BEUC - The Consumer Voice
@beuc.eu
We represent 42 independent national consumer organisations in Brussels and defend the interests of European consumers.
Tests ran by consumer organisations across Europe paint a worrying picture: 69% of 162 products from Shein and Temu (chargers, toys, jewellery) destined for EU consumers are illegal and unsafe.
January 9, 2026 at 7:15 AM
Tests ran by consumer organisations across Europe paint a worrying picture: 69% of 162 products from Shein and Temu (chargers, toys, jewellery) destined for EU consumers are illegal and unsafe.
Consumer groups’ tests of products bought on online platforms also confirm this trend. ⤵️
December 19, 2025 at 10:32 AM
Consumer groups’ tests of products bought on online platforms also confirm this trend. ⤵️
For many consumers across Europe, housing is becoming increasingly unaffordable 🏠
It’s good then that @ec.europa.eu today proposed measures to help tackle this: ec.europa.eu/commission/p...
It’s good then that @ec.europa.eu today proposed measures to help tackle this: ec.europa.eu/commission/p...
December 16, 2025 at 3:32 PM
For many consumers across Europe, housing is becoming increasingly unaffordable 🏠
It’s good then that @ec.europa.eu today proposed measures to help tackle this: ec.europa.eu/commission/p...
It’s good then that @ec.europa.eu today proposed measures to help tackle this: ec.europa.eu/commission/p...
Thanks to EU Travel Tech for inviting us to speak about the #DigitalMarketsAct!
The #DMA rebalances digital markets and allows more choice for consumers, also for travel tech.
🧳Through the DMA gatekeepers have to give consumers choices. For that, we need determined Commission enforcement.
The #DMA rebalances digital markets and allows more choice for consumers, also for travel tech.
🧳Through the DMA gatekeepers have to give consumers choices. For that, we need determined Commission enforcement.
December 15, 2025 at 2:50 PM
Thanks to EU Travel Tech for inviting us to speak about the #DigitalMarketsAct!
The #DMA rebalances digital markets and allows more choice for consumers, also for travel tech.
🧳Through the DMA gatekeepers have to give consumers choices. For that, we need determined Commission enforcement.
The #DMA rebalances digital markets and allows more choice for consumers, also for travel tech.
🧳Through the DMA gatekeepers have to give consumers choices. For that, we need determined Commission enforcement.
As top energy market improvements, consumers prioritise:
✅ Protecting the vulnerable
✅ Enhancing energy bill transparency
✅ Preventing unfair practices as top energy
This is according to a new Eurobarometer survey out today 👇
europa.eu/eurobaromete...
✅ Protecting the vulnerable
✅ Enhancing energy bill transparency
✅ Preventing unfair practices as top energy
This is according to a new Eurobarometer survey out today 👇
europa.eu/eurobaromete...
December 12, 2025 at 1:18 PM
As top energy market improvements, consumers prioritise:
✅ Protecting the vulnerable
✅ Enhancing energy bill transparency
✅ Preventing unfair practices as top energy
This is according to a new Eurobarometer survey out today 👇
europa.eu/eurobaromete...
✅ Protecting the vulnerable
✅ Enhancing energy bill transparency
✅ Preventing unfair practices as top energy
This is according to a new Eurobarometer survey out today 👇
europa.eu/eurobaromete...
Addressing unmet needs, better shortage prevention and mitigation, better drugs affordability and availability across the EU
This is what the revised Pharma Legislation will help deliver for EU consumers compared to status quo, which is good news.
Continued work is needed to address all gaps
This is what the revised Pharma Legislation will help deliver for EU consumers compared to status quo, which is good news.
Continued work is needed to address all gaps
December 11, 2025 at 4:09 PM
Addressing unmet needs, better shortage prevention and mitigation, better drugs affordability and availability across the EU
This is what the revised Pharma Legislation will help deliver for EU consumers compared to status quo, which is good news.
Continued work is needed to address all gaps
This is what the revised Pharma Legislation will help deliver for EU consumers compared to status quo, which is good news.
Continued work is needed to address all gaps
“Made of 100% recycled plastic”, “100% recyclable” and other green claims are rife on plastic bottles. Consumers are made to believe such bottles have no impact on the environment. But they do. We lodged an complaint 2y ago with the support of @clienteartheur.bsky.social and @ecos.ngo. What's new? 🧵
December 9, 2025 at 9:18 AM
“Made of 100% recycled plastic”, “100% recyclable” and other green claims are rife on plastic bottles. Consumers are made to believe such bottles have no impact on the environment. But they do. We lodged an complaint 2y ago with the support of @clienteartheur.bsky.social and @ecos.ngo. What's new? 🧵
🇧🇬🇨🇿🇩🇪🇭🇺🇮🇹🇵🇱🇸🇰 all pushing for hybrids to be allowed for sale after 2035.
To be clear, this would mean more expensive mobility for consumers 👇 (annual running costs for medium-sized 🚗).
From our total cost of ownership study 👉 www.beuc.eu/sites/defaul...
To be clear, this would mean more expensive mobility for consumers 👇 (annual running costs for medium-sized 🚗).
From our total cost of ownership study 👉 www.beuc.eu/sites/defaul...
December 8, 2025 at 3:39 PM
🇧🇬🇨🇿🇩🇪🇭🇺🇮🇹🇵🇱🇸🇰 all pushing for hybrids to be allowed for sale after 2035.
To be clear, this would mean more expensive mobility for consumers 👇 (annual running costs for medium-sized 🚗).
From our total cost of ownership study 👉 www.beuc.eu/sites/defaul...
To be clear, this would mean more expensive mobility for consumers 👇 (annual running costs for medium-sized 🚗).
From our total cost of ownership study 👉 www.beuc.eu/sites/defaul...
Our Director General, @arcapde.bsky.social, has been named among the Top 10 most influential people in the NGO category of @table.media’s “Top 100 of the Table”. Congratulations!
November 28, 2025 at 10:40 AM
Our Director General, @arcapde.bsky.social, has been named among the Top 10 most influential people in the NGO category of @table.media’s “Top 100 of the Table”. Congratulations!
7️⃣ years ago, 7 of our members filed complaints against Google over its tracking of users’ locations.
A lot can happen in 7 years: the GDPR was reformed, Europeans born in 2018 are now in primary school, and the people below joined our digital & enforcement teams! Yet, this case is still pending⏱️
A lot can happen in 7 years: the GDPR was reformed, Europeans born in 2018 are now in primary school, and the people below joined our digital & enforcement teams! Yet, this case is still pending⏱️
November 27, 2025 at 2:08 PM
7️⃣ years ago, 7 of our members filed complaints against Google over its tracking of users’ locations.
A lot can happen in 7 years: the GDPR was reformed, Europeans born in 2018 are now in primary school, and the people below joined our digital & enforcement teams! Yet, this case is still pending⏱️
A lot can happen in 7 years: the GDPR was reformed, Europeans born in 2018 are now in primary school, and the people below joined our digital & enforcement teams! Yet, this case is still pending⏱️
Consumers expect the future #digitaleuro 💶 to be above all: secure and reliable, easy to use, and with no/low fees.
BEUC's Mireia Llambrich Anto presenting the results of our consumer survey at @ecb.europa.eu webinar.
Dive into the full results 👉 www.beuc.eu/reports/free...
BEUC's Mireia Llambrich Anto presenting the results of our consumer survey at @ecb.europa.eu webinar.
Dive into the full results 👉 www.beuc.eu/reports/free...
November 27, 2025 at 10:07 AM
Consumers expect the future #digitaleuro 💶 to be above all: secure and reliable, easy to use, and with no/low fees.
BEUC's Mireia Llambrich Anto presenting the results of our consumer survey at @ecb.europa.eu webinar.
Dive into the full results 👉 www.beuc.eu/reports/free...
BEUC's Mireia Llambrich Anto presenting the results of our consumer survey at @ecb.europa.eu webinar.
Dive into the full results 👉 www.beuc.eu/reports/free...
With 12 million parcels arriving every single day, customs authorities are at the frontline of ensuring these goods comply with EU law, but today they struggle to meet this objective. The EU Customs reform should better equip customs authorities and ensure that traders worldwide respect EU rules.
November 24, 2025 at 1:07 PM
With 12 million parcels arriving every single day, customs authorities are at the frontline of ensuring these goods comply with EU law, but today they struggle to meet this objective. The EU Customs reform should better equip customs authorities and ensure that traders worldwide respect EU rules.
Policy work and communications go hand in hand! Communication experts from consumer groups all over Europe gathered this week in Brussels to catch-up on recent and upcoming campaigns, and exchange best practices. Thank you all for joining us in Brussels!
November 21, 2025 at 10:18 AM
Policy work and communications go hand in hand! Communication experts from consumer groups all over Europe gathered this week in Brussels to catch-up on recent and upcoming campaigns, and exchange best practices. Thank you all for joining us in Brussels!
More than half of investors wrongly believe that products comply with strict laws (/ends)
October 30, 2025 at 1:51 PM
More than half of investors wrongly believe that products comply with strict laws (/ends)
🛡️ 76% want strong rules on what can be classed as sustainable.
October 30, 2025 at 1:51 PM
🛡️ 76% want strong rules on what can be classed as sustainable.
More than 1/3 cite misleading green claims as a reason not to invest in sustainable finance products ♻️
October 30, 2025 at 1:51 PM
More than 1/3 cite misleading green claims as a reason not to invest in sustainable finance products ♻️
Consumer interest for sustainable finance is certainly strong: more than 1/4 have already invested sustainably and 41% would consider doing so.
October 30, 2025 at 1:51 PM
Consumer interest for sustainable finance is certainly strong: more than 1/4 have already invested sustainably and 41% would consider doing so.
We published our new survey on consumer attitudes to sustainable finance today: www.beuc.eu/press-releas...
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
October 30, 2025 at 1:51 PM
We published our new survey on consumer attitudes to sustainable finance today: www.beuc.eu/press-releas...
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
Is sustainable finance too green to be true? 🤔
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
October 30, 2025 at 9:49 AM
Is sustainable finance too green to be true? 🤔
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
October 30, 2025 at 9:07 AM
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
🤖 As AI-driven decisions grow, people deserve more transparency. Our Stefano Rossetti argued last week for a right to know and explainability in #AISystems to keep the right to complain effective. 🤝 That is why clear rules are needed on how #AIAct and #GDPR work together to protect consumers.
October 22, 2025 at 12:39 PM
🤖 As AI-driven decisions grow, people deserve more transparency. Our Stefano Rossetti argued last week for a right to know and explainability in #AISystems to keep the right to complain effective. 🤝 That is why clear rules are needed on how #AIAct and #GDPR work together to protect consumers.
Concretely, that means:
🛒changing how products are marketed, priced, placed and made available.
🌱a CAP that rewards sustainable practices, diversification and safe innovation.
📣It's time for the EU to make the healthy and sustainable choice the easy one for consumers
🛒changing how products are marketed, priced, placed and made available.
🌱a CAP that rewards sustainable practices, diversification and safe innovation.
📣It's time for the EU to make the healthy and sustainable choice the easy one for consumers
October 22, 2025 at 9:36 AM
Concretely, that means:
🛒changing how products are marketed, priced, placed and made available.
🌱a CAP that rewards sustainable practices, diversification and safe innovation.
📣It's time for the EU to make the healthy and sustainable choice the easy one for consumers
🛒changing how products are marketed, priced, placed and made available.
🌱a CAP that rewards sustainable practices, diversification and safe innovation.
📣It's time for the EU to make the healthy and sustainable choice the easy one for consumers
Yesterday, BEUC's Director General @arcapde.bsky.social spoke at the Plant Food Summit 2025. Here are some main takeaways 👇
👪2/3 of European consumers want to eat healthier and more sustainably
👪2/3 of European consumers want to eat healthier and more sustainably
October 22, 2025 at 9:36 AM
Yesterday, BEUC's Director General @arcapde.bsky.social spoke at the Plant Food Summit 2025. Here are some main takeaways 👇
👪2/3 of European consumers want to eat healthier and more sustainably
👪2/3 of European consumers want to eat healthier and more sustainably
Apple's hearing today at the EU's #GeneralCourt illustrates how Apple is trying every trick in the book to evade compliance with the #DigitalMarketsAct. BEUC supports Apple's designation as a gatekeeper and urges the company to comply fully rather than delay and obstruct at every opportunity.
October 21, 2025 at 1:59 PM
Apple's hearing today at the EU's #GeneralCourt illustrates how Apple is trying every trick in the book to evade compliance with the #DigitalMarketsAct. BEUC supports Apple's designation as a gatekeeper and urges the company to comply fully rather than delay and obstruct at every opportunity.
Customs officers in Liege Airport are facing a tsunami of small parcels from e-commerce. Unfortunately, customs are not yet properly equipped to check the compliance of all these products. Ultimately, this means potential unsafe products are entering consumers' households. ⤵️
October 16, 2025 at 7:39 AM
Customs officers in Liege Airport are facing a tsunami of small parcels from e-commerce. Unfortunately, customs are not yet properly equipped to check the compliance of all these products. Ultimately, this means potential unsafe products are entering consumers' households. ⤵️