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Emily Webber

@ewebber.bsky.social

3.6K followers 390 following 490 posts

People first, organisation consultant. Author of Building Successful Communities of Practice and creator of the Team Onion. Londoner in Merseyside. Blog at emilywebber.co.uk Biz at hellotacit.com Other websites and projects at ewebber.co.uk

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Emily Webber @ewebber.bsky.social · Nov 20

Reposting my popular post from elsewhere. It's still relevant 6 years later. I made a handy flowchart called "Should I say resources?" Please use as needed.

A flow chart titled: Should I say resources?
Do you mean people?
If yes, say people
If no
Do you mean people and things?
If yes say People and the things
If no
Do you mean things?
If yes, say the things

Emily Webber @ewebber.bsky.social · Sep 10

Can you see the details here? Apologies for the LinkedIn crossposting www.linkedin.com/posts/emilyw...

Agile on the Bench is returning to Agile Cambridge 2025, and we are looking for speakers. Agile on the Bench is a friendly, low-fi, lunchtime, outdoor meetup, with short, fun talks. This year, it… | ...

Agile on the Bench is returning to Agile Cambridge 2025, and we are looking for speakers. Agile on the Bench is a friendly, low-fi, lunchtime, outdoor meetup, with short, fun talks. This year, it wil...

www.linkedin.com

Emily Webber @ewebber.bsky.social · Sep 10

Hey are any of you folks going to agile Cambridge? I’m looking for speakers for some lunchtime sessions of agile on the bench, you’ll need to have a ticket for the conference already. More info at agilecambridge.net/programme/13...

13.30 Agile on the Bench at Agile Cambridge 2025

agilecambridge.net

Emily Webber @ewebber.bsky.social · Aug 3

Yeah I can’t see them actually living up to it. And it all comes down to culture, if the advisors don’t care about the company then this just won’t work.

Emily Webber @ewebber.bsky.social · Aug 3

It’s all fine until *anything* goes slightly wrong.

Emily Webber @ewebber.bsky.social · Aug 3

Ouch.

Emily Webber @ewebber.bsky.social · Aug 3

I’ve just been through the pain with my 75 year old neighbour who just wanted to change the name on an EE account and has been through the wringer with no internet, new equipment, multiple advisors and lots of tears. No actual customer service.

Emily Webber @ewebber.bsky.social · Aug 3

I mean calling up customer service and them taking responsibility for an issue feels like basic customer service, but they want a pat on the head for it. And to launch it as a major campaign.

Emily Webber @ewebber.bsky.social · Aug 3

Hey customers, we’re going to actually give you service and deal with issues, how revolutionary and nice are we? 😆

Emily Webber @ewebber.bsky.social · Aug 3

Did vodaphone just invent customer service? www.vodafone.co.uk/newscentre/p...

Vodafone introduces ‘Just Ask Once’ - customer service made easy

No more waiting on hold. No more transfers between agents. No more repeating yourself.

www.vodafone.co.uk

Emily Webber @ewebber.bsky.social · Jul 31

This is one of the best letters to receive. Year 1 all clear, next test in another year.

Patient: EMILY WEBBER
Your recent breast imaging showed no evidence of breast cancer.

Reposted by Emily Webber

Si Manby @cthimon.bsky.social · Jul 30

*tosses mortarboard in the air* woo! I definitely recommend anyone with an interest in Communities of Practice to sign up to @ewebber.bsky.social's course emilywebber.co.uk/ive-launched... hugely insightful and enjoyable, with a great format, and practical tools which have real world applications

A certificate of graduation for completing Emily's 'building successful communities of practice' course. Simon loves a good certificate.

Emily Webber @ewebber.bsky.social · Jul 25

This week's Posts from Awesome Folks is here! hellotacit.beehiiv.com/p/posts-from...

Posts from Awesome Folks #162

A weekly round up of blog posts I've been reading

hellotacit.beehiiv.com

Emily Webber @ewebber.bsky.social · Jul 18

This week's Posts from Awesome Folks is here! hellotacit.beehiiv.com/p/posts-from...

Posts from Awesome Folks #161

A weekly round up of blog posts I've been reading

hellotacit.beehiiv.com

Emily Webber @ewebber.bsky.social · Jul 17

New blog post: The Scaling Teams checklist
See what @jamiearnold.com and I have been cooking up.
emilywebber.co.uk/the-scaling-...

The Scaling Teams checklist

How do you know when you're ready to scale your team(s)? Jamie Arnold and I have been exploring this topic and have created a handy download to help leaders and teams answer the question.

emilywebber.co.uk

Emily Webber @ewebber.bsky.social · Jul 11

This week's Posts from Awesome Folks is here hellotacit.beehiiv.com/p/posts-from...

Posts from Awesome Folks #160

A weekly round up of blog posts I've been reading

hellotacit.beehiiv.com

Emily Webber @ewebber.bsky.social · Jul 4

This week's Posts from Awesome folks is here hellotacit.beehiiv.com/p/posts-from...

Posts from Awesome Folks #159

A weekly round up of blog posts I've been reading

hellotacit.beehiiv.com

Emily Webber @ewebber.bsky.social · Jun 30

I’d ask @jamiearnold.com

Emily Webber @ewebber.bsky.social · Jun 27

This week's Posts from Awesome Folks is here, enjoy and happy Friday hellotacit.beehiiv.com/p/posts-from...

Posts from Awesome Folks #158

A weekly round up of blog posts I've been reading

hellotacit.beehiiv.com

Emily Webber @ewebber.bsky.social · Jun 20

The lovely @ames.world has generously offered to sponsor two places on my new course, Building Successful Communities of Practice for underrepresented and marginalised groups within the digital industry.

Find out more and please share with others.

emilywebber.co.uk/sponsored-co...

Sponsored course places on Building Successful Communities of Practice for underrepresented and marginalised groups

My friend and work associate Ian Ames has generously offered to sponsor two places on my new course, Building Successful Communities of Practice for underrepresented and marginalised groups within the...

emilywebber.co.uk

Reposted by Emily Webber

Simon Morgan-Wilson @officeofwilson.com · Jun 12

Love Emily has pulled this together. Would’ve been invaluable in the days when I had roles that had a more community driving focus.

Emily Webber @ewebber.bsky.social · Jun 12

Communities of Practice go through different phases as they mature, and their needs vary throughout.

Sign up for my new self-paced course today to learn more, including practical strategies to grow, supercharge, and measure communities of practice in or across organisations. at tacit.pub/learnCoPs

What are the phases of a Community of Practice?
Potential
The community begins life as a loose networks of individuals
Forming
Members get immediate value from joining up around a shared purpose
Maturing
The community grows membership and value of interactions.
Self-sustaining
The community has enough momentum to keep itself active
Building Successful Communities of Practice An online self-paced course with Emily Webber
tacit.pub/learnCoPs

Emily Webber @ewebber.bsky.social · Jun 12

Communities of Practice go through different phases as they mature, and their needs vary throughout.

Sign up for my new self-paced course today to learn more, including practical strategies to grow, supercharge, and measure communities of practice in or across organisations. at tacit.pub/learnCoPs

What are the phases of a Community of Practice?
Potential
The community begins life as a loose networks of individuals
Forming
Members get immediate value from joining up around a shared purpose
Maturing
The community grows membership and value of interactions.
Self-sustaining
The community has enough momentum to keep itself active
Building Successful Communities of Practice An online self-paced course with Emily Webber
tacit.pub/learnCoPs

Reposted by Emily Webber

Mark Dalgarno @markdalgarno.bsky.social · Jun 10

Check out this new course from @ewebber.bsky.social on "Building Successful Communities of Practice" tacit.thinkific.com/courses/succ...

Building Successful Communities of Practice in organisations

Take this self-paced course to identify, form, grow, and supercharge communities of practice in and across organisations. Learn about the benefits for members and organisations, how to build them and ...

tacit.thinkific.com

Emily Webber @ewebber.bsky.social · Jun 8

No I think fixing it.

Emily Webber @ewebber.bsky.social · Jun 8

This just appeared, I’m crossing everything for them

M&S
Sorry you can't browse the site currently.
We're making some updates and will be back soon.

Emily Webber @ewebber.bsky.social · Jun 7

Add to this, make the decision the night before then go out in the morning before you can think yourself out of it.