Thijs Cadier
@thijsc.bsky.social
Co-Founder of AppSignal, musician.
Reposted by Thijs Cadier
We had a similar role at @appsignal.com called KOOS (Keep Others Off Support) that devs did on a weekly rotation. We now have a dedicated first-line support person but the second-line support (that’s me this week 👋) still works on fixes as new bug reports come in
This is interesting: the engineering team at
Linear has a role called "The Goalie" on a weekly rotation.
This is one of the things that keep their product such high quality. Linear's first engineering manager Sabin_roman explains:
Full episode: newsletter.pragmaticengineer.com/p/linear-mov...
Linear has a role called "The Goalie" on a weekly rotation.
This is one of the things that keep their product such high quality. Linear's first engineering manager Sabin_roman explains:
Full episode: newsletter.pragmaticengineer.com/p/linear-mov...
November 27, 2024 at 5:57 PM
We had a similar role at @appsignal.com called KOOS (Keep Others Off Support) that devs did on a weekly rotation. We now have a dedicated first-line support person but the second-line support (that’s me this week 👋) still works on fixes as new bug reports come in
Reposted by Thijs Cadier
So @appsignal.com has joined Bluesky, too. Though this won't be an official support channel, what can/should we do here besides sharing the (high-quality) content we publish on our blog?
Hello world!
November 27, 2024 at 1:42 PM
So @appsignal.com has joined Bluesky, too. Though this won't be an official support channel, what can/should we do here besides sharing the (high-quality) content we publish on our blog?