma Make can fit into my design workflow. I’ve found…

How a grading system can align stakeholders, fast-track projects, and build a better product

How we worked with engineering to create moments of delight

How Wise’s new AI Prompt Coach is helping our designers infuse their crafts into their prompts.

10 tips to throw a memorable event

At Woo, we’ve been rethinking how illustrations can support both our product and our brand. The result is a new system designed to feel cohesive, flexible, and fast to work with. We’ve built a framework that balances functional clarity with expressive storytelling, giving us a style that adapts seamlessly across contexts.

Lessons from 3.5 years of partnering with Rubrik’s DS team to balance consistency, innovation, and user context.

AI is reshaping support and the pressure is on leaders. Here are some practical ways how to stay ahead, protect your team, and thrive in an AI-first world.

How cybernetic loops are helping us turn “human in the loop” from a catchphrase into a design practice.

The IBM Cloud team is proud to announce that our AI supercomputer, Vela 2, has been named a winner in the 2025 Red Dot Awards, in the…

Purchasing a product online is a process — one that involves research, comparison, and precision. Realtor.com users demand more than just a beautiful design; they expect function, clarity, and trust. With that in mind, we’ve redesigned our online store to deliver precisely that. Online store is a strategic tool for customer engagement, education, and conversion. … Continue reading "How an Intelligent Online Store Experience Empowers Customers with Smarter Navigation, Product Education, and Mobile Optimization "

Join us at Medium Day on September 19th for a behind the scenes look at recent feature updates.

It’s great to see great designs rewarded, congratulations to the IBM Concert design team on their Red Dot win!

Design Operations is all about helping designers do the best work of their lives. Our job is to clear the path so designers can focus on what they do best: design. At many tech companies, you’ll find a more traditional embedded model—one Design Program Manager (DPM) per major product area. But in a lean team …

A quick and easy 10-point checklist to help teams quickly evaluate AI tools and opportunities.

Discover how HubSpot's refreshed, accessible, and AI-ready interface is designed to support your business's growth for the next decade while maintaining powerful functionality and simplicity.

Biggest wins and lessons over the last 6.5 years

What Disney’s storyboarding process can teach product teams about doing the right work first

Ever feel like you’re drowning in a sea of unknowns and constant questions while leading a critical 0–1 project? You’re not alone.

Meet Quirine, a computational design manager exploring how AI reshapes the way her team builds and test ideas