#consumerduty
The FCA expects firms to evidence fair value—not just assert it.

Our Fair Value Assessment Framework provides:
📊 Quantitative benchmarks
📋 Documented methodology
🔍 Comparator analysis
📝 Board-ready reporting

http://dlvr.it/TQHqpd

#ConsumerDuty #FinancialServices
January 12, 2026 at 7:49 AM
🎯 Fair value assessment giving you headaches?

Our new toolkit covers:
✅ Four-pillar methodology
✅ Cost-benefit analysis
✅ Comparator benchmarking
✅ Board reporting

11 templates. PRIN 2A.4 compliant. http://dlvr.it/TQHTQk

#ConsumerDuty #FCA #Compliance
Fair Value Assessment | Consumer Duty PRIN 2A.4 Compliance Toolkit
Complete fair value assessment framework for Consumer Duty compliance. Up to 11 templates covering methodology, cost-benefit analysis, comparator benchmarking, and board reporting.
dlvr.it
January 11, 2026 at 7:31 PM
The FCA expects firms to evidence fair value—not just assert it.

Our Fair Value Assessment Framework provides:
📊 Quantitative benchmarks
📋 Documented methodology
🔍 Comparator analysis
📝 Board-ready reporting

http://dlvr.it/TQHSyY

#ConsumerDuty #FinancialServices
January 11, 2026 at 7:14 PM
The FCA expects firms to evidence fair value—not just assert it.

Our Fair Value Assessment Framework provides:
📊 Quantitative benchmarks
📋 Documented methodology
🔍 Comparator analysis
📝 Board-ready reporting

http://dlvr.it/TQHS0C

#ConsumerDuty #FinancialServices
January 11, 2026 at 6:44 PM
The FCA expects firms to evidence fair value—not just assert it.

Our Fair Value Assessment Framework provides:
📊 Quantitative benchmarks
📋 Documented methodology
🔍 Comparator analysis
📝 Board-ready reporting

http://dlvr.it/TQHS0D

#ConsumerDuty #FinancialServices
January 11, 2026 at 6:44 PM
Organisations could offer equivalent prices across channels. They could automatically apply discounts based on eligibility. They could maintain genuinely accessible non-digital routes. They don't, because exclusion is cheaper. Here's my article.
#DigitalExclusion #PovertyPremium #ConsumerDuty
The app tax: how digital exclusion creates a poverty premium - Workplace Insights by Adrie van der Luijt
One million UK households cancelled broadband they couldn't afford. Now essential services charge more to people without apps, forcing digital exclusion.
www.workplaceinsights.co.uk
November 16, 2025 at 10:00 PM
Platforms are dreading the "R-word" - replatforming. But are they risking more by standing still? This article argues that embracing change is key to meeting modern expectations and the #ConsumerDuty. A must-read for platform leaders.
Leader: Why platform CEOs fear the R-word
Replatforming remains the Achilles’ heel of the platform sector. Time and again, projects have run into trouble over cost, scale and delivery. Replatforming remains the Achilles’ heel of the platform sector. Time and again, projects have run into trouble over cy. It is disruptive, expensive and fraught with risk.
www.moneymarketing.co.uk
September 16, 2025 at 10:33 AM
The FCA strikes a softer tone with insurers, but is it politically sustainable?

flint-global.com/blog/whats-n...

#FCA #Insurance #Regulation #ConsumerDuty #PoliticalRisk
July 30, 2025 at 1:04 PM
So, what’s next? Read the full article to learn about the FCA’s expectations and action plan on the back of these findings. ➡️ bit.ly/4l0M45q

#ConsumerDuty #FCA #ConsumerProtection #FinanceRegulation
The FCA Consumer Duty Review - ZISHI
The FCA's 2025 Consumer Duty review outlines good practice, key areas for improvement, and upcoming regulatory changes in FS25/2.
bit.ly
July 29, 2025 at 1:41 PM
Last night, I reviewed the Department for Education’s updated Accessibility & Inclusive Design Manual, a well-intentioned, clearly structured resource. A thread. 🧵 #Accessibility #Inclusion #TraumaInformedContent #UX #ServiceDesign #ConsumerDuty #PublicServices #ContentDesign #DigitalInclusion
Accessibility and inclusive design manual
Standards and guidance for designing and building accessible and inclusive products and services in the Department for Education.
accessibility.education.gov.uk
July 22, 2025 at 6:55 AM
My 75-minute talk for the Money Advice Trust’s Vulnerability Academy is now online. Most trauma-informed content focuses on significant life events. I discuss something far more disruptive, with clear compliance risks. 🧵
#traumainformed #accessibility #contentdesign #ConsumerDuty #regulation #ux
July 17, 2025 at 3:27 PM
Two years on, the Consumer Duty still demands better from firms.

Juana Diaz-Landinez highlights where the real work lies — from meaningful MI to better support for vulnerable customers.

Read it here: www.moneymarketing.c...
#ConsumerDuty #FCA #FinancialRegulation #WealthManagement
July 15, 2025 at 7:47 AM
The FCA's Consumer Duty is vital for self-build mortgages. New blog explains why understanding cashflow and product types is crucial for preventing harm and building successfully. Essential reading for brokers and aspiring self-builders: www.mortgagestrategy...
#ConsumerDuty #MortgageMarket
Blog: Embedding Consumer Duty in the self-build mortgage market – Mortgage Strategy
The Financial Conduct Authority’s (FCA) Consumer Duty represents a significant step change in the regulatory landscape, demanding more than simply compliance - it requires a proactive commitment to delivering consistently good outcomes for customers. Nowhere is this more critical than in the specialist and often
www.mortgagestrategy.co.uk
July 11, 2025 at 1:48 PM
Roderic Rennison: “In a world of tech shifts & regulatory pressure, advisers must prove the value they provide.”
From costs to client expectations, here’s what firms should rethink in 2025.
📖 Read more: www.moneymarketing.c...
#FinancialAdvice #ConsumerDuty #FairValue
July 10, 2025 at 8:15 AM
Simon Evans dives into how regulation, performance, and leadership are now inseparable in the FS space.
The firms winning in 2025 are hiring not just for growth — but for long-term strategic alignment.
Read more: www.moneymarketing.c...
#Leadership #ConsumerDuty #FinancialServices #HiringStrategy
Strategic hiring: The link between regulation, performance and leadership
After a tough 2024, the UK financial services distribution market is firmly back in growth mode. Confidence is returning, headcounts are rising, and strategic hiring is once again at the forefront.
www.moneymarketing.co.uk
July 8, 2025 at 1:12 PM
Join the The FCA for their upcoming webinar on #Payments and #ConsumerDuty.

Understand the FCA's strategy, including how it links to the National Payments Vision and their views on the embedding of the Consumer Duty in their portfolio.

webinars.fca.org.uk/fca-payments...
FCA Payments Strategy & Consumer Duty
We are holding a webinar on Thursday, 10 July 2025 from 2pm to 3.30pm to help firms understand our strategy for firms in our payments portfolio and the...
webinars.fca.org.uk
July 1, 2025 at 2:42 PM
FCA proposes low-cost ‘targeted support’ model to bridge the UK’s advice gap — up to 30 million could benefit. Final rules expected by December.
#FinancialAdvice #ConsumerDuty #UKFinance
FCA sets out new ‘targeted support’ advice model
The FCA has proposed a major reform to investment guidance. A new ‘targeted support’ category would let firms give low-cost prompts to consumers without breaching advice rules, aiming to address a gap that leaves millions without affordable help.
businessquarter.co.uk
June 30, 2025 at 9:30 AM
Mortgage protection must become central to advice.

Royal London’s Gregor Sked explains why advisers need to prioritise cover to meet Consumer Duty expectations and safeguard clients’ financial resilience.

Read more: www.mortgagestrategy...

#MortgageProtection #ConsumerDuty #FinancialAdvisers
Insurance Watch: Help clients to feel secure – Mortgage Strategy
In 2025, the protection market reflects a complex mix of economic caution, regulatory scrutiny and shifting consumer needs. As mortgage advisers navigate these dynamics, it is clear that protection advice is transitioning from being a ‘nice to have’ to constituting a cornerstone of financial resilience, essential for
www.mortgagestrategy.co.uk
June 12, 2025 at 2:25 PM
Legal & General removed fracture cover from existing protection plans — and didn’t exactly shout about it.

Ian McKenna questions what this means for Consumer Duty, client trust, and adviser relationships with insurers.

📎 Read: www.moneymarketing.c...
#ProtectionAdvice #ConsumerDuty
May 21, 2025 at 11:10 AM
Spotting client vulnerability isn’t as easy as it sounds. Emotional cues alone aren’t enough — advisers must build trust and stay alert to the unseen. There are no shortcuts.
Read Tom Browne’s latest Editor’s View:
🔗 www.moneymarketing.c...
#FinancialAdvisers #ConsumerDuty
Editor's View: Identifying vulnerability? There are no shortcuts
When we think about vulnerability in clients, it’s easy to picture the obvious signs: someone visibly distressed, grieving or going through a major life upheaval. In the real world, however, vulnerability is often more subtle and sometimes completely hidden.
www.moneymarketing.co.uk
May 6, 2025 at 10:04 AM
We continue to celebrate UK #Fintech Week.
We're at the FCA's RegTech Forum sharing the impact the Financial Regulation Innovation Lab (FRIL) has had around #AI, #ESG, #ConsumerDuty and #FinancialCrime.

Read our latest blog on FRIL's impact.

www.fintechscotland.com/accelerating...
April 30, 2025 at 9:56 AM
The FCA is easing Consumer Duty rules after firms flagged complexity. Expect a clearer, outcomes-focused approach.
🔹 Less admin, clearer rules
🔹 Future-proofed disclosures
🔹 Consistent sector-wide standards
📆 Key updates by 2025.

Read more: www.oconnors.law/news-views/f...

#ConsumerDuty #FCA
April 7, 2025 at 8:07 AM
🔍 The FCA’s ongoing advice review reveals a largely positive picture—83% of services delivered, with firms urged to refine clarity & value. What does this mean for advisers? Alan Hughes shares insights. Read more: www.moneymarketing.c...
#FinancialAdvice #ConsumerDuty
March 28, 2025 at 9:10 AM