I feel that 20% would be good with the right management, training, mentoring and support.

This 100%

Exactly. They don’t actually want to do anything, which opened the door to someone who would do something, anything.

Wut.

Most of it snake oil sold to business people that then generates enormous time critical load on engineering, you are fortunate to have avoided.

Their feedback form was redirected to /dev/null at shareholders request some time ago.

The US in particular, having health insurance tied to employment adds a whole new level of fear.