#CXStrategy
LightNews LightNews
osw3go.bsky.social
📢 L’expérience client se renforce.
Avec l’arrivée de Mounnina Diallo, OswegO gagne une experte reconnue du pilotage opérationnel et de la transformation de l’expérience client.
👉 Explorez notre écosystème d’experts : www.oswego.eu/ecosysteme
#BPO #operationsclient #cxstrategy #data #Pilotage
June 8, 2025 at 3:47 PM
cmswire.bsky.social
#CustomerExcellence #CXStrategy
Inside Pfizer’s Playbook for Customer Excellence by @domnicastro
From Army discipline to CX playbooks, Wayne Simmons explains how Pfizer puts customer excellence into practice. Continue reading...
dlvr.it
July 23, 2025 at 2:30 PM
brettrush.bsky.social
Customer Support cannot thrive without humans. Roles will just start to look a little different.

Have a productive day and an enjoyable weekend. 👋

#CustomerSupport #AIstrategy #CXstrategy #customerexperience #customerservice #CustomerEngagement
March 10, 2025 at 5:45 PM
flowmonger.bsky.social
Make Every Customer Interaction Meaningful! PangolinCX's data-driven strategies turn insights into impactful actions. #CXStrategy #DataDriven #CX
May 4, 2025 at 6:00 PM
cmswire.bsky.social
#CustomerExperience #CXStrategy
The Psychology of a Great Customer Experience, According to Intuit by @domnicastro
Daniel Thrall shares how peak-end memories, rage clicks and agent insights help TurboTax reduce friction and build loyalty. Continue reading...
dlvr.it
July 9, 2025 at 3:00 PM
actowizsolutions.bsky.social
Explore how Scraping #RealTimeCustomer Feedback Data for Seamless #USA delivers insights into customer sentiment, service quality & experience optimization.

actowizsolutions.com/seamless-usa...

#Customerfeedback #VoC #CustomerExperience #DataAnalytics #RealTimeInsights #CXStrategy
October 30, 2025 at 7:09 AM
cmswire.bsky.social
#CustomerExperience #CXStrategy
How the Contact Center Experience Fits Into a Holistic CX Strategy
An in-depth discussion with Ricki Lang, VP at Quantum Metric, on how the customer experience can be improved with better contact center experiences. Continue reading...
dlvr.it
August 11, 2025 at 12:30 PM
flowmonger.bsky.social
Struggling with Disconnected Customer Feedback? Many companies collect data but can't act on it effectively. Pangolin's data-driven strategies turn insights into impactful actions. #CXStrategy #DataDriven
April 12, 2025 at 4:50 PM
namita00.bsky.social
QKS Group Insights: Industries Leading the Customer Loyalty Solutions Market
qksgroup.com/market-resea...
#CustomerLoyalty
#LoyaltySolutions
#CXStrategy
#CustomerRetention
#CustomerExperience
#LoyaltyPrograms
Market Forecast: Customer Loyalty Solutions (CLS), 2025-2030, Worldwide
QKS Group reveals a Customer Loyalty Solutions (CLS) market is expected to grow at a compound annual...
qksgroup.com
December 10, 2025 at 9:01 AM
theagilebrand.bsky.social
For all the lip service that #customexperience is given, the Forrester CX Index tells another story.

Read more:: buff.ly/O3Ro1jA

#cxstrategy #customersuccess
For all the lip service that #customexperience is given, the Forrester CX Index tells another story. Read more:: https://www.cmswire.com/customer-experience/cx-quality-is-fallingforrester-says-total-experience-can-fix-it/ #cxstrategy #customersuccess
June 28, 2025 at 1:30 PM
cmswire.bsky.social
#CustomerExperience #CXStrategy
Marketing Promised. CX Didn’t Deliver. Here’s the Cost. by @domnicastro
Forrester’s new Total Experience Score reveals the high cost of misalignment between customer experience and other crucial business functions. Continue reading...
dlvr.it
June 24, 2025 at 4:00 PM
avenuecx.bsky.social
Having a frictionless customer experience helps improve customer satisfaction.

Discover from Kayako below what a frictionless customer experience is and why it is essential for your business model:
bit.ly/42V3B7V

#FrictionlessExperience #CXStrategy #CustomerExperience #CustomerSatisfaction
What Is Frictionless Customer Experience and Why Is It Important for Your Business? — Kayako
Customers don’t want to wait to get their answers. How a Frictionless Customer Experience can help improve customer satisfaction?
bit.ly
May 3, 2025 at 4:16 PM
callnovo.bsky.social
Great CX isn't a choice between 🤝 Customer Service and 🛠️ Customer Support — it's the power of both.
🔗 Discover why you can’t afford to ignore either: callnovo.com/customer-ser...

#CustomerExperience #CXStrategy #CustomerSupport
Customer Service vs. Customer Support: What’s the Real Difference (and Why It Matters)?
Customer service vs customer support: Service focuses on the entire experience, while support resolves specific issues. Learn why this distinction matters.
callnovo.com
April 23, 2025 at 10:01 AM
vivekgargav.bsky.social
The #1 reason customers leave is because they feel ignored. If your CX strategy isn’t helping you stay engaged, it’s costing your business. #CXStrategy #Business #SmallBusiness
February 24, 2025 at 4:33 PM
cmswire.bsky.social
#CustomerExperience #CXStrategy
Need Better Customer Journey Insights? Try the Value Equation. by @pryanmayes
Go beyond touchpoints — link CX strategy to the KPIs your executive team values most. Continue reading...
dlvr.it
August 11, 2025 at 8:30 PM
brettrush.bsky.social
Feeling stuck scaling CX operations?
Visit RushToResolution.com and click 'Book Free Consultation' to schedule your free strategy session.

#CustomerSupport #CustomerService #CustomerExperience #CXStrategy #CXOperations #StartupOperations #ScalingBusiness #StartupConsultant #SupportConsultant
August 13, 2025 at 2:38 PM
newsramp.com
CMP transforms customer experience through cutting-edge research, AI insights, and industry-leading events. Empowering businesses to excel in customer centricity and technological innovation. #CustomerExperience #CXStrategy
Image from article
August 22, 2025 at 1:24 AM
namita00.bsky.social
SPARK Matrix™: Journey Mapping, Q4, 2025
qksgroup.com/market-resea...
#JourneyMapping #CustomerJourney #CXStrategy #CustomerExperience
SPARK Matrix?: Journey Mapping, Q4, 2025
QKS Group's Journey Mapping market research includes a comprehensive analysis of the global market i...
qksgroup.com
October 13, 2025 at 6:16 AM
chatboq.bsky.social
Friction-free conversations = happier customers.

That’s what Chatboq delivers with real-time chat. 💬

See how it changes the customer experience.

→ www.chatboq.com

#Chatboq #LiveChat #CustomerExperience #CX #CustomerSupport #LiveChat #BusinessTools #ChatAutomation #CXStrategy #CustomerSuccess
How Real-Time Chat Reduces Customer Friction
October 15, 2025 at 9:48 AM
kkmett.bsky.social
What trends are you seeing in #CX? I am starting to see that #CXPrograms are aligning more to hospitality strategies to show stronger business value. Any others? #cxstrategy
January 26, 2025 at 11:12 AM
agentifynowai.bsky.social
AI-powered personalization = relevance. 🚀
Generic messages get ignored. Personalized ones:
✅ Engage
✅ Convert
✅ Build loyalty
AI learns behavior & context to deliver the right message at the right time—at scale.
#AIPersonalization #AIForBusiness #CXStrategy
August 20, 2025 at 5:00 PM
cxpertllc.bsky.social
Gina Gibson shared this podcast from "The Tech Matchmaker" series. #goldstandard #contactcentersolutions #CXstrategy

lnkd.in/gb9HTBAQ

Thanks, Gina.
November 4, 2025 at 6:55 PM
cmswire.bsky.social
#CustomerExperience #CXStrategy
Back to Basics: 3 Foundational Capabilities for CX Success by @leahleachman
Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Continue reading...
dlvr.it
August 13, 2025 at 12:31 PM
caffeinepartner.bsky.social
#BrandLoyalty #CustomerExperience #CXStrategy #BrandGrowth #ThisIsCaffeine
May 15, 2025 at 11:22 AM
brettrush.bsky.social
Plan to eliminate #customerexperience pain points in 2026. Increase customer retention, prioritize bug fixes, or develop a proactive strategy. With 20 years of building CS, I'm the right person to help. #customersupport #CustomerService #Consulting #CXStrategy #SupportOperations
November 6, 2025 at 8:25 PM