BEUC - The Consumer Voice
@beuc.eu
We represent 42 independent national consumer organisations in Brussels and defend the interests of European consumers.
Consumers expect the digital euro to be above all, secure and reliable. They also expect it to be easy to use and free! These were the findings from our recent consumer survey, where we asked 10,000 consumers in 10 eurozone countries their thoughts about the future of digital payments 📱
Free, easy, and secure - what consumers expect from the digital euro
The digital euro, if issued by the European Central Bank (ECB), would offer a public digital payment method for the euro area, alongside physical cash. As EU policymakers and the ECB continue…
www.beuc.eu
January 9, 2026 at 2:02 PM
Consumers expect the digital euro to be above all, secure and reliable. They also expect it to be easy to use and free! These were the findings from our recent consumer survey, where we asked 10,000 consumers in 10 eurozone countries their thoughts about the future of digital payments 📱
Tests ran by consumer organisations across Europe paint a worrying picture: 69% of 162 products from Shein and Temu (chargers, toys, jewellery) destined for EU consumers are illegal and unsafe.
January 9, 2026 at 7:15 AM
Tests ran by consumer organisations across Europe paint a worrying picture: 69% of 162 products from Shein and Temu (chargers, toys, jewellery) destined for EU consumers are illegal and unsafe.
The Digital Trade Agreement between the EU and Korea shapes how consumers rights are protected when shopping online: from data privacy and product safety to access to redress in case of issues.We joined forces with Consumers Korea to assess what works and what needs improvement in the current deal ⤵️
EU-Korea Digital Trade Agreement: Bridging digital markets for the benefit of consumers
The Digital Trade Agreement (DTA) between the European Union and Korea marks a significant step in shaping consumer rights in the digital marketplace. This agreement addresses key issues such as…
www.beuc.eu
January 7, 2026 at 1:25 PM
The Digital Trade Agreement between the EU and Korea shapes how consumers rights are protected when shopping online: from data privacy and product safety to access to redress in case of issues.We joined forces with Consumers Korea to assess what works and what needs improvement in the current deal ⤵️
On France Inter’s Caroline au pays des 27, BEUC’s Director General @arcapde.bsky.social discusses how we work to strengthen product safety, enhance cooperation at customs, and ensure that e-commerce platforms take responsibility for the products they host. Listen to the interview (in French) here ⤵️
Agustín : défend les droits des consommateurs (et tente de trouver des alternatives à la méthode bazooka)
Agustín Reyna travaille pour BEUC - le Bureau européen des unions de consommateurs.
www.radiofrance.fr
January 7, 2026 at 10:47 AM
On France Inter’s Caroline au pays des 27, BEUC’s Director General @arcapde.bsky.social discusses how we work to strengthen product safety, enhance cooperation at customs, and ensure that e-commerce platforms take responsibility for the products they host. Listen to the interview (in French) here ⤵️
Sustainable finance has the potential to deliver benefits for retail investors and wider society. However, the EU’s sustainable finance framework is letting consumers down, as greenwashing in so-called ‘sustainable’ investment products is widespread. Our full survey ⤵️
Sustainable finance: Too green to be true?
How greenwashing, poor-quality products and bad advice are stopping consumers from investing sustainably. Findings from an 11-country consumer survey on sustainable finance.
www.beuc.eu
January 7, 2026 at 8:01 AM
Sustainable finance has the potential to deliver benefits for retail investors and wider society. However, the EU’s sustainable finance framework is letting consumers down, as greenwashing in so-called ‘sustainable’ investment products is widespread. Our full survey ⤵️
We're still in the early days of the application of the Digital Markets Act. We already see the first, positive results for consumers. The journey is still long & arduous. But with continued enforcement from the Commission, we believe the DMA can deliver real changes & great benefits for consumers.
First bloom: new report shows increased consumer choice after eighteen months of the Digital Markets Act
In July 2025, the European Commission opened a consultation to gather feedback on the impact and effectiveness of the Digital Markets Act (DMA) and its ability to face emerging challenges. Our review…
www.beuc.eu
January 6, 2026 at 2:30 PM
We're still in the early days of the application of the Digital Markets Act. We already see the first, positive results for consumers. The journey is still long & arduous. But with continued enforcement from the Commission, we believe the DMA can deliver real changes & great benefits for consumers.
People care about the impact of what they buy. But how easy is it to find sustainable products across Europe? We ran a mystery shopping exercise in 13 countries to find out.
Searching for Ecolabels: a mystery shopping exercise in supermarkets across Europe
People care about the impact of what they buy. But how easy is it to find sustainable products across Europe? We ran a mystery shopping exercise in 13 countries to find out.
www.beuc.eu
January 6, 2026 at 8:15 AM
People care about the impact of what they buy. But how easy is it to find sustainable products across Europe? We ran a mystery shopping exercise in 13 countries to find out.
Heat pumps can make homes more comfortable while lowering energy bills, but how do we make this a reality for all consumers? Join BEUC’s event on 3 February to explore policies, consumer protections and financing solutions that can drive the clean heat transition.
Heat pumps: the key to unlocking more comfortable and affordable homes?
Heat pumps can play an integral role in helping to deliver more affordable and comfortable housing for consumers. As well as delivering energy savings, heat pumps can also provide comfort in both…
www.beuc.eu
January 5, 2026 at 6:27 PM
Heat pumps can make homes more comfortable while lowering energy bills, but how do we make this a reality for all consumers? Join BEUC’s event on 3 February to explore policies, consumer protections and financing solutions that can drive the clean heat transition.
The evidence against Temu is building up. This report lists the product safety tests carried out by consumer groups part of the BEUC network on products sold on Temu. The conclusions are clear: there are real and substantiated concerns and Temu is an entry point for dangerous products in Europe.
Under the Microscope: Tests of Temu Products by Consumer Groups
Since its launch in Europe in early 2023, Temu has seen a skyrocketing rise in traffic and sales both across Europe and worldwide and it is among the most downloaded apps in many European countries.
www.beuc.eu
January 5, 2026 at 9:14 AM
The evidence against Temu is building up. This report lists the product safety tests carried out by consumer groups part of the BEUC network on products sold on Temu. The conclusions are clear: there are real and substantiated concerns and Temu is an entry point for dangerous products in Europe.
Influencer marketing is like a siren's call; it is simply too hard to resist, especially for our kids and teenagers. Our new report gathering evidence from across Europe proves it's time for the EU to act. ⬇️
Food and fast fashion influencers: Europe-wide stocktaking proves need to protect consumers
Evidence from posts of social media influencers gathered by consumer groups around Europe confirms widespread hidden advertising and appeal to emotions to shape consumers’ preferences and behaviour,…
www.beuc.eu
January 2, 2026 at 8:00 AM
Influencer marketing is like a siren's call; it is simply too hard to resist, especially for our kids and teenagers. Our new report gathering evidence from across Europe proves it's time for the EU to act. ⬇️
Today marks the start of the Cyprus Presidency, and BEUC’s new memorandum on what the Presidency should do for consumers is out now. From safer products to fairer digital markets and stronger consumer rights enforcement, we lay out a roadmap to put consumers at the centre of EU decision-making.
Memorandum for the Cyprus Presidency, 2026
www.beuc.eu
January 1, 2026 at 9:14 AM
Today marks the start of the Cyprus Presidency, and BEUC’s new memorandum on what the Presidency should do for consumers is out now. From safer products to fairer digital markets and stronger consumer rights enforcement, we lay out a roadmap to put consumers at the centre of EU decision-making.
The EU has rightly set the bar high with its Consumer Agenda. Consumers’ concerns & expectations need to be central to any policy plan to raise the trust levels in the market, create incentives to increase product quality, empower consumers with information, more choice, and more ⤵️
European Commission unveils new five-year roadmap to improve consumer conditions in the EU
The European Commission unveiled its Consumer Agenda on 19 November 2025, a strategic roadmap to include consumer interests in all policy areas.
www.beuc.eu
December 30, 2025 at 5:26 PM
The EU has rightly set the bar high with its Consumer Agenda. Consumers’ concerns & expectations need to be central to any policy plan to raise the trust levels in the market, create incentives to increase product quality, empower consumers with information, more choice, and more ⤵️
JOB AD | BEUC – The European Consumer Organisation is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work. www.beuc.eu/vacancy/beuc...
BEUC is seeking two Legal and Policy Officers – Digital Policy
BEUC – The European Consumer Organisation is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work.
www.beuc.eu
December 30, 2025 at 10:15 AM
JOB AD | BEUC – The European Consumer Organisation is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work. www.beuc.eu/vacancy/beuc...
Since 20 June 2025, consumers are now able to benefit from smartphones and tablets that are both longer-lasting and more easily repairable thanks to new rules. It also makes it much easier to choose more durable phones, thanks to a new energy label with repairability and reliability score.
Here's how longer-lasting smartphones will soon become a reality
New EU rules mean longer-lasting smartphones and tablets will soon become a reality as well as being more easily repairable.
blog.beuc.eu
December 29, 2025 at 3:03 PM
Since 20 June 2025, consumers are now able to benefit from smartphones and tablets that are both longer-lasting and more easily repairable thanks to new rules. It also makes it much easier to choose more durable phones, thanks to a new energy label with repairability and reliability score.
In 2025, BEUC and 16 member organisations have filed a complaint with the European Commission and the European Network of Consumer Protection Authorities. We're calling for a full investigation into airline's abusive hand baggage practices. ✈️ More about this action ⤵️
Fly light, pay heavy | BEUC
BEUC and 16 of its members from 12 countries filed a complaint on 21 May 2025 to the European Commission and the network of consumer protection authorities (CPC) denouncing 7 airlines' unfair hand…
www.beuc.eu
December 29, 2025 at 10:45 AM
In 2025, BEUC and 16 member organisations have filed a complaint with the European Commission and the European Network of Consumer Protection Authorities. We're calling for a full investigation into airline's abusive hand baggage practices. ✈️ More about this action ⤵️
In 2025, BEUC and 16 member organisations have filed a complaint with the European Commission and the European Network of Consumer Protection Authorities. We're calling for a full investigation into airline's abusive hand baggage practices. ✈️ More about this action ⤵️
Fly light, pay heavy | BEUC
BEUC and 16 of its members from 12 countries filed a complaint on 21 May 2025 to the European Commission and the network of consumer protection authorities (CPC) denouncing 7 airlines' unfair hand…
www.beuc.eu
December 29, 2025 at 10:01 AM
In 2025, BEUC and 16 member organisations have filed a complaint with the European Commission and the European Network of Consumer Protection Authorities. We're calling for a full investigation into airline's abusive hand baggage practices. ✈️ More about this action ⤵️
Consumers don't go to court individually for small value harm as they consider it is not worth the time and efforts. With the consumer Alternative Dispute Resolution, consumers and businesses can resolve disputes out of court in a simple, fast, and cost-effective way. More about this success story ⤵️
Solving disputes out of court becomes easier
These Alternative Dispute Resolution measures introduced systems for consumers and businesses to resolve disputes without going to court by involving neutral third parties e.g. Ombudsmen or Consumer…
www.beuc.eu
December 26, 2025 at 3:45 PM
Consumers don't go to court individually for small value harm as they consider it is not worth the time and efforts. With the consumer Alternative Dispute Resolution, consumers and businesses can resolve disputes out of court in a simple, fast, and cost-effective way. More about this success story ⤵️
A survey carried out in 8 EU countries shows that the future Common Agricultural Policy should better reflect consumer expectations about food, how it is produced, and by whom. BEUC and its members call on the EU Commission to heed consumers’ concerns in the future revision of the CAP ⤵️
Consumers' expectations need to be better prioritised in the future Common Agricultural Policy, survey shows
A new survey carried out in eight EU countries shows that the future Common Agricultural Policy should better reflect consumer expectations about food, how it is produced, and by whom. Although most…
www.beuc.eu
December 26, 2025 at 9:01 AM
A survey carried out in 8 EU countries shows that the future Common Agricultural Policy should better reflect consumer expectations about food, how it is produced, and by whom. BEUC and its members call on the EU Commission to heed consumers’ concerns in the future revision of the CAP ⤵️
BEUC is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work. Learn more ⤵️
BEUC is seeking two Legal and Policy Officers – Digital Policy
BEUC – The European Consumer Organisation is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work.
www.beuc.eu
December 25, 2025 at 6:27 PM
BEUC is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work. Learn more ⤵️
We count on the Cyprus EU Presidency to help shape the strategic agenda of the European Union in a way that serves both society and the economy. EU policies should enable Europeans to live in a fair market. Our memorandum for the Presidency ⤵️ www.beuc.eu/eu-presidenc...
Memorandum for the Cyprus Presidency, 2026
www.beuc.eu
December 24, 2025 at 2:02 PM
We count on the Cyprus EU Presidency to help shape the strategic agenda of the European Union in a way that serves both society and the economy. EU policies should enable Europeans to live in a fair market. Our memorandum for the Presidency ⤵️ www.beuc.eu/eu-presidenc...
With the EU considering to review their Merger Guidelines while planning to present a major overhaul of the telecoms rules, all too familiar calls to allow Europe’s telecoms companies to merge instead of competing with each other are once again being echoed by telecom lobbyists.
Further consolidating telecoms in Europe would hurt consumers and reduce investment - Consumer Corner
To drive innovation and investments and provide consumers with provider choice we need more competition in telecom services in Europe.
blog.beuc.eu
December 24, 2025 at 9:14 AM
With the EU considering to review their Merger Guidelines while planning to present a major overhaul of the telecoms rules, all too familiar calls to allow Europe’s telecoms companies to merge instead of competing with each other are once again being echoed by telecom lobbyists.
On 5 June 2025, BEUC filed a complaint with the European Commission and national consumer authorities against SHEIN. Why? Because SHEIN is allegedly using manipulative design tricks (aka dark patterns) to push consumers into buying more fast fashion than they otherwise would. Learn more ⤵️
Click to buy (more) | BEUC
Consumer groups filed a complaint against SHEIN for dark patterns fuelling the over-consumption of fast fashion.
www.beuc.eu
December 23, 2025 at 1:15 PM
On 5 June 2025, BEUC filed a complaint with the European Commission and national consumer authorities against SHEIN. Why? Because SHEIN is allegedly using manipulative design tricks (aka dark patterns) to push consumers into buying more fast fashion than they otherwise would. Learn more ⤵️
The Consumer Education Hub provides a range of consumer education resources from across Europe. The platform provides inspiration to all those who are developing consumer education initiatives which help people understand and navigate markets safely. Check the existing resources and add your own ⤵️
Welcome to the Consumer Education Hub!
Browse through all the initiatives that help consumers navigate markets better and get inspired to create your own!
consumer-education.eu
December 23, 2025 at 9:30 AM
The Consumer Education Hub provides a range of consumer education resources from across Europe. The platform provides inspiration to all those who are developing consumer education initiatives which help people understand and navigate markets safely. Check the existing resources and add your own ⤵️
Reposted by BEUC - The Consumer Voice
The EU’s energy label has been a real success story in guiding consumers towards energy savings.
With some key tweaks it could continue to do so and deliver even more benefits as we explain in our new blog article 👇
@ecos.ngo @raisingstandardseu.bsky.social
With some key tweaks it could continue to do so and deliver even more benefits as we explain in our new blog article 👇
@ecos.ngo @raisingstandardseu.bsky.social
How the EU energy label can save consumers energy and money
With some key tweaks, the EU's energy label can help continue to save consumers both energy and money and deliver even more benefits.
blog.beuc.eu
December 17, 2025 at 3:42 PM
The EU’s energy label has been a real success story in guiding consumers towards energy savings.
With some key tweaks it could continue to do so and deliver even more benefits as we explain in our new blog article 👇
@ecos.ngo @raisingstandardseu.bsky.social
With some key tweaks it could continue to do so and deliver even more benefits as we explain in our new blog article 👇
@ecos.ngo @raisingstandardseu.bsky.social
📢 For over 60 years, BEUC has been standing up for consumers across Europe. From safer food to stronger digital rights, our work has helped shape key EU legislation that improves people’s daily lives.
🔎 Discover our consumer success stories:
🔎 Discover our consumer success stories:
Success stories
Co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or EISMEA. Neither the European Union…
www.beuc.eu
December 22, 2025 at 2:15 PM
📢 For over 60 years, BEUC has been standing up for consumers across Europe. From safer food to stronger digital rights, our work has helped shape key EU legislation that improves people’s daily lives.
🔎 Discover our consumer success stories:
🔎 Discover our consumer success stories: