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Benjy Stanton @benjystanton.co.uk · 3h

Design community of practice, prototyping internal services and watching rugby in the valleys #weeknotes

Design community of practice, prototyping internal services and watching rugby in the valleys

A weeknote starting 13 October 2025.

www.benjystanton.co.uk

Reposted by Benjy Stanton

Amy Hupe @amyhupe.bsky.social · 3d

Happy #SystemsOfHarm podcast day to all who celebrate 🥳

Today’s episode features author of best-selling Good Services, @loudowne.bsky.social

Lou and I chat about design systems and gender, and how to provide inclusive experiences for trans people.

Apple: apple.co/434XE9F
RSS: bit.ly/43gtLkB

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Benjy Stanton @benjystanton.co.uk · 4d

Enjoy!

Benjy Stanton @benjystanton.co.uk · 4d

Love a gig + plus pint.

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Benjy Stanton @benjystanton.co.uk · 6d

“ - publishing service performance and delivery data in the open
- sharing how user feedback shaped decisions
- explaining challenges, trade-offs and learning as they happen
- regularly publishing digital and technology procurement pipelines”

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Benjy Stanton @benjystanton.co.uk · 6d

“Bring modern skills into the public sector, including user research, service design, interaction design, content design and engineering, using multidisciplinary teams to transform public services.”

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Benjy Stanton @benjystanton.co.uk · 6d

“That means doing first-hand research. Instead of making assumptions or relying on surveys, we need to:

- observe real behaviours
- map full end-to-end service journeys
- understand people’s needs, goals, and the context around them”

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Benjy Stanton @benjystanton.co.uk · 6d

Some bits I liked…

“ 1. Start with people, not solutions
2. Organise around multidisciplinary teams
3. Test, learn, adapt
4. Work in the open
5. Own and build the digital plumbing”

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Benjy Stanton @benjystanton.co.uk · 6d

Rock and roll Sunday night! 🤣

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Benjy Stanton @benjystanton.co.uk · 6d

Settling down to give this a read

Transform Wales @transform.wales · 9d

Today, we're launching Transforming Public Services for a Modern Wales. This report sets out a clear path for the next Welsh Government to move beyond short-term fixes and deliver better, human-centred services.

#DigitalWales #PublicServiceReform

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Benjy Stanton @benjystanton.co.uk · 6d

Observing some UAT this week was a great opportunity to meet operational staff and see their issues first hand www.benjystanton.co.uk/blog/cycling... #weeknotes

Cycling to work, observing operational users and Cate Le Bon

A weeknote starting 6 October 2025.

www.benjystanton.co.uk

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Reposted by Benjy Stanton

Nia Campbell @niacampbell.bsky.social · 9d

Super proud that our report is now out! 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Massive shout out to @annkempster.com, @daivaughan.uk and @jocarter.bsky.social 🎉

We'd love to hear what you think!

Transform Wales @transform.wales · 9d

Today, we're launching Transforming Public Services for a Modern Wales. This report sets out a clear path for the next Welsh Government to move beyond short-term fixes and deliver better, human-centred services.

#DigitalWales #PublicServiceReform

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Benjy Stanton @benjystanton.co.uk · 9d

💯

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Benjy Stanton @benjystanton.co.uk · 10d

Well I did it. By the time I get home my day will have been something like this:

Bike, train, train, walk, bus, office, bus, train, walk, gig, walk, train, train, train, taxi 🥵

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Benjy Stanton @benjystanton.co.uk · 11d

I’m planning a trip to the office. Need to leave now to make it in time for stand-up if I want to avoid driving 🙈

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Reposted by Benjy Stanton

Shaun Conner @sconner.net · 12d

VoiceOver on iOS doesn't have a Welsh voice synthesiser, so Welsh content is announced in English, making it completely inaccessible to Welsh screen reader users. Essentially, Welsh screen reader users who do not speak English will not be able to use any iOS apps. Are there any workarounds?

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Reposted by Benjy Stanton

Ann Kempster @annkempster.com · 13d

If you can even just donate a single pound, we'd be grateful.

You'll be helping us fund printing costs, events and public affairs work.

And most excitingly, the full report will be published bilingually on Friday!

Transform Wales @transform.wales · 13d

Digital isn’t just about tech. It’s how we fix broken systems and services.

Our new report (published this Friday) shows how – but we need your help to get it in front of decision-makers before the 2026 election.

Support our Crowdfunder: www.crowdfunder.co.uk/p/transform-...

Fund the Transform Wales Publication

We’re crowdfunding to get our report into the hands of Wales’ 2026 decision-makers and spark debate on transforming public services.

www.crowdfunder.co.uk