What happens when someone trained to navigate human trauma, ethics, and healing turns their attention to artificial intelligence?
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
October 29, 2025 at 2:19 AM
What happens when someone trained to navigate human trauma, ethics, and healing turns their attention to artificial intelligence?
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
Episode 44 of The Chris Hood Show
Listen or Watch here: chrishood.com/podcast/ethi...
Which companies have you seen become zombaified? Common sense has been lost at most organizations. Due diligence no longer applies.
#AI #zombaified
#AI #zombaified
October 28, 2025 at 1:03 AM
Which companies have you seen become zombaified? Common sense has been lost at most organizations. Due diligence no longer applies.
#AI #zombaified
#AI #zombaified
I’ve started calling revenue and renewal management teams “Sales Success.”
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
October 26, 2025 at 4:12 PM
I’ve started calling revenue and renewal management teams “Sales Success.”
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
Customer Success isn’t a quota-carrying role, it’s a growth-enabling one.
Sales Success drives your revenue.
Customer Success drives theirs.
#CustomerSuccess #SalesSuccess #CustomerTransformation #BusinessGrowth
Words matter in tech! 🤖
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
October 25, 2025 at 8:55 PM
Words matter in tech! 🤖
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
When we integrate AI agents into our workflows, let's call it what it is: an AI agent workflow.
Precision in language leads to clarity in implementation.
#AI #AgentWorkflow #TechTerminology #TechLeadership
The secret to explosive growth? 🚀
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
October 24, 2025 at 3:06 AM
The secret to explosive growth? 🚀
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
Turn your customers into co-pilots of their own success journey.
When they're invested in the expansion, everyone wins bigger.
#CustomerSuccess #Partnership #Growth #CustomerExpansion #ClientSuccess
CS leaders: Shift your focus! 🎯
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
October 22, 2025 at 2:19 AM
CS leaders: Shift your focus! 🎯
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
Stop looking in the rearview mirror asking 'how are we doing?'
Start looking ahead asking 'where are we going?'
Direction beats reflection every time.
#CustomerSuccess #Leadership #Strategy #CSM #ForwardThinking
Most leaders think they have to choose: AI for speed or humans for quality.
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
October 21, 2025 at 1:03 AM
Most leaders think they have to choose: AI for speed or humans for quality.
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
The companies winning in customer experience aren't choosing between AI and human engagement, they're finding the balance point where both work together.
Read Infailible - infailible.com
Your AI Strategy Is About to Fall Into the Uncanny Valley.
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
October 19, 2025 at 4:12 PM
Your AI Strategy Is About to Fall Into the Uncanny Valley.
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.
Read the book: Infailible.com
#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy
October 18, 2025 at 8:55 PM
Most CS teams have access to customer health scores, usage analytics, support tickets, and engagement metrics. Yet they still struggle to know what to do next.
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
October 17, 2025 at 3:06 AM
Most CS teams have access to customer health scores, usage analytics, support tickets, and engagement metrics. Yet they still struggle to know what to do next.
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
The problem is lack of intelligent action. Otherwise known as Agentic AI.
CSM → Intelligent Action → Result
chrishood.com/ai-powered-c...
Some people compare AI Agents to Agentic AI as 🍎 to 🍎
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
October 15, 2025 at 2:19 AM
Some people compare AI Agents to Agentic AI as 🍎 to 🍎
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
Some people believe it’s more like 🍎 to 🥧
Others explain it more as 🍎 to 🍊
The reality is more like 🍎 to 🔪
Not synonymous, not related, but meaningful when you need it.
Need help figuring it out. Reach out to schedule a workshop.
"There is too much Star Trek, not enough Columbo." This might be the most important insight I've shared about why AI initiatives fail.
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
October 14, 2025 at 1:03 AM
"There is too much Star Trek, not enough Columbo." This might be the most important insight I've shared about why AI initiatives fail.
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
infailible.com
#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX
"Genuine empathy isn't just about what is said. It's about a profound, nuanced understanding of shared life experiences."
Pick up your copy: infailible.com
Pick up your copy: infailible.com
October 12, 2025 at 4:12 PM
"Genuine empathy isn't just about what is said. It's about a profound, nuanced understanding of shared life experiences."
Pick up your copy: infailible.com
Pick up your copy: infailible.com
"CX thrives when EQ+CQ+IQ unite, and AI amplifies their power beyond human limits."
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
October 11, 2025 at 8:55 PM
"CX thrives when EQ+CQ+IQ unite, and AI amplifies their power beyond human limits."
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
Emotional Intelligence + Cultural Intelligence + Intelligence Quotient = Customer Experience.
AI doesn't replace any of these. It amplifies all of them.
See how this works in Infailible. infailible.com
84% of consumers buy from brands they feel emotionally connected to.
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
October 10, 2025 at 3:06 AM
84% of consumers buy from brands they feel emotionally connected to.
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
AI can analyze emotions, predict behaviors, and personalize experiences at scale. But can it create genuine connection?
If you haven't read Infailible yet, pick up a copy at infailible.com
#infailible
Customer-centric AI isn't about what AI can do. It's about what your customers need AI to do.
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
October 8, 2025 at 2:19 AM
Customer-centric AI isn't about what AI can do. It's about what your customers need AI to do.
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
I've seen too many companies fall in love with AI capabilities while forgetting customer outcomes.
Pick up my new framework "AI-Powered Customer Success."
chrishood.com/ai-powered-c...
Is Your Customer Success Team Ready for AI?
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
October 7, 2025 at 1:03 AM
Is Your Customer Success Team Ready for AI?
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
The next era of Customer Success isn’t about automation. It’s about value and outcomes.
AI-Powered Customer Success is your guide to transforming CS into a strategic growth engine.
chrishood.com/ai-powered-c...
#CS #AI #Agents #AIPoweredCS
The customer success playbook is changing. Reactive support and gut-instinct retention aren’t enough to drive growth anymore.
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
October 4, 2025 at 8:55 PM
The customer success playbook is changing. Reactive support and gut-instinct retention aren’t enough to drive growth anymore.
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
The next era is powered by AI that amplifies human relationships.
📘 Get your copy here: chrishood.com/ai-powered-c...
#AICS #CustomerFirst #Strategy #StartingPoint
A hard truth: if you’re chasing AI First, you’ve already drifted from Customer First.
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
September 30, 2025 at 7:53 PM
A hard truth: if you’re chasing AI First, you’ve already drifted from Customer First.
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
Customer First doesn’t mean ignoring AI. It means giving it purpose. It means designing technology that solves real human problems, not building tools just because we can.
#AI #CustomerFIrst #CX #AIStrategy
🍌 Agent Workflows. The newest buzzword. Funny. It both proves agents aren't autonomous and explains that most projects out there aren't actually agents.
It's either an Agent or a Workflow, and 99% of them are workflows.
Here are some more buzzwords.
Improve Script
Silent Thunder
Empty Crowd
It's either an Agent or a Workflow, and 99% of them are workflows.
Here are some more buzzwords.
Improve Script
Silent Thunder
Empty Crowd
September 24, 2025 at 12:28 AM
🍌 Agent Workflows. The newest buzzword. Funny. It both proves agents aren't autonomous and explains that most projects out there aren't actually agents.
It's either an Agent or a Workflow, and 99% of them are workflows.
Here are some more buzzwords.
Improve Script
Silent Thunder
Empty Crowd
It's either an Agent or a Workflow, and 99% of them are workflows.
Here are some more buzzwords.
Improve Script
Silent Thunder
Empty Crowd
I just finished reviewing a client's Q3 AI implementation roadmap. Their biggest breakthrough? Shifting from "what can AI do for us" to "what do our customers actually struggle with."
✅ Start with customer problems, not AI solutions
#CustomerCentricAI #AIStrategy #CustomerFirst
✅ Start with customer problems, not AI solutions
#CustomerCentricAI #AIStrategy #CustomerFirst
September 23, 2025 at 1:03 AM
I just finished reviewing a client's Q3 AI implementation roadmap. Their biggest breakthrough? Shifting from "what can AI do for us" to "what do our customers actually struggle with."
✅ Start with customer problems, not AI solutions
#CustomerCentricAI #AIStrategy #CustomerFirst
✅ Start with customer problems, not AI solutions
#CustomerCentricAI #AIStrategy #CustomerFirst
I continue to receive messages asking to explain agentic AI. Here's another quick visual to help distinguish the differences.
AI Agents focus on cognitive → planning, reasoning, memory, and decision-making
Agentic AI emphasizes actions → tool use, execution, collaboration, and tasks
#AI #Agentic
AI Agents focus on cognitive → planning, reasoning, memory, and decision-making
Agentic AI emphasizes actions → tool use, execution, collaboration, and tasks
#AI #Agentic
September 21, 2025 at 4:12 PM
Social media is starting to feel fake.
Sam Altman points out what many of us already sense: bots, repetitive AI-styled posts, and platform incentives are making it harder to tell authentic voices from automated noise.
I wrote about this problem a few times. Follow me for more!
#AI #SocialMedia
Sam Altman points out what many of us already sense: bots, repetitive AI-styled posts, and platform incentives are making it harder to tell authentic voices from automated noise.
I wrote about this problem a few times. Follow me for more!
#AI #SocialMedia
September 20, 2025 at 8:55 PM
Social media is starting to feel fake.
Sam Altman points out what many of us already sense: bots, repetitive AI-styled posts, and platform incentives are making it harder to tell authentic voices from automated noise.
I wrote about this problem a few times. Follow me for more!
#AI #SocialMedia
Sam Altman points out what many of us already sense: bots, repetitive AI-styled posts, and platform incentives are making it harder to tell authentic voices from automated noise.
I wrote about this problem a few times. Follow me for more!
#AI #SocialMedia
It's wild. Everything is an 'Agent' now. Workflows, macros, automations, webhooks, even your toaster are being sold as AI Agents.
Equally amusing is that if any AI layer touches it, people call it 'Agentic.'
Want to cut through the hype and misinformation?
Follow me.
#AI #Agents #AgenticAI
Equally amusing is that if any AI layer touches it, people call it 'Agentic.'
Want to cut through the hype and misinformation?
Follow me.
#AI #Agents #AgenticAI
September 19, 2025 at 3:06 AM
It's wild. Everything is an 'Agent' now. Workflows, macros, automations, webhooks, even your toaster are being sold as AI Agents.
Equally amusing is that if any AI layer touches it, people call it 'Agentic.'
Want to cut through the hype and misinformation?
Follow me.
#AI #Agents #AgenticAI
Equally amusing is that if any AI layer touches it, people call it 'Agentic.'
Want to cut through the hype and misinformation?
Follow me.
#AI #Agents #AgenticAI
I’m sitting here quietly, thinking about Robert Redford, a giant of the silver screen, a filmmaker, activist, and a North Star for so many storytellers. He passed away today at his beloved home in Utah, aged 89. He will be missed.
September 16, 2025 at 10:35 PM
I’m sitting here quietly, thinking about Robert Redford, a giant of the silver screen, a filmmaker, activist, and a North Star for so many storytellers. He passed away today at his beloved home in Utah, aged 89. He will be missed.