Ana Isabel
Ana Isabel Boullón Agrelo is a Galician linguist. Since 2012, she has been a corresponding member of the Royal Galician… more

by Ana Isabel
Joss Winn and I delivered a session on “Using Generative AI to Produce and Analysing Qualitative Data”, as part of the SeNSS/ SENSS doctoral training partnership’s Generative AI in research scholar series. In this session, we…
by Ana Isabel
This was the “I should be more intentional” month. Child 1’s birthday and child 2’s end of school exams made me kick myself for not being more intentional about doing things with them over the years (as opposed to just doing things for them). Then, some pains and aches were…
by Ana Isabel
The news that Amazon’s Alexa+ has reached 1 million users inspired me to read a paper that has been on my TBR list for quite some time: “The Voice Of Commerce: How Smart Speakers Reshape Digital…
by Ana Isabel
This week marks ten years since I sat on a panel about sharenting - the practice of parents sharing content about their children online - at a blogging event. The panel was hosted by Monika Roozen, then known for her blog Mum on the Brink, and my…
by Ana Isabel
by Ana Isabel
We know from personal experience that digital technology can shape our wellbeing. On the one hand, it offers speed, convenience,…
by Ana Isabel
If April was a month of the new beginnings, May was all about gathering speed, as detailed below. On the personal front, the month included a jazz concert, Star Wars’ day, coffee with a friend, lots of fresh asparagus and the kiddo’s last day of school ever (and, thus, my last…
by Ana Isabel
As AI agents increasingly handle customer service interactions, it's natural to ask: How do users respond when a service failure is caused by an AI agent versus a human one? A study by Yibo Xie, Zelin Tong, and…
by Ana Isabel
AI is becoming a common part of online shopping, but are there times when we still prefer human judgement? Research suggests that the answer depends on both the nature of the product and the customer’s certainty about what they want. Some time…
by Ana Isabel
With growing interest in AI-based service agents, an increasing number of studies are comparing how users perceive interactions with AI versus human agents. Yaqi Chen, Haizhong Wang, Sally Rao Hill and Binglian Li examined user…
by Ana Isabel
My over-riding impression of April is that it was a month for new beginnings: interviews started for the agentic AI project; made inroads into two new papers; visited a University that the kiddo is keen to go to; and got started on a personal project that is really important…
by Ana Isabel
Last month, I had the pleasure of joining executives from Verizon, GSMA, and Artefact in London for a panel discussion hosted by Humara and 15gifts, exploring the evolving role of AI agents in sales. Our conversation covered…
by Ana Isabel
When we consider the reasons supporting or hindering adoption of AI, there might be a tendency to focus on rational aspects, namely the trade-off between benefits such as time-savings or enhanced performance, on the one hand, and costs such…
by Ana Isabel
March was a good month. Sure, hay fever is annoying and it wasn’t fun to deal with a trapped nerve. But there were also many highlights such as running in nice weather, kicking off the SeNSS training series on GenAI in research with my AI literacy session, or joining a panel…
by Ana Isabel
If you are an academic (including a PhD student) curious about the potential of generative AI (GenAI) in a university context, but not sure where to start, here are some helpful resources. About the technology Research shows that…
by Ana Isabel
by Ana Isabel
While I warmly encourage everyone to get familiar with generative AI, I often suggest that they use it mostly for purposes where it doesn’t matter if the answer is correct or not. If one must use it in a context where accuracy matters,…
by Ana Isabel
by Ana Isabel
Earlier this month, I ran a brief “introduction to generative AI” session for PhD students and post-docs enrolled in the SeNSS/ SENSS doctoral training partnership. Here are the slides used in the session, and the video recording. The…
by Ana Isabel
by Ana Isabel
Study after study after study shows that fewer women than men are using generative AI. Image source The reasons for this AI gender gap are numerous and, to be frank, are not new. Some of the causes mentioned in the emerging…
by Ana Isabel
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by Ana Isabel
by Ana Isabel
by Ana Isabel
February was birthday month . And flu month. And full-on teaching month. And start of new projects month. Unfortunately, fitness and blogging took a back seat. Alas, you can't have everything. I am swimming in the rain... Research The month started with a meeting at the…
by Ana Isabel
by Ana Isabel
by Ana Isabel
by Ana Isabel
by Ana Isabel