Author | Lightnews

Lisa Jeffery @lisajeffery.bsky.social · Aug 21

Appreciated 🤩

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Lisa Jeffery @lisajeffery.bsky.social · Aug 21

@jukes.ie In case of interest for your fab newsletter 🤞

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Lisa Jeffery @lisajeffery.bsky.social · Aug 21

Read more about the work of the team and how we’re growing understanding of how services enable us to achieve outcomes while meeting user needs in Defra 🌱

defradigital.blog.gov.uk/2025/07/31/b...

defradigital.blog.gov.uk/2024/10/08/d...

Building a shared understanding of services

Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Lisa Jeffery, Design Manager, reflect on the work being done to build a shared understanding of services within Defra’s Digital, ...

defradigital.blog.gov.uk

Lisa Jeffery @lisajeffery.bsky.social · Aug 21

It was lovely to see you. And I must visit Bluesky more often. Hope all is well

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Lisa Jeffery @lisajeffery.bsky.social · Aug 21

👋 An important new role here: Principal Service Designer - Service Transformation, to join a supportive team in the Chief Digital Office at Defra.

The closing date to apply is 3 September. Do take a look or share 👀

#GovDesign #ServiceDesign

www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

Quick Check Needed

www.civilservicejobs.service.gov.uk

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Reposted by Lisa Jeffery

transformgovtalks.bsky.social @transformgovtalks.bsky.social · Jun 9

🚨 6PM, WED 25 June 🚨

Join us for the seventh TGT at the MoJ or online, with:

* Antonio Weiss on his new book, "AI Demystified"
* Becky Miller, Defra, on designing policy with complex evidence

lu.ma/jkd8jbzu

Please share! Thanks 🙏.

TransformGov Talks : Seventh event · Luma

Speakers Antonio Weiss on his new book, "AI Demystified" Becky Miller, Defra, on designing policy with complex evidence live stream will be here : …

lu.ma

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Reposted by Lisa Jeffery

Janet Hughes @janethughes.bsky.social · May 20

Afternoon all :)

After 5 years in my role in Defra, I'm going to be leaving this June to take up a new role as Director General of Civil Service Reform and Efficiency in the @cabinetofficeuk.bsky.social

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Lisa Jeffery @lisajeffery.bsky.social · May 9

Great question. Lately, I’ve noticed a few posters in public places asking people to be civil to employees. Gives cause for pause within the system

Lisa Jeffery @lisajeffery.bsky.social · May 9

Good blog post by Becky, Anne and Robin at Defra: ‘Designing policy with complex evidence’

Shows the value design can co-create in the policy space when tackling ‘wicked problems’ (and aren’t they all in government).

publicpolicydesign.blog.gov.uk/2025/05/08/d...

Designing policy with complex evidence

Farming policy design experts from Defra get to grips with making sense of complexity.

publicpolicydesign.blog.gov.uk

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Lisa Jeffery @lisajeffery.bsky.social · Apr 4

If you want to take action on the new point then also check out the Greener Services Principles being developed by @nedgartside.bsky.social and collaborators as referenced in the blog post
greenerservices.github.io

Greener Service Principles

greenerservices.github.io

Lisa Jeffery @lisajeffery.bsky.social · Apr 4

Brilliant there’s a new design principle for sustainability: Point 11. Minimise environmental impact.

Well done to all involved 💚
#GovDesign #ServiceDesign

services.blog.gov.uk/2025/04/02/a...

Adding sustainability to the Government Design Principles

We’re adding a new design principle for sustainability. This will help teams take responsibility and ownership for the sustainability of services.

services.blog.gov.uk

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Reposted by Lisa Jeffery

Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · Apr 2

✨ The Government Design Principles have been updated, adding 'Minimise environmental impact' 🌳

🪨 They are an invaluable cornerstone for government's user-centred digital work.

👀 Blog post: services.blog.gov.uk/2025/04/02/a...

👀 Principles: www.gov.uk/guidance/gov... #govdesign

services.blog.gov.uk

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Reposted by Lisa Jeffery

Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · Mar 27

GDS is hiring a senior content designer to work on the Service Standard and Service Manual.

£56,070 - £70,219

Deadline end of Wednesday.

www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

#govdesign

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Reposted by Lisa Jeffery

Gavin Freeguard @gavinfreeguard.bsky.social · Mar 27

🚨 ONE WEEK TODAY 🚨

Data Bites #54, an environment/sustainability special!

With:
- DWP's Ishmael Burdeau on digital sustainability
- @climateemergencyuk.bsky.social @mysociety.org on climate scorecards
- @lizlutgendorff.bsky.social on tracking waste

Join us: www.eventbrite.co.uk/e/data-bites...

Data Bites #54

www.eventbrite.co.uk

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Reposted by Lisa Jeffery

Cathy Dutton @cathydutton.co.uk · Mar 25

I am looking for a Lead Product Manger to come and work with us on the Funding service.

The Funding Service is the whole end-to-end system for delivering education funding to providers. This year, the service will play a role in delivering £76bn to 25,000 education providers.

lnkd.in/eTEZhm7H

This link will take you to a page that’s not on LinkedIn

lnkd.in

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Lisa Jeffery @lisajeffery.bsky.social · Mar 19

Service patterns can offer ways to design services more effectively and efficiently.

Read more in this new ‘Services in Government’ blog post by #GovDesign collaborators and feedback on the prototype they are sharing this #ServicesWeek

services.blog.gov.uk/2025/03/19/d...

Developing service patterns - reusable designs for building government services

This blog post describes what a service pattern is, how this one was made, how we think it could help design better services, and what we’d like to do next.

services.blog.gov.uk

Reposted by Lisa Jeffery

Si Manby @cthimon.bsky.social · Mar 18

Brilliant and insightful #ServicesWeek session on 'designing for people who've experienced domestic abuse' by @peterscottreid.bsky.social and the LAA team today. Services Week is such a valuable way of learning about what work is being delivered across public sector, from the teams actually doing it

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Reposted by Lisa Jeffery

Kerry Lyons @kerry1yons.bsky.social · Mar 19

DfE has published a plain language standard to support teams in digital delivery. We worked in the open, shared with GDS, and are exploring whether it can help add weight to the use of plain language: dfedigital.blog.gov.uk/2025/03/19/i...

Introducing the DfE Plain Language standard

In digital, data, and technology in DfE, we’ve published a Plain Language standard. The Plain Language standard ensures that users can: The standard incorporates our ways of working and best practis...

dfedigital.blog.gov.uk

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Reposted by Lisa Jeffery

Martin Jordan @martinjordan.com · Mar 19

How can we protect our practice in these unsettling times?

In our opening talk at the #UserNeedsFirst Amsterdam conference, @karakane-kk.bsky.social and I will be talking about how not to let things get undone.

Join us and hundreds of #GovDesigners on 9 April!

userneedsfirst.yellenge.nl/program/

Promotion for the 'User Needs First' International Conference 2025, happening on April 9-11 in Amsterdam, Netherlands. Features keynote speakers Kara Kane (Head of Design, Public Sector Reform, UK Government) and Martin Jordan (Head of Design & User Research, German Digital Service). Organized by the Ministry of the Interior and Kingdom Relations.

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Reposted by Lisa Jeffery

Kara Kane @karakane-kk.bsky.social · Mar 14

The Cabinet Office Test, Learn and Grow team are hiring 11 roles across product, delivery management, data analysis and design. Come work with us on public sector reform! www.civilservicejobs.service.gov.uk/csr/index.cg...

Quick Check NeededGOV.UK

www.civilservicejobs.service.gov.uk

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Lisa Jeffery @lisajeffery.bsky.social · Mar 14

Stickers 🐸

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Reposted by Lisa Jeffery

Martin Jordan @martinjordan.com · Mar 13

Hey UK #GovDesigners,

Looking at the schedule for next week’s #ServicesWeek, I’m getting a massive FOMO here.

You folks are so lucky to have such terrific sessions coming your way!

Get involved with Services Week 2025

Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people nee...

services.blog.gov.uk

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Reposted by Lisa Jeffery

Imran Hussain @imhuyorks.bsky.social · Mar 11

I'm running some 🗺️ #MapsInServices sessions for #ServicesWeek 2025!

Running 17-21 March, there will be 5 sessions, running from 9.30am-10.30am Monday-Friday.

We'll be aiming to draft a page of Map Design principles for the GOV.UK Service Manual.

🎟️ Sign up: www.eventbrite.co.uk/e/maps-in-se...

Maps In Services: Services Week workshops

Join our Services Week workshops and help us create some design principles for the use of maps in public services.

www.eventbrite.co.uk

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Lisa Jeffery @lisajeffery.bsky.social · Mar 11

Teamwork 💯

Reposted by Lisa Jeffery

Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · Mar 10

🎉 We've just published big new Service Manual guidance, defining what a government service is.

This helps people know when their work is part of a service, and what standards and guidance apply. 💪

www.gov.uk/service-manu...
#govdesign #gds

www.gov.uk

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