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citizensadvice.bsky.social
Citizens Advice
@citizensadvice.bsky.social
2.5K followers 210 following 200 posts
We are Citizens Advice - the people's champion.

If you need advice, visit our website: citizensadvice.org.uk
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Citizens Advice @citizensadvice.bsky.social · Sep 9
“I love working behind the scenes to make the magic happen”

We think our people are pretty special.
People like Leanne from Citizens Advice Liverpool.

Leanne is a people’s champion.

Read Leanne’s story ⤵️
https://wearecitizensadvice.org.uk/leanne-champions-giving-everyone-a-voice-b5fdc8d7b27c
Image of Leanne from Citizens Advice Liverpool in a white frame. Text underneath the image reads: 'Leanne champions giving everyone a voice'. The Citizens Advice logo sits in the bottom left hand corner with the text 'We are Citizens Advice. The people's champion'
citizensadvice.bsky.social
Are you expecting a delivery? If you get a text asking for payment to release or redirect a parcel, it’s likely a scam.

Don’t be rushed – always check directly with the delivery company via their official website.

#BlackFriday
UK Government anti-fraud campaign poster featuring a person looking anxiously at a laptop screen displaying a warning message about a pending delivery and the text 'STOP! Is this a real delivery? THINK FRAUD.'
November 27, 2025 at 10:39 AM
citizensadvice.bsky.social
⚠️ Scam warning!

If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything.

Find out more ⤵️
https://bit.ly/2X31puV
An individual looking concerned while reading a text message, with a warning about Winter Fuel Payment scams displayed in the background. "If you receive any text messages about Winter Fuel Payments, it's a scam"
November 26, 2025 at 3:13 PM
citizensadvice.bsky.social
"Scrapping the two-child limit and addressing high energy bills will prevent hundreds of thousands of children from growing up in poverty and help households across the country keep the lights on."

Our CEO responds to today's Autumn Budget ⤵️
https://bit.ly/4pDEOzb
Text reads: "These commitments mark a vital turning point. We hope the Government continues in this direction, as there's still more to do to ensure every household can live a life free from poverty."
November 26, 2025 at 3:02 PM
citizensadvice.bsky.social
Not sure if your home, or a home you’re thinking of moving into, is on a heat network?

Our website can help ⤵️
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/
November 25, 2025 at 2:57 PM
citizensadvice.bsky.social
If you get contribution-based Employment and Support Allowance (ESA), you may be able to add income-related ESA if you're eligible.

You must ask for this before 1 December by phone or in writing to the DWP.

Find out more ⤵️
bit.ly/4rpxKb6
Check if you can claim ESA
Check what Employment and Support Allowance (ESA) is and if you can claim it.
bit.ly
November 25, 2025 at 11:32 AM
citizensadvice.bsky.social
With Black Friday coming up, be alert to scams when shopping online.

Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️

Our advice can help if something's gone wrong with a purchase ⤵️
bit.ly/4irFNjC
Person sitting on a couch, looking disappointedly at a shoe while holding a smartphone, with text 'Expectation vs Reality - Check reviews before trusting pictures on online shops.'
November 24, 2025 at 3:47 PM
citizensadvice.bsky.social
Resigning might feel like a good option if you’re struggling at work. However, it’s a big step and it’s important to think about your options first.

➡️ If you or your partner get any benefits, check if stopping work will affect them.

Find out more ⤵️
https://bit.ly/43GTx3L
Overhead view of individuals working at desks with computers in a busy office environment, overlaid with a magenta banner that reads "Resigning from work."
November 23, 2025 at 5:05 PM
citizensadvice.bsky.social
Buy Now Pay Later can be a useful way of spreading the cost of large purchases, but failure to make payments will impact your credit score, and you could be referred to debt collectors 💸

🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!
Graphic highlighting that using payment services like Klarna and Clearpay are credit products that can impact your credit score, depicted with images of generic credit cards on a blue background.
November 22, 2025 at 3:59 PM
citizensadvice.bsky.social
Are you facing problems with damp in your home?

It’s your landlord’s responsibility to find out what’s causing the damp.

Here’s what you need to know ⤵️
bit.ly/3K7gjeo
Graphic with text "Do you have damp in your rented home?" set against a background showing signs of dampness on a wall.
November 21, 2025 at 12:31 PM
citizensadvice.bsky.social
Our annual #ParcelLeagueTable is here! 📦

We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust.

So, who came out on top? ⤵️
Image shows 3 podiums showing the top performing parcel companies. They show Royal Mail came out on top, followed by Amazon Logistics in second place, and Evri and DPD in joint third place.
November 19, 2025 at 8:14 AM
citizensadvice.bsky.social
What 3 words would Julian use to describe Citizens Advice?

💙 Modern
💙 Trusted
💙 Supportive

#WeAreCitizensAdvice
Image of Julian. Text reads: 'Modern, trusted, supportive. The Citizens Advice logo sits in the bottom left hand corner with the text 'We are Citizens Advice. The people's champion'.
November 18, 2025 at 4:58 PM
citizensadvice.bsky.social
💡 Ofgem estimates £240 million is sitting in closed energy accounts.

Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.

More ➡️ bit.ly/47RMNB8
Graphic with text that reads: 'Have you moved home in the last 5 years? Check if you are due money from old closed energy accounts.' Features a light bulb and flame icon on a blue background.
November 17, 2025 at 8:49 AM
citizensadvice.bsky.social
⚠️ Watch out for Winter Fuel Payment scams!

If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.

Report suspicious texts by forwarding them to 7726 for free 🤳
A person holding a cup and smiling while looking out a window, with a warning message about a scam regarding Winter Fuel Payments, stating payments are made automatically and no action is required.
November 16, 2025 at 5:03 PM
citizensadvice.bsky.social
It’s our favourite time of the year! It’s Citizens Advice Awards time.

Every year, we celebrate the incredible work that happens every day across our service.

Here are this year’s winners… 🥁
a man playing a drum with a duck on top of it and the words drum roll please below it
ALT: a man playing a drum with a duck on top of it and the words drum roll please below it
media.tenor.com
November 13, 2025 at 8:34 PM
citizensadvice.bsky.social
⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher.

The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
Adult holding a baby at a kitchen table, looking at documents with a concerned expression. Text overhead reads 'Worried about being able to top up your prepayment meter?'
November 13, 2025 at 4:14 PM
citizensadvice.bsky.social
“It’s a role that keeps me on my toes and means no two days are ever the same”

Our service is full of amazing people who work to make sure as many people as possible can get advice.

People like Julian.

Julian is a people’s champion.

Read more ⤵️
https://bit.ly/3LwhLrj

#WeAreCitizensAdvice
Image of Julian from Citizens Advice SORT in a white frame. Text underneath reads: 'Julian champions tackling injustice.' The Citizens Advice logo sits underneath with the text: We are Citizens Advice, the people's champion.
November 12, 2025 at 11:42 AM
citizensadvice.bsky.social
In 2024-25 we helped:

➡️ 1.79 million people over phone
➡️ 627,000 people face-to-face
➡️ 691,000 people by email

Read more about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
An infographic showing assistance data for 2024-25, detailing that 1.79 million people were helped over the phone, 627,000 people were assisted face-to-face, and 691,000 people received help via email.
November 12, 2025 at 9:05 AM
citizensadvice.bsky.social
The government have announced changes to Universal Credit that will affect everyone from April 2026.

The amount of Universal Credit you get will change. Read more on our website ⤵️
https://bit.ly/4ou7VVh
Image shows a blue speech bubble with text that reads, 'How is Universal Credit changing in 2026?'
November 10, 2025 at 4:06 PM
citizensadvice.bsky.social
Do you live on a heat network? 🔥

If you’re having trouble with your heat network supplier, our consumer service can help 🤝

Contact a specialist adviser ⤵️
bit.ly/4oU6JdG
An adult using a laptop at a dining table while holding a baby, with breakfast items in front. Text overlay: 'Having trouble with your heat network supplier? Our specialist advisers can help.'
November 9, 2025 at 2:03 PM
citizensadvice.bsky.social
Using your heating controls properly can help you stay warm and save money 🔥✨

Set a timer so your home’s cozy when you need it (like in the morning!) and not wasting heat when you’re out.

Not sure how to use your boiler or heating controls? Try searching for the manual or a how-to video online!
Collage titled 'A Winter's Tale' featuring four images: legs dangling off a bed with blue slippers, a snow-covered hand turning on a shower, a dog wearing a pink shower cap, and a snowman in a wintry landscape.
November 8, 2025 at 8:08 PM
citizensadvice.bsky.social
The FCA has warned that some financial influencers break rules on financial promotions, giving regulated advice that isn't authorised.

Before acting on anything you see on social media, double check the information is complete, correct and suitable for your situation ☑️

Read more ➡️ bit.ly/4nJ6wJl
Image of a person holding a smartphone surrounded by social media icons, with a pop-up reminder advising caution when acting on online financial advice.
November 7, 2025 at 3:46 PM
citizensadvice.bsky.social
Do you want to give something back to your community and support vulnerable people in your area?

We’re looking for new trustees across England and Wales. Find out more ⤵️
https://www.citizensadvice.org.uk/forms/volunteering/opportunities/
Image shows 2 women sat together at a table with a laptop and notebook in front of them, they are having a conversation. Text reads, 'Find out more about becoming a trustee'.
November 6, 2025 at 4:42 PM
citizensadvice.bsky.social
We’re so grateful to have such dedicated trustees who champion our work across England and Wales.

Thank you so much to all our amazing trustees!

#TrusteesWeek
Image shows a speech bubble with text 'We're very lucky to have such a wonderful and dedicated member on our Trustee Board'.
November 5, 2025 at 4:20 PM
citizensadvice.bsky.social
As the #AutumnBudget approaches, we're calling on the Chancellor to unfreeze Local Housing Allowance (LHA) to support people on low incomes as private rents continue to soar.

Read more in our blog ⤵️
https://t.co/xTGMQRoFsk https://t.co/ijj5LHQyVC
Text reads, 'More than 10% of private renters are in a negative budget'.
November 5, 2025 at 8:36 AM
citizensadvice.bsky.social
“I can’t believe the difference ... It’s a weight off my mind, it really is. I can’t praise the service enough.”

In 2024-25, we helped 2.71 million people find a way forward, whatever their problem.

Read about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
A graphic with a blue background featuring a large speech bubble containing a positive testimonial which reads, "I can't believe the difference... It's a weight off my mind, really is. I can't praise the service enough."
November 4, 2025 at 3:49 PM