Saji Madapat just dropped some hard truths about the AI race, and they're not what you want to hear.
While America chases viral AI apps and quarterly earnings, China is playing a completely different game. One focused on:
🎧 Watch and Listen now: chrishood.com/podcast/the-...
#AI #Race
While America chases viral AI apps and quarterly earnings, China is playing a completely different game. One focused on:
🎧 Watch and Listen now: chrishood.com/podcast/the-...
#AI #Race
The AI Divide with Saji Madapat » Chris Hood
In this eye-opening episode of The Chris Hood Show, technology strategist Saji Madapat delivers a sobering reality check about America's approach to AI.
chrishood.com
November 7, 2025 at 4:06 AM
Saji Madapat just dropped some hard truths about the AI race, and they're not what you want to hear.
While America chases viral AI apps and quarterly earnings, China is playing a completely different game. One focused on:
🎧 Watch and Listen now: chrishood.com/podcast/the-...
#AI #Race
While America chases viral AI apps and quarterly earnings, China is playing a completely different game. One focused on:
🎧 Watch and Listen now: chrishood.com/podcast/the-...
#AI #Race
Quick favor! 🙏 I'm honored to be on the list once again for Global Gurus Top 30 in Customer Experience and would love your support!
Takes 30 seconds: Click Link → Find my name (Chris Hood) → Enter your info → Select "Inspirational" → Hit Vote!
🔗 globalgurus.org/vote/custome...
Thank you!
Takes 30 seconds: Click Link → Find my name (Chris Hood) → Enter your info → Select "Inspirational" → Hit Vote!
🔗 globalgurus.org/vote/custome...
Thank you!
Vote for the Best Customer Experience Speakers Trainers and Thought Leaders - Global Gurus
The Worlds Best Customer Experience Speakers Trainers In the Customer Experience category, vote for those Customer Experience speakers and trainers who have made a profound impact on you, your team…
globalgurus.org
November 1, 2025 at 3:24 PM
Quick favor! 🙏 I'm honored to be on the list once again for Global Gurus Top 30 in Customer Experience and would love your support!
Takes 30 seconds: Click Link → Find my name (Chris Hood) → Enter your info → Select "Inspirational" → Hit Vote!
🔗 globalgurus.org/vote/custome...
Thank you!
Takes 30 seconds: Click Link → Find my name (Chris Hood) → Enter your info → Select "Inspirational" → Hit Vote!
🔗 globalgurus.org/vote/custome...
Thank you!
What happens when someone trained to navigate human trauma, ethics, and healing turns their attention to artificial intelligence?
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
October 29, 2025 at 2:19 AM
What happens when someone trained to navigate human trauma, ethics, and healing turns their attention to artificial intelligence?
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
Which companies have you seen become zombaified? Common sense has been lost at most organizations. Due diligence no longer applies.
#AI #zombaified
#AI #zombaified
October 28, 2025 at 1:03 AM
Which companies have you seen become zombaified? Common sense has been lost at most organizations. Due diligence no longer applies.
#AI #zombaified
#AI #zombaified
I’ve started calling revenue and renewal management teams “Sales Success.”
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
October 26, 2025 at 4:12 PM
I’ve started calling revenue and renewal management teams “Sales Success.”
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
Words matter in tech! 🤖
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
October 25, 2025 at 8:55 PM
Words matter in tech! 🤖
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
The secret to explosive growth? 🚀
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
October 24, 2025 at 3:06 AM
The secret to explosive growth? 🚀
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
CS leaders: Shift your focus! 🎯
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
October 22, 2025 at 2:19 AM
CS leaders: Shift your focus! 🎯
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
AI isn’t just assisting developers, it’s becoming one.
In this episode, Roberto Capodieci shares how AI and no-code platforms are reshaping software creation.
💡 Build apps with prompts
⚙️ Automate project workflows
👥 Keep human oversight for design
🎧 Listen now: chrishood.com/podcast/ai-d...
#AI
In this episode, Roberto Capodieci shares how AI and no-code platforms are reshaping software creation.
💡 Build apps with prompts
⚙️ Automate project workflows
👥 Keep human oversight for design
🎧 Listen now: chrishood.com/podcast/ai-d...
#AI
AI-Driven Coding with Roberto Capodieci » Chris Hood
Discover how AI-Driven Coding tools are revolutionizing software development, from simple apps to automated project management, on ep. 43 of The Chris Hood Show
chrishood.com
October 21, 2025 at 3:32 PM
AI isn’t just assisting developers, it’s becoming one.
In this episode, Roberto Capodieci shares how AI and no-code platforms are reshaping software creation.
💡 Build apps with prompts
⚙️ Automate project workflows
👥 Keep human oversight for design
🎧 Listen now: chrishood.com/podcast/ai-d...
#AI
In this episode, Roberto Capodieci shares how AI and no-code platforms are reshaping software creation.
💡 Build apps with prompts
⚙️ Automate project workflows
👥 Keep human oversight for design
🎧 Listen now: chrishood.com/podcast/ai-d...
#AI
Most leaders think they have to choose: AI for speed or humans for quality.
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
October 21, 2025 at 1:03 AM
Most leaders think they have to choose: AI for speed or humans for quality.
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
Your AI Strategy Is About to Fall Into the Uncanny Valley.
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
October 19, 2025 at 4:12 PM
Your AI Strategy Is About to Fall Into the Uncanny Valley.
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
October 18, 2025 at 8:55 PM
Most CS teams have access to customer health scores, usage analytics, support tickets, and engagement metrics. Yet they still struggle to know what to do next.
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
October 17, 2025 at 3:06 AM
Most CS teams have access to customer health scores, usage analytics, support tickets, and engagement metrics. Yet they still struggle to know what to do next.
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
Some people compare AI Agents to Agentic AI as 🍎 to 🍎
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
October 15, 2025 at 2:19 AM
Some people compare AI Agents to Agentic AI as 🍎 to 🍎
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
"There is too much Star Trek, not enough Columbo." This might be the most important insight I've shared about why AI initiatives fail.
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
October 14, 2025 at 1:03 AM
"There is too much Star Trek, not enough Columbo." This might be the most important insight I've shared about why AI initiatives fail.
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
"Genuine empathy isn't just about what is said. It's about a profound, nuanced understanding of shared life experiences."
Pick up your copy: infailible.com
Pick up your copy: infailible.com
October 12, 2025 at 4:12 PM
"Genuine empathy isn't just about what is said. It's about a profound, nuanced understanding of shared life experiences."
Pick up your copy: infailible.com
Pick up your copy: infailible.com
"CX thrives when EQ+CQ+IQ unite, and AI amplifies their power beyond human limits."
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
October 11, 2025 at 8:55 PM
"CX thrives when EQ+CQ+IQ unite, and AI amplifies their power beyond human limits."
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
84% of consumers buy from brands they feel emotionally connected to.
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
October 10, 2025 at 3:06 AM
84% of consumers buy from brands they feel emotionally connected to.
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
Customer-centric AI isn't about what AI can do. It's about what your customers need AI to do.
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
October 8, 2025 at 2:19 AM
Customer-centric AI isn't about what AI can do. It's about what your customers need AI to do.
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
Is Your Customer Success Team Ready for AI?
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
October 7, 2025 at 1:03 AM
Is Your Customer Success Team Ready for AI?
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
Most AI projects fail because they chase efficiency instead of customer value. Your customers don’t care how many workflows you automated. They care about outcomes.
The AI-Powered Customer Success framework flips the script.
Download today!
The AI-Powered Customer Success framework flips the script.
Download today!
AI-Powered Customer Success » Chris Hood
AI-Powered Customer Success. https://chrishood.com/wp-content/uploads/AI-CS-Intro.mp4 Start Here See how AI transforms reactive CS into predictive growth. Discover the complete 10-step framework for…
chrishood.com
October 5, 2025 at 4:12 PM
Most AI projects fail because they chase efficiency instead of customer value. Your customers don’t care how many workflows you automated. They care about outcomes.
The AI-Powered Customer Success framework flips the script.
Download today!
The AI-Powered Customer Success framework flips the script.
Download today!
The customer success playbook is changing. Reactive support and gut-instinct retention aren’t enough to drive growth anymore.
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
October 4, 2025 at 8:55 PM
The customer success playbook is changing. Reactive support and gut-instinct retention aren’t enough to drive growth anymore.
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
A hard truth: if you’re chasing AI First, you’ve already drifted from Customer First.
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
September 30, 2025 at 7:53 PM
A hard truth: if you’re chasing AI First, you’ve already drifted from Customer First.
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
Browsing and SEO are being dismantled.
Google announced Chrome will have AI embedded.
At the same time, Google quietly changed how search results are delivered, disabling the n=100 SERP parameter that SEO tools relied on.
Is this progress?
blog.google/products/chr...
Google announced Chrome will have AI embedded.
At the same time, Google quietly changed how search results are delivered, disabling the n=100 SERP parameter that SEO tools relied on.
Is this progress?
blog.google/products/chr...
Go behind the browser with Chrome’s new AI features
Google Chrome is getting upgraded with the latest AI to make it safer, smarter and more useful
blog.google
September 30, 2025 at 1:03 AM
Browsing and SEO are being dismantled.
Google announced Chrome will have AI embedded.
At the same time, Google quietly changed how search results are delivered, disabling the n=100 SERP parameter that SEO tools relied on.
Is this progress?
blog.google/products/chr...
Google announced Chrome will have AI embedded.
At the same time, Google quietly changed how search results are delivered, disabling the n=100 SERP parameter that SEO tools relied on.
Is this progress?
blog.google/products/chr...
🚨 Stop ignoring 63% of your churn triggers just because you think they're "untrackable."
Most companies only analyze internal churn factors such as product issues, support problems, onboarding gaps. Here's how #AI can help.
chrishood.com/the-ultimate...
#ChurnPrevention
Most companies only analyze internal churn factors such as product issues, support problems, onboarding gaps. Here's how #AI can help.
chrishood.com/the-ultimate...
#ChurnPrevention
The Ultimate List of 77 Churn Triggers that AI Unleashes
Discover 63 churn triggers most companies miss because they can't track external factors. AI now makes monitoring these possible for better retention.
chrishood.com
September 27, 2025 at 8:55 PM
🚨 Stop ignoring 63% of your churn triggers just because you think they're "untrackable."
Most companies only analyze internal churn factors such as product issues, support problems, onboarding gaps. Here's how #AI can help.
chrishood.com/the-ultimate...
#ChurnPrevention
Most companies only analyze internal churn factors such as product issues, support problems, onboarding gaps. Here's how #AI can help.
chrishood.com/the-ultimate...
#ChurnPrevention