@jasminebibb.bsky.social
72% of employees say empathy from leaders boosts performance. So, the message is clear: the future of leadership is human.
Leaders who listen, stay present, and lead with care build teams that want to do their best work.
Leaders who listen, stay present, and lead with care build teams that want to do their best work.
The Leadership Shift Powering The Future Of The Workplace
Leadership is changing. Openness and empathy, once considered soft skills, are now essential to effective leadership and lasting team success.
www.forbes.com
December 11, 2025 at 1:35 PM
72% of employees say empathy from leaders boosts performance. So, the message is clear: the future of leadership is human.
Leaders who listen, stay present, and lead with care build teams that want to do their best work.
Leaders who listen, stay present, and lead with care build teams that want to do their best work.
There’s a moment every working mom knows, the shift from home to work, holding love and ambition together. I feel it daily raising my little girl and growing my career.
As Women Achieve Greater Parity In Launching High-Growth Startups, One Barrier Remains Hard To Leap: Family Responsibilities
Although more women are scaling businesses, some are being forced to retrench by the challenges of juggling work and family, according to a sweeping new global report.
www.forbes.com
December 9, 2025 at 8:00 PM
There’s a moment every working mom knows, the shift from home to work, holding love and ambition together. I feel it daily raising my little girl and growing my career.
As we settle back in after Thanksgiving, I keep coming back to one thing: how grateful I am for the women I lead alongside at Roundstone and Bywater.
They’re steady, capable, and deeply committed, supporting our teams and our customers with intention every day.
They’re steady, capable, and deeply committed, supporting our teams and our customers with intention every day.
December 4, 2025 at 1:47 PM
As we settle back in after Thanksgiving, I keep coming back to one thing: how grateful I am for the women I lead alongside at Roundstone and Bywater.
They’re steady, capable, and deeply committed, supporting our teams and our customers with intention every day.
They’re steady, capable, and deeply committed, supporting our teams and our customers with intention every day.
If you want to make an impact this Saturday, start with the small businesses right outside your front door.
Small Business Saturday is a reminder that community strength comes from everyday choices. A coffee, a gift, a positive review: it all matters.
Small Business Saturday is a reminder that community strength comes from everyday choices. A coffee, a gift, a positive review: it all matters.
November 26, 2025 at 1:45 PM
If you want to make an impact this Saturday, start with the small businesses right outside your front door.
Small Business Saturday is a reminder that community strength comes from everyday choices. A coffee, a gift, a positive review: it all matters.
Small Business Saturday is a reminder that community strength comes from everyday choices. A coffee, a gift, a positive review: it all matters.
I spent years chasing “put-together.” This year, I learned the power of feeling whole instead.
Becoming Raquel’s mom shifted everything for me. I’m still ambitious, still driven, but the reason behind it changed. Success doesn’t feel like holding it all together anymore.
Becoming Raquel’s mom shifted everything for me. I’m still ambitious, still driven, but the reason behind it changed. Success doesn’t feel like holding it all together anymore.
November 24, 2025 at 1:18 PM
I spent years chasing “put-together.” This year, I learned the power of feeling whole instead.
Becoming Raquel’s mom shifted everything for me. I’m still ambitious, still driven, but the reason behind it changed. Success doesn’t feel like holding it all together anymore.
Becoming Raquel’s mom shifted everything for me. I’m still ambitious, still driven, but the reason behind it changed. Success doesn’t feel like holding it all together anymore.
We talk about ceilings, but not the thresholds women cross while still expected to lead.
I haven’t lived every transition, but I’ve heard the quiet courage. That’s leadership.
I haven’t lived every transition, but I’ve heard the quiet courage. That’s leadership.
New Research on How Women in Leadership Navigated Menopause
Women who aspire to senior leadership roles face a number of systemic, gendered barriers. But a new study found that dealing with the symptoms of menopause doesn’t have to be one of them. Researchers studied 64 middle-aged peri- and postmenopausal women who held senior leadership positions to see if there were any throughlines in the way they navigated changes associated with menopause. The resear
hbr.org
November 18, 2025 at 1:06 PM
We talk about ceilings, but not the thresholds women cross while still expected to lead.
I haven’t lived every transition, but I’ve heard the quiet courage. That’s leadership.
I haven’t lived every transition, but I’ve heard the quiet courage. That’s leadership.
Ever feel like your customer presentations sound great… but don’t stick?
Customer Success isn’t about showing slides; it’s about helping customers make sense of what the data means for them.
Customer Success isn’t about showing slides; it’s about helping customers make sense of what the data means for them.
November 6, 2025 at 1:20 PM
Ever feel like your customer presentations sound great… but don’t stick?
Customer Success isn’t about showing slides; it’s about helping customers make sense of what the data means for them.
Customer Success isn’t about showing slides; it’s about helping customers make sense of what the data means for them.
What if Customer Success isn’t a support function, but a growth strategy?
At Roundstone, I’ve seen how structure, consistency, and empathy turn client relationships into long-term partnerships. When you invest in Customer Success like it’s mission-critical, it delivers like it is.
At Roundstone, I’ve seen how structure, consistency, and empathy turn client relationships into long-term partnerships. When you invest in Customer Success like it’s mission-critical, it delivers like it is.
'The Customer Success Talent Playbook' Is Here to Level Up Teams
Companies underutilize Customer Success. "The Customer Success Talent Playbook" notes its growth from a support function to a growth engine.
www.inc.com
November 3, 2025 at 1:22 PM
What if Customer Success isn’t a support function, but a growth strategy?
At Roundstone, I’ve seen how structure, consistency, and empathy turn client relationships into long-term partnerships. When you invest in Customer Success like it’s mission-critical, it delivers like it is.
At Roundstone, I’ve seen how structure, consistency, and empathy turn client relationships into long-term partnerships. When you invest in Customer Success like it’s mission-critical, it delivers like it is.
Family-focused benefits aren’t just a perk; 87% of employers say they’re essential, and 63% plan to expand support for families and caregivers soon.
Demand for Better Family Benefits is on the Rise
Highlights A new report from Maven Clinic suggests a growing demand for employers to provide family benefits as part of their employee benefits packages. Among the top findings are that employees want caregiver benefits, coverage for reproductive health, and fertility and family planning support. Employers who want to attract and retain top talent should consider […]
roundstoneinsurance.com
October 30, 2025 at 12:50 PM
Family-focused benefits aren’t just a perk; 87% of employers say they’re essential, and 63% plan to expand support for families and caregivers soon.
Blame is easy. Accountability isn’t, and that’s what defines great teams.
In customer success, product issues and shifting expectations come with the territory. What separates the good from the great is how they respond.
In customer success, product issues and shifting expectations come with the territory. What separates the good from the great is how they respond.
Why Great Leaders Reject the Victim Mindset
Leaders can’t control every challenge, but they can control how they respond. Learn how shifting from victim to leader mindset drives success and impact.
www.forbes.com
October 28, 2025 at 2:36 PM
Blame is easy. Accountability isn’t, and that’s what defines great teams.
In customer success, product issues and shifting expectations come with the territory. What separates the good from the great is how they respond.
In customer success, product issues and shifting expectations come with the territory. What separates the good from the great is how they respond.
One thing I’ve tried to teach my daughter, and it applies to leadership too, is that trust isn’t built in big moments. It’s built in the small ones.
Consistency, presence, and calm under pressure matter more than any speech. Trust isn’t declared. It’s practiced.
Consistency, presence, and calm under pressure matter more than any speech. Trust isn’t declared. It’s practiced.
How To Build Trust In Leadership And Reduce Burnout
Discover how to build trust in leadership, strengthen workplace culture, and reduce burnout with proven strategies for authentic, people-first leadership.
www.forbes.com
October 24, 2025 at 12:22 PM
One thing I’ve tried to teach my daughter, and it applies to leadership too, is that trust isn’t built in big moments. It’s built in the small ones.
Consistency, presence, and calm under pressure matter more than any speech. Trust isn’t declared. It’s practiced.
Consistency, presence, and calm under pressure matter more than any speech. Trust isn’t declared. It’s practiced.
Missed subrogation opportunities don’t make headlines, but they matter.
Every unclaimed recovery is lost potential for employers in a group captive. That’s why Bywater focuses on transparency and precision, making sure every claim tells the full story and every dollar finds its way home.
Every unclaimed recovery is lost potential for employers in a group captive. That’s why Bywater focuses on transparency and precision, making sure every claim tells the full story and every dollar finds its way home.
Missed Subrogation Opportunities Have an Adverse Impact for Both Employer and Captive
Subrogation can be complicated and time consuming. The first few days after an insured claimant suffers a loss are critical information gathering moments. Subrogation tends to be avoided, because health payers lack the patience and necessary tools to identify and pursue recovery opportunities in a timely manner. Unfortunately, missed subrogation opportunities have an adverse […]
roundstoneinsurance.com
October 21, 2025 at 7:00 PM
Missed subrogation opportunities don’t make headlines, but they matter.
Every unclaimed recovery is lost potential for employers in a group captive. That’s why Bywater focuses on transparency and precision, making sure every claim tells the full story and every dollar finds its way home.
Every unclaimed recovery is lost potential for employers in a group captive. That’s why Bywater focuses on transparency and precision, making sure every claim tells the full story and every dollar finds its way home.
Would your #CustomerSuccess team still matter if renewals were automatic?
If the answer’s no, it’s time to rethink the role.
CS isn’t just about retention; it’s about driving growth, influencing products, and delivering real business value. It’s not a function anymore. It’s a force.
If the answer’s no, it’s time to rethink the role.
CS isn’t just about retention; it’s about driving growth, influencing products, and delivering real business value. It’s not a function anymore. It’s a force.
October 17, 2025 at 12:18 PM
Would your #CustomerSuccess team still matter if renewals were automatic?
If the answer’s no, it’s time to rethink the role.
CS isn’t just about retention; it’s about driving growth, influencing products, and delivering real business value. It’s not a function anymore. It’s a force.
If the answer’s no, it’s time to rethink the role.
CS isn’t just about retention; it’s about driving growth, influencing products, and delivering real business value. It’s not a function anymore. It’s a force.
Only 29% of people would recommend their health insurance carrier. That says a lot about how disconnected the experience has become.
At Bywater, we’re changing that, building trust through clarity, responsiveness, and care. Because benefits should feel like what they’re meant to be: a benefit.
At Bywater, we’re changing that, building trust through clarity, responsiveness, and care. Because benefits should feel like what they’re meant to be: a benefit.
Only 29% Would Recommend Their Health Insurance Carrier
Highlights Consumers are showing growing dissatisfaction with traditional health insurance plans offered by employers. A self-funded health insurance plan may be a better alternative for some small and midsize businesses who want to improve their employee benefits plan. Self-insurance through a group medical captive offers flexibility, data transparency, and cost savings benefits over fully insure
roundstoneinsurance.com
October 16, 2025 at 3:42 PM
Only 29% of people would recommend their health insurance carrier. That says a lot about how disconnected the experience has become.
At Bywater, we’re changing that, building trust through clarity, responsiveness, and care. Because benefits should feel like what they’re meant to be: a benefit.
At Bywater, we’re changing that, building trust through clarity, responsiveness, and care. Because benefits should feel like what they’re meant to be: a benefit.
Customer loyalty isn’t a campaign; it’s consistency.
We had a client who’d switched TPAs three times in five years. We didn’t win them with promises; we earned trust with data, transparency, and follow-through. Two years later, they’re still with us. That’s what lasting loyalty looks like.
We had a client who’d switched TPAs three times in five years. We didn’t win them with promises; we earned trust with data, transparency, and follow-through. Two years later, they’re still with us. That’s what lasting loyalty looks like.
The PEAK of Loyalty: Why Alignment, Not Campaigns, Builds Customer Trust
The brands that win aren’t the fastest or cheapest—they’re the most aligned, consistent and human.
www.cmswire.com
October 15, 2025 at 7:03 PM
Customer loyalty isn’t a campaign; it’s consistency.
We had a client who’d switched TPAs three times in five years. We didn’t win them with promises; we earned trust with data, transparency, and follow-through. Two years later, they’re still with us. That’s what lasting loyalty looks like.
We had a client who’d switched TPAs three times in five years. We didn’t win them with promises; we earned trust with data, transparency, and follow-through. Two years later, they’re still with us. That’s what lasting loyalty looks like.
Churn isn’t just a CS problem.
We rebuilt our pod structure so sales + account managers share ownership. This way, when open enrollment hits, our AMs show up onsite, face-to-face.
Because when members feel seen, they stay.
We rebuilt our pod structure so sales + account managers share ownership. This way, when open enrollment hits, our AMs show up onsite, face-to-face.
Because when members feel seen, they stay.
Customer Churn Is a Company-Wide Problem. Here's How to Address It
Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.
www.inc.com
October 14, 2025 at 7:00 PM
Churn isn’t just a CS problem.
We rebuilt our pod structure so sales + account managers share ownership. This way, when open enrollment hits, our AMs show up onsite, face-to-face.
Because when members feel seen, they stay.
We rebuilt our pod structure so sales + account managers share ownership. This way, when open enrollment hits, our AMs show up onsite, face-to-face.
Because when members feel seen, they stay.
Too many employers think rising health insurance costs are inevitable.
They’re not.
One wellness client with 400+ covered lives moved into a self-funded group captive and, 7 years later, they’ve saved $9M. Sales don’t matter. Outcomes, accountability, & care do.
They’re not.
One wellness client with 400+ covered lives moved into a self-funded group captive and, 7 years later, they’ve saved $9M. Sales don’t matter. Outcomes, accountability, & care do.
Health & Wellness Industry Case Study
If you’re in the health and wellness industry, you already know that a robust benefits package is the best way to attract and retain top talent. Affordable, quality health insurance is often cited as a much sought-after benefit in your industry, but many companies feel trapped by rising costs and limited options. Rising healthcare costs have become the second biggest problem facing businesses like
roundstoneinsurance.com
October 9, 2025 at 12:39 PM
Too many employers think rising health insurance costs are inevitable.
They’re not.
One wellness client with 400+ covered lives moved into a self-funded group captive and, 7 years later, they’ve saved $9M. Sales don’t matter. Outcomes, accountability, & care do.
They’re not.
One wellness client with 400+ covered lives moved into a self-funded group captive and, 7 years later, they’ve saved $9M. Sales don’t matter. Outcomes, accountability, & care do.
The wrong TPA drains your plan. The right one transforms it.
One employer left a big-box TPA after years of slow claims + zero transparency. Switching to Bywater turned this confusion into clarity: smoother onboarding, better service, real savings.
A TPA should always be your partner first.
One employer left a big-box TPA after years of slow claims + zero transparency. Switching to Bywater turned this confusion into clarity: smoother onboarding, better service, real savings.
A TPA should always be your partner first.
Choosing a TPA
Tips for Choosing a TPA At its most basic, self-funding is a mechanism an employer uses to pay for its employees’ health care. It’s also an investment in controlling a major cost of doing business. The employer relies on three consultants to deliver a return on that investment: their insurance advisor, the stop loss carrier, […]
roundstoneinsurance.com
October 2, 2025 at 12:56 PM
The wrong TPA drains your plan. The right one transforms it.
One employer left a big-box TPA after years of slow claims + zero transparency. Switching to Bywater turned this confusion into clarity: smoother onboarding, better service, real savings.
A TPA should always be your partner first.
One employer left a big-box TPA after years of slow claims + zero transparency. Switching to Bywater turned this confusion into clarity: smoother onboarding, better service, real savings.
A TPA should always be your partner first.
It’s #InternationalPodcastDay, the perfect reminder of why conversations matter.
In healthcare, traditional insurance keeps employers in the dark. Self-funded plans do the opposite: they open the books, spark clarity, and put leaders back in control.
Transparency should be more than a buzzword.
In healthcare, traditional insurance keeps employers in the dark. Self-funded plans do the opposite: they open the books, spark clarity, and put leaders back in control.
Transparency should be more than a buzzword.
September 30, 2025 at 2:36 PM
It’s #InternationalPodcastDay, the perfect reminder of why conversations matter.
In healthcare, traditional insurance keeps employers in the dark. Self-funded plans do the opposite: they open the books, spark clarity, and put leaders back in control.
Transparency should be more than a buzzword.
In healthcare, traditional insurance keeps employers in the dark. Self-funded plans do the opposite: they open the books, spark clarity, and put leaders back in control.
Transparency should be more than a buzzword.
Do employers really have to choose between quality or cost in #healthcare?
With the right approach, transparent data, efficient claims, and responsive service, you can have both. That’s exactly what we strive for at Bywater, Roundstone’s #TPA.
Quality and cost don’t have to be enemies.
With the right approach, transparent data, efficient claims, and responsive service, you can have both. That’s exactly what we strive for at Bywater, Roundstone’s #TPA.
Quality and cost don’t have to be enemies.
By the Numbers: Are Quality & Cost Mutually Exclusive?
Are you getting the most bang for your healthcare buck? Book Chrobak illustrates the perfect example that you don’t necessarily “get what you pay for” when it comes to medical care.
roundstoneinsurance.com
September 26, 2025 at 12:47 PM
Do employers really have to choose between quality or cost in #healthcare?
With the right approach, transparent data, efficient claims, and responsive service, you can have both. That’s exactly what we strive for at Bywater, Roundstone’s #TPA.
Quality and cost don’t have to be enemies.
With the right approach, transparent data, efficient claims, and responsive service, you can have both. That’s exactly what we strive for at Bywater, Roundstone’s #TPA.
Quality and cost don’t have to be enemies.
Talent has no gender, so pay shouldn’t either. On #EqualPayDay, we celebrate progress and recognize the work that still lies ahead. Equal work deserves equal pay, after all. Fairness builds trust, and transparency builds stronger workplaces. #Inclusion #Leadership
September 18, 2025 at 12:37 PM
Talent has no gender, so pay shouldn’t either. On #EqualPayDay, we celebrate progress and recognize the work that still lies ahead. Equal work deserves equal pay, after all. Fairness builds trust, and transparency builds stronger workplaces. #Inclusion #Leadership
“This too shall pass.”
It’s not just comfort; it’s training. How I respond to today’s pressures builds the #resilience I’ll need for tomorrow. Growth doesn’t come in the calm after all; it comes in the stretch. #Leadership #GrowthMindset
It’s not just comfort; it’s training. How I respond to today’s pressures builds the #resilience I’ll need for tomorrow. Growth doesn’t come in the calm after all; it comes in the stretch. #Leadership #GrowthMindset
September 16, 2025 at 12:22 PM
“This too shall pass.”
It’s not just comfort; it’s training. How I respond to today’s pressures builds the #resilience I’ll need for tomorrow. Growth doesn’t come in the calm after all; it comes in the stretch. #Leadership #GrowthMindset
It’s not just comfort; it’s training. How I respond to today’s pressures builds the #resilience I’ll need for tomorrow. Growth doesn’t come in the calm after all; it comes in the stretch. #Leadership #GrowthMindset
If your benefits plan only works on paper, it’s not working.
One company cut out-of-pocket costs and boosted access with a smarter, self-funded approach. No tradeoffs. Just better care and real savings.
Roundstone helps teams build benefits that actually benefit. #HR #SelfFunding
One company cut out-of-pocket costs and boosted access with a smarter, self-funded approach. No tradeoffs. Just better care and real savings.
Roundstone helps teams build benefits that actually benefit. #HR #SelfFunding
How to Lower Out-of-Pocket Costs for Employees with a Self-Funded Insurance Plan
Looking for a Better Health Care Plan That Employees Will Use — and Love? Self-Insurance May Be the Answer Tim Dukes is the CEO of A New Start recovery center in Kentucky. Dukes oversees four addiction recovery clinics in the area, with two fully operational branches, in Henderson and Central City. As A New […]
roundstoneinsurance.com
September 8, 2025 at 12:13 PM
If your benefits plan only works on paper, it’s not working.
One company cut out-of-pocket costs and boosted access with a smarter, self-funded approach. No tradeoffs. Just better care and real savings.
Roundstone helps teams build benefits that actually benefit. #HR #SelfFunding
One company cut out-of-pocket costs and boosted access with a smarter, self-funded approach. No tradeoffs. Just better care and real savings.
Roundstone helps teams build benefits that actually benefit. #HR #SelfFunding
#CustomerSuccess isn’t about avoiding pressure; it’s built in it.
The best teams don’t just de-escalate; they deepen trust, even when things go sideways. That’s #resilience. And it’s a secret weapon in CS.
How’s your team turning stress into loyalty?
The best teams don’t just de-escalate; they deepen trust, even when things go sideways. That’s #resilience. And it’s a secret weapon in CS.
How’s your team turning stress into loyalty?
Resilient Leadership: How Women And Workplaces Adapt Under Pressure
Economic stress and declining trust are reshaping leadership. Discover how women and workplaces build resilience through innovation, empathy, and well-being.
www.forbes.com
September 4, 2025 at 12:13 PM
#CustomerSuccess isn’t about avoiding pressure; it’s built in it.
The best teams don’t just de-escalate; they deepen trust, even when things go sideways. That’s #resilience. And it’s a secret weapon in CS.
How’s your team turning stress into loyalty?
The best teams don’t just de-escalate; they deepen trust, even when things go sideways. That’s #resilience. And it’s a secret weapon in CS.
How’s your team turning stress into loyalty?
What makes a customer lean in: polish or presence?
In #CS, slides & metrics matter, but what customers remember are real stories that make them feel seen. Presence builds #trust, loyalty, and partnerships.
So next time: will you lead with polish, or presence? #Storytelling
In #CS, slides & metrics matter, but what customers remember are real stories that make them feel seen. Presence builds #trust, loyalty, and partnerships.
So next time: will you lead with polish, or presence? #Storytelling
From Polish To Presence: What Storytelling Demands Of Leaders
An inside look at how leaders can move from polished delivery to authentic storytelling that builds trust, clarity, and lasting connection.
www.forbes.com
August 29, 2025 at 12:08 PM
What makes a customer lean in: polish or presence?
In #CS, slides & metrics matter, but what customers remember are real stories that make them feel seen. Presence builds #trust, loyalty, and partnerships.
So next time: will you lead with polish, or presence? #Storytelling
In #CS, slides & metrics matter, but what customers remember are real stories that make them feel seen. Presence builds #trust, loyalty, and partnerships.
So next time: will you lead with polish, or presence? #Storytelling