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Hayley Gullen @hayleygullen.com · 3h

Let me know what you think of it 🙂

Reposted by Hayley Gullen

CynInBelgië | she/her @cynderness.bsky.social · 4h

Finally collected @hayleygullen.com's new book after ordering it a few weeks ago, and also saw @robinince.bsky.social's new one in the wild. All very pleasing.

My white-person hand holding up a book called THIS MIGHT SURPRISE YOU: A BREAST CANCER STORY. Hayley is an excellent graphic artist, so this featurer her own art.

My hand also holding up ICE CREAM FOR A BROKEN TOOTH, a book of poetry.

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Hayley Gullen @hayleygullen.com · 12h

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Hayley Gullen @hayleygullen.com · 2d

Haha no worries and thank you!

Hayley Gullen @hayleygullen.com · 2d

Yes, her brilliant thoughts prompted by my book 😎

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Reposted by Hayley Gullen

anomielia @geekgirl397.bsky.social · 2d

@lizlutgendorff.bsky.social has an interesting piece on some of the problems in the NHS and why it's so hard to navigate.
bsky.app/profile/lizl...

Liz Lutgendorff @lizlutgendorff.bsky.social · 4d

Had some thoughts after reading @hayleygullen.com's graphic novel about her breast cancer treatment: lizlutgendorff.substack.com/p/can-you-ap...

Can you apply service design principles to fix a fragmented NHS?

Big thoughts sparked by Hayley Gullen

lizlutgendorff.substack.com

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Hayley Gullen @hayleygullen.com · 2d

I haven’t had the pleasure… 🙃

So many things that ought to be simple in the NHS are really not. And it’s the sickest, most vulnerable patients who end up dealing with this the most as they have the most contact with the system. It’s really not fair.

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Reposted by Hayley Gullen

Hayley Gullen @hayleygullen.com · 3d

Yeah I got a book deal

Conrad Hackett @conradhackett.bsky.social · 3d

Has anything great happened in your life because of social media?

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Hayley Gullen @hayleygullen.com · 2d

But I also wish that the NHS hadn’t sent me an email invitation to get my Covid jab which said “you are eligible” and when I turned up the pharmacist then told me I wasn’t.

(After multiple phone calls the GP thinks I am eligible… at this point though who knows what’s true)

The comms are not good!

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Hayley Gullen @hayleygullen.com · 2d

I found this really interesting in terms of addressing the trade-offs which we often don’t think about as individuals. I often feel that campaigns for things that seem good on the surface (e.g. rolling out of cancer screenings to more ppl) often don’t acknowledge these trade offs.

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Hayley Gullen @hayleygullen.com · 2d

Check the links here for other places you can buy my book online:

linktr.ee/ThisMightSur...

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Reposted by Hayley Gullen

Hayley Gullen @hayleygullen.com · 2d

My Amazon reviews so far are simply wonderful!

Have a look (and then buy my book - ask at your local bookshop or check out online alternatives if you don’t fancy Amazon)

www.amazon.co.uk/This-Might-S...

#cansky #graphicmedicine

This Might Surprise You: A Breast Cancer Story

Buy This Might Surprise You: A Breast Cancer Story by Gullen, Hayley (ISBN: 9781399424745) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

www.amazon.co.uk

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Hayley Gullen @hayleygullen.com · 2d

My Amazon reviews so far are simply wonderful!

Have a look (and then buy my book - ask at your local bookshop or check out online alternatives if you don’t fancy Amazon)

www.amazon.co.uk/This-Might-S...

#cansky #graphicmedicine

This Might Surprise You: A Breast Cancer Story

Buy This Might Surprise You: A Breast Cancer Story by Gullen, Hayley (ISBN: 9781399424745) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

www.amazon.co.uk

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Hayley Gullen @hayleygullen.com · 3d

Yeah I got a book deal

Conrad Hackett @conradhackett.bsky.social · 3d

Has anything great happened in your life because of social media?

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Reposted by Hayley Gullen

Patient Experience Library @patientlibrary.bsky.social · 3d

Patients often talk about medical care that has been excellent but communications and admin systems that have been poor. @hayleygullen.com tells her story of battling bureaucracy in the latest edition of our quarterly magazine. Get your copy here: pexlib.net?249293

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Reposted by Hayley Gullen

Hayley Gullen @hayleygullen.com · 3d

NHS bureaucratic failures are on my mind a lot right now. Can you tell????

#cansky

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Hayley Gullen @hayleygullen.com · 3d

NHS bureaucratic failures are on my mind a lot right now. Can you tell????

#cansky

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Reposted by Hayley Gullen

Hayley Gullen @hayleygullen.com · 3d

Have you read my book and enjoyed it? If so, please leave me an Amazon review. Thank you!

#cansky #graphicmedicine

www.amazon.co.uk/This-Might-S...

This Might Surprise You: A Breast Cancer Story

Buy This Might Surprise You: A Breast Cancer Story by Gullen, Hayley (ISBN: 9781399424745) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

www.amazon.co.uk

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Hayley Gullen @hayleygullen.com · 3d

I have lost count of the rejections I’ve had while trying to get published. Feel the sting, try to learn from it, move on.

I just got published by Bloomsbury after 20 years of trying.

Not going to say this will happen for everyone but it’s always worth a shot. Keep your head. Don’t get bitter.

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Hayley Gullen @hayleygullen.com · 3d

Have you read my book and enjoyed it? If so, please leave me an Amazon review. Thank you!

#cansky #graphicmedicine

www.amazon.co.uk/This-Might-S...

This Might Surprise You: A Breast Cancer Story

Buy This Might Surprise You: A Breast Cancer Story by Gullen, Hayley (ISBN: 9781399424745) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

www.amazon.co.uk

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Hayley Gullen @hayleygullen.com · 4d

Some evenings call for wine and Monsieur de Grouchy

#proust

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Reposted by Hayley Gullen

James O'Malley @jamesomalley.co.uk · 4d

This is a must-read for anyone interested in digital government – Liz talks about service design, fragmented institutions, and user experience!

Liz Lutgendorff @lizlutgendorff.bsky.social · 4d

Had some thoughts after reading @hayleygullen.com's graphic novel about her breast cancer treatment: lizlutgendorff.substack.com/p/can-you-ap...

Can you apply service design principles to fix a fragmented NHS?

Big thoughts sparked by Hayley Gullen

lizlutgendorff.substack.com

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Reposted by Hayley Gullen

Patient Experience Library @patientlibrary.bsky.social · 4d

Referrals that vanish without trace. Phones that don’t get answered. Baffling jargon. @hayleygullen.com tells her story of battling NHS bureaucracy in the latest edition of #PatientExperience quarterly. Get your copy here: pexlib.net?249293

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Reposted by Hayley Gullen

Hayley Gullen @hayleygullen.com · 4d

I was chuffed that Liz (who is working on the national breast screening programme) had some big thoughts after reading my book…

Liz Lutgendorff @lizlutgendorff.bsky.social · 4d

Had some thoughts after reading @hayleygullen.com's graphic novel about her breast cancer treatment: lizlutgendorff.substack.com/p/can-you-ap...

Can you apply service design principles to fix a fragmented NHS?

Big thoughts sparked by Hayley Gullen

lizlutgendorff.substack.com

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Reposted by Hayley Gullen

Hayley Gullen @hayleygullen.com · 4d

Delighted to have written an article about the admin burden of navigating the NHS as a seriously ill person.

Bad admin is traumatising. If your system traumatises people, it can’t heal them.

Patient Experience Library @patientlibrary.bsky.social · 4d

Patients often talk about medical care that has been excellent but communications and admin systems that have been poor. @hayleygullen.com tells her story of battling bureaucracy in the latest edition of our quarterly magazine. Get your copy here: pexlib.net?249293

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