Encountered my first elevator wit a digital queueing system. You press an accessibility button on a touchscreen, then hear all the floor numbers from highest to lowest read back to you. Once it mentions the floor you want to go to, you press the accessibility button again, hoping that while searching for the accessibility button, you don't touch the screen, because it triggers a floor call randomly to the floor you touched on the screen. Back to hearing all the floor numbers again. The floors are read out very slowly, about 1,5 seconds per floor. If you miss your number, you need to start again. I wanted to go to floor 2 in a 15 floor building. I encountered a lot of annoyed people who were waiting behind me to also call the lift. The spoken prompts were translated wrong to Estonian, so it was hard to understand what they actually meant. THe narrator spoke extremelly slowly and with a tone you'd use with a child, who has drawn on a wall with crayons, for the 5th time. Slowly, patronisingly. Hugely embarrassing experience.

It’s no secret: I like the Web Content Accessibility Guidelines. Not only do they give us the four base principles of accessibility …