Marcus Baw
marcusbaw.com
Marcus Baw
@marcusbaw.com
NHS General Hacktitioner GP, NHS IT, Software Dev
Everything Digital Health everythingdigitalhealth.com
RCPCH Digital Growth Charts https://growth.rcpch.ac.uk/
Freelance Health Tech and Discourse Forum syadmin https://bawmedical.co.uk/
Pinned
Starting 2025 with a short thread of my favourite, must-watch, YouTube video recommendations for anyone in Digital Health, HealthTech, Clinical Informatics, or trying to change culture in large organisations.

Don't do ANYTHING else until you've watched ALL of them.
A new episode of Everything Digital Health just dropped:

NHS Open Source Policies - All Quietly Removed…

https://www.youtube.com/watch?v=dQqFNP39sKM

A short video to talk about the recently-discovered loss of NHS England's various Open Source pol...
NHS Open Source Policies - All Quietly Removed…
A short video to talk about the recently-discovered loss of NHS England's various Open Source pol...
www.youtube.com
November 25, 2025 at 11:11 PM
Reposted by Marcus Baw
Unless it's purely transactional (equipment, medicines etc) profit and health care services shouldn't mix.
The government admits profiteering is rife in children’s care and social care, yet it still wants private finance back in the NHS. This is an ideology where a few will profit while everyone else pays.

#NHSNotForProfit #EconomicJustice
November 25, 2025 at 3:05 PM
Looks like the NHS Open Source Policy has quietly been taken down and not replaced. Searching the site for Open Source now just turns up stuff from 2013.

www.england.nhs.uk/digitaltechn...

Wayback Machine version
web.archive.org/web/20250814...
www.england.nhs.uk
November 24, 2025 at 4:39 PM
Reposted by Marcus Baw
Pluralistic: Boss preppers (22 Nov 2025)
Today's links Boss preppers: What does a captain of industry have to offer after the shit hits the fan? Hey look at this: Delights to delectate. Object permanence: Yahoo blocks webmail for adblockers; Badly forgiving student debt. Upcoming appearances: Where to find me. Recent appearances: Where I've been. Latest books: You keep readin' em, I'll keep writin' 'em. Upcoming books: Like I said, I'll keep writin' 'em. Colophon: All the rest. Boss preppers (permalink) Sometimes, you learn a fact that makes everything else make sense – one of those keystone insights that puts a whole phenomenon into perspective. For example, the fact that preppers are engaged in a very specific type of wish-fulfillment. I learned this during the first part of the pandemic lockdowns, when preppers were very much in our collective consciousness. On the Media featured an interview between Micah Loewinger and Richard Mitchell, author of Dancing at Armageddon: Survivalism and Chaos in Modern Times which features ethnographic studies of preppers: https://pluralistic.net/2020/03/22/preppers-are-larpers/#preppers-unprepared Mitchell described how preppers make ready for specific forms of societal collapse, based not on the likelihood of the event itself, but rather, based on how useful they would be in that situation. For example, a water chemist has made extensive preparations for an event in which terrorists poison the water-supply. When pressed, he couldn't explain why terrorists would choose his town to target with an attack like this, but basically thought it would be really cool if the only person who could save his town was him. This is the "disaster fantasy" that propels the prepper movement, in which a functional, high-tech world of wicked, systemic problems is replaced with a fallen, low-tech society where the problems are all simple. A world of simple problems is a world of individual actors, where every struggle is just about what one person can make someone else do, or offer to someone else. It's a perfect world if you've been raised on Thatcher's neoliberal doctrine that "there is no such thing as society," only to find yourself in a society in which you can only make real change by participating in collective efforts: https://pluralistic.net/2024/11/24/mall-ninja-prophecy/#mano-a-mano All this raises the question of what rich preppers are prepping for. If your contribution to society consists of "allocating capital" and/or giving people orders, what, exactly, is the disaster that fulfills your fantasy of a world where your unique skills are the only thing that can save us all? What kind of a disaster needs a boss? In Douglas Rushkoff's 2022 book Survival of the Richest, he describes a surreal "futurism" consulting gig in which a bunch of wealthy investor types asked him to help them figure out how to keep their mercenaries in line after "The Event" (the end of the world): https://pluralistic.net/2022/09/13/collapse-porn/#collapse-porn These guys had the idea that what a fallen civilization needed was bosses, you see, but they were self-aware enough to recognize that the people who survived the apocalypse might not recognize their unique genius and simply fall into line. In order to assert their natural role as leaders after the shit hit the fan, these guys would need an army of heavily armed mercenaries. But again, these guys were self-aware enough to recognize that the mercenaries might also fail to recognize their unique fitness to rule and opt instead to slaughter them and raid their hoarded food, ammo and medical supplies. So they wanted Rushkoff's advice – should they fit the mercs with bomb-collars that were on a dead-man's switch that would go off if the boss croaked? This was such a weird and revealing moment that Rushkoff got a whole book out of exploring the desire of the wealthy to both secede from the rest of us, and keep us all in line. I was inspired by this and other experiences with people fantasizing about the world's end to take a run at rewriting Edgar Allan Poe's "Masque of the Red Death" as a story about investor/ubermenschen in a luxury bunker at the end of the world (spoiler: it doesn't go well for them): https://pluralistic.net/2020/03/14/masque-of-the-red-death/#masque All of this has been very much on my mind lately because I've been reading Quinn Slobodian's amazing Hayek's Bastards, a closely researched history of the merger of the neoliberal wing of the conservative movement with its white nationalist faction, producing a conservativism obsessed with "hard borders, hard-wired human difference, and hard money": https://www.penguin.co.uk/books/472194/hayeks-bastards-by-slobodian-quinn/9780241774984 It's a revelatory history, one that argues convincingly that the brooding, violent racism of MAGA isn't so much a break with "Romney conservativism" of the "respectable" Republican Party as it is the attainment of the goals of the party's longstanding dominant tendency. "Hard-wired human differences" refers to the "scientific racism" that the likes of Elon Musk pushes, the junk science that insists that there is such a thing as a "race," and that IQ measures something important and immutable, and that different "races" have different IQs, which is why some "races" do well, while others do poorly: https://pluralistic.net/2020/08/16/combat-wheelchairs/#race-realism "Hard-wired human difference" militate for "hard borders," since the teeming billions of racially inferior people in other countries would – given half a chance – come to the "good" countries and turn them into "shithole countries." This is the nonsense that Musk is peddling when he compares Britons to "hobbits" and warns that they're about to be overrun by people who will "start raping the kids": https://www.huffingtonpost.co.uk/entry/elon-musk-compares-brits-to-hobbits-amid-shock-immigration-claim_uk_69089785e4b0c4a0f509d6f5?origin=home-latest-unit But because the soft-headed, soft-hearted hobbits keep electing leaders who don't understand this, they'll get "overrun" by the bad "races," who demand welfare handouts, which the state can't afford, triggering "money printing" and Musk's other obsession, national debts: https://fortune.com/2025/07/01/trump-spending-bill-pain-points-critics-elon-musk-medicaid-national-debt-clean-energy/ (Which is to say, Musk's understanding of money is just as wrongheaded as his understanding of genomics): https://pluralistic.net/2020/06/10/compton-cowboys/#the-deficit-myth In the disaster fantasy, the failure of hard borders leads to the inevitable consequences of hard-wired human differences, which means that we need "hard money" – gold. The modern right is a linear descendant of the goldbug movement, composed of grifters who made fortunes terrifying racists into buying gold as a hedge against the day when the collapse of the welfare state leads to race war and the dollar's vaporization: https://mises.org/library/book/gold-peace-and-prosperity?d7_alias_migrate=1 For goldbugs, the coming collapse seems to be one that will demand coin collectors. In Hayek's Bastards, Slobodian quotes all these goldbug preppers furiously dreaming of a day when a single gold coin will let them buy a whole city block in Manhattan. Somehow, they've conceived of disaster scenario where the most needful of all things is a ductile metal with a few marginal uses in electronics. It's a very weird kind of disaster fantasy. One can only assume that the guys figuring out how to assemble an army of bomb-collared mercs will just stroll over to these goldbugs' lesser bunkers and take their precious coins. The modern goldbug is, of course, a crypto weirdo, and man is that a weird thing to be a prepper about. It will be a very odd apocalypse indeed that takes down all of modern civilization except for blockchains. (Image: Morten Jensen, CC BY 2.0, modified) Hey look at this (permalink) Qualcomm enshittified Arduino https://www.linkedin.com/posts/adafruit_opensource-privacy-techpolicy-activity-7396903362237054976-r14H/ Why is knowledge getting so expensive? https://www.youtube.com/watch?v=PygUK16aQgk Cooking Temperature and Hold Time Affect Beef Brisket Textural Properties and Cooking Yield https://www.iastatedigitalpress.com/mmb/article/id/18269/ The Dairy Products Theory of Dead Media (2004) https://bruces.medium.com/the-dairy-products-theory-of-dead-media-2004-34842e069335 Object permanence (permalink) #20yrsago Sony insider: DRM is discredited at Sony https://memex.craphound.com/2005/11/20/sony-insider-drm-is-discredited-at-sony/ #20yrsago Microsoft: Trusted Computing sucks! https://web.archive.org/web/20060821002450/http://news.com.com/Who+has+the+right+to+control+your+PC/2100-1029_3-5961609.html #20yrsago EFF brings class-action against Sony! https://web.archive.org/web/20051125183030/https://www.eff.org/news/archives/2005_11.php#004192 #20yrsago Texas sues Sony over rootkits — YEE-HAW! https://web.archive.org/web/20060204212201/https://www.oag.state.tx.us/oagNews/release.php?id=1266 #20yrsago 1,000 sqft secret chamber discovered in Indian National Library https://timesofindia.indiatimes.com/city/kolkata/secret-chamber-in-national-library/articleshow/6957358.cms #15yrsago Who owns your mortgage, the mind-croggling flowchart edition https://web.archive.org/web/20101118032158/https://www.zerohedge.com/article/just-when-you-thought-you-knew-something-about-mortgage-securitizations #15yrsago When did you choose to be straight? https://www.youtube.com/watch?v=QJtjqLUHYoY #15yrsago Dear airlines: goodbye https://www.theatlantic.com/business/archive/2010/11/dear-airline-im-leaving-you/66750/ #15yrsago How TSA screeners feel about junk-touching https://web.archive.org/web/20140928131617/https://flyingwithfish.boardingarea.com/2010/11/18/tsa-enhanced-pat-downs-the-screeners-point-of-view/ #10yrsago Yahoo blocks some users from accessing email until they turn off ad-blocking https://web.archive.org/web/20151121172408/https://consumerist.com/2015/11/20/use-adblock-and-yahoo-may-block-you-from-reading-your-e-mail/ #10yrsago Alan Moore’s brilliantly bonkers lost 1980s Star Wars comics https://web.archive.org/web/20151122232854/https://www.techtimes.com/tags/alan-moores-star-wars #10yrsago The secret history of the Haunted Mansion’s hall of changing paintings https://longforgottenhauntedmansion.blogspot.com/2015/11/the-changing-portrait-hall-that-never.html #10yrsago England: You have four days to reply to the secret consultation on the NHS’s future https://www.theguardian.com/commentisfree/2015/nov/19/nhs-mandate-england-consulation-deadline #10yrsago Southwest Airlines surrenders to racists, refuses boarding to Arab-American passengers https://www.nbcsandiego.com/news/national-international/philly-pizza-shop-owner-profiled-southwest-airlines/89976/ #5yrsago Nintendo vs Nintendees https://pluralistic.net/2020/11/21/wrecking-ball/#ssbm #5yrsago Google's monopoly rigged the ad market https://pluralistic.net/2020/11/20/sovkitsch/#adtech #5yrsago Facebook bullies watchdog https://pluralistic.net/2020/11/20/sovkitsch/#adobserver #5yrsago We're already (badly) forgiving student debt https://pluralistic.net/2020/11/20/sovkitsch/#student-debt #5yrsago Little Revolutions https://pluralistic.net/2020/11/20/sovkitsch/#asl #1yrago Expert agencies and elected legislatures https://pluralistic.net/2024/11/21/policy-based-evidence/#decisions-decisions Upcoming appearances (permalink) Toronto: Jailbreaking Canada (OCAD U), Nov 27 https://www.ocadu.ca/events-and-exhibitions/jailbreaking-canada San Diego: Enshittification at the Mission Hills Branch Library, Dec 1 https://libraryfoundationsd.org/events/doctorow Seattle: Neuroscience, AI and Society (University of Washington), Dec 4 https://www.eventbrite.com/e/neuroscience-ai-and-society-cory-doctorow-tickets-1735371255139 Madison, CT: Enshittification at RJ Julia, Dec 8 https://rjjulia.com/event/2025-12-08/cory-doctorow-enshittification Hamburg: Chaos Communications Congress, Dec 27-30 https://events.ccc.de/congress/2025/infos/index.html Recent appearances (permalink) Enshittification with Vass Bednar (Vancouver Public Library) https://www.crowdcast.io/c/0wzs9iu1q225 Tech unions against enshittification (TUC) https://www.youtube.com/watch?v=m11hmiHu6Tc It’s not your job to fix the internet (Vergecast) https://www.theverge.com/podcast/822822/enshittification-cory-doctorow-interview-vergecast Enshittification with danah boyd and Lee Vinsel (Peoples & Things) https://newbooksnetwork.com/cory-doctorow-on-enshittification-why-everything-suddenly-got-worse-and-what-to-do-about-it Enshittification and Extraction: The Internet Sucks Now, with Tim Wu (Oxford Internet Institute) https://www.youtube.com/watch?v=CkYxMQJ9c94 Latest books (permalink) "Canny Valley": A limited edition collection of the collages I create for Pluralistic, self-published, September 2025 "Enshittification: Why Everything Suddenly Got Worse and What to Do About It," Farrar, Straus, Giroux, October 7 2025 https://us.macmillan.com/books/9780374619329/enshittification/ "Picks and Shovels": a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books (US), Head of Zeus (UK), February 2025 (https://us.macmillan.com/books/9781250865908/picksandshovels). "The Bezzle": a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245). "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com Upcoming books (permalink) "Unauthorized Bread": a middle-grades graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2026 "Enshittification, Why Everything Suddenly Got Worse and What to Do About It" (the graphic novel), Firstsecond, 2026 "The Memex Method," Farrar, Straus, Giroux, 2026 "The Reverse-Centaur's Guide to AI," a short book about being a better AI critic, Farrar, Straus and Giroux, 2026 Colophon (permalink) Today's top sources: Currently writing: "The Reverse Centaur's Guide to AI," a short book for Farrar, Straus and Giroux about being an effective AI critic. FIRST DRAFT COMPLETE AND SUBMITTED. A Little Brother short story about DIY insulin PLANNING This work – excluding any serialized fiction – is licensed under a Creative Commons Attribution 4.0 license. That means you can use it any way you like, including commercially, provided that you attribute it to me, Cory Doctorow, and include a link to pluralistic.net. https://creativecommons.org/licenses/by/4.0/ Quotations and images are not included in this license; they are included either under a limitation or exception to copyright, or on the basis of a separate license. Please exercise caution. How to get Pluralistic: Blog (no ads, tracking, or data-collection): Pluralistic.net Newsletter (no ads, tracking, or data-collection): https://pluralistic.net/plura-list Mastodon (no ads, tracking, or data-collection): https://mamot.fr/@pluralistic Medium (no ads, paywalled): https://doctorow.medium.com/ Twitter (mass-scale, unrestricted, third-party surveillance and advertising): https://twitter.com/doctorow Tumblr (mass-scale, unrestricted, third-party surveillance and advertising): https://mostlysignssomeportents.tumblr.com/tagged/pluralistic "When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla READ CAREFULLY: By reading this, you agree, on behalf of your employer, to release me from all obligations and waivers arising from any and all NON-NEGOTIATED agreements, licenses, terms-of-service, shrinkwrap, clickwrap, browsewrap, confidentiality, non-disclosure, non-compete and acceptable use policies ("BOGUS AGREEMENTS") that I have entered into with your employer, its partners, licensors, agents and assigns, in perpetuity, without prejudice to my ongoing rights and privileges. You further represent that you have the authority to release me from any BOGUS AGREEMENTS on behalf of your employer. ISSN: 3066-764X
pluralistic.net
November 23, 2025 at 12:24 AM
Reposted by Marcus Baw
Since I was elected leader of the Green Party, 100,000 new people have joined.

In just over two months:

170,000 people ready to make hope normal again.

This is only the beginning.

Join.greenparty.org.uk
Join the Green Party
Join the Green Party from just £6 a year. Become a member today - join the only party standing up for people and planet.
Join.greenparty.org.uk
November 21, 2025 at 9:07 PM
Julian Costello Travel Bursaries BCS PHCSG

Opportunity for Future Leaders in Primary Health and Care Informatics to attend the Medical Informatics Europe (MIE) 2025 Conference in Genoa.

Applications for 2026 will open on1st December.

www.bcs.org/membership-a...

#bcs #phcsg25 #primarycare
Julian Costello Travel Bursaries | BCS
Opportunity for Future Leaders in Primary Health and Care Informatics to attend the Medical Informatics Europe (MIE) 2025 Conference in Genoa.
www.bcs.org
November 21, 2025 at 4:22 PM
Julian Costello Travel Bursaries BCS PHCSG

Opportunity for Future Leaders in Primary Health and Care Informatics to attend the Medical Informatics Europe (MIE) 2025 Conference in Genoa.

Applications for 2026 will open on1st December.

www.bcs.org/membership-a...

#bcs #phcsg25 #primarycare
Julian Costello Travel Bursaries | BCS
Opportunity for Future Leaders in Primary Health and Care Informatics to attend the Medical Informatics Europe (MIE) 2025 Conference in Genoa.
www.bcs.org
November 21, 2025 at 4:21 PM
Had an alarming presentation from NHS England today - up till now their plans for the "All-New Electronic Red Book" were described in the #TenYearNotAPlan in two words (in two places):

"My Children"

+ sprinkling of buzzwords

including the word "AI" next to "new rash", which is fucking TERRIFYING.
November 20, 2025 at 8:54 PM
A new episode of Everything Digital Health just dropped:

Digital Preservation and Archival in Healthcare - Part 2 WE HAVE A PROBLEM

https://www.youtube.com/watch?v=fCm2wdjU-Cs

An important step forward was taken today by the digital health community - we met for the first ...
Digital Preservation and Archival in Healthcare - Part 2 WE HAVE A PROBLEM
An important step forward was taken today by the digital health community - we met for the first ...
www.youtube.com
November 20, 2025 at 6:05 PM
Reposted by Marcus Baw
At the Budget, the Green Party's message is clear: Cut Bills. Tax Billionaires.
November 19, 2025 at 8:20 AM
Banks are making record profits while our bills go up! 😡 We need to tax bank profits and fund our NHS & schools. Sign the petition and tell Rachel Reeves to #TaxtheBanks you.38degrees.org.uk/petitions/ta...
#TaxTheBanks
Years of higher interest rates have sent our rent, mortgage, and debt payments soaring, while banks have raked in huge profits for doing absolutely nothing. The big four UK banks (Barclays, HSBC, Ll...
you.38degrees.org.uk
November 19, 2025 at 5:03 PM
Reposted by Marcus Baw
Today is the start of VRmageddon - to my fellow ICB colleagues and friends across NHSE and the CSU, I am thinking of you and wishing you all the best. Be brave 💪 open.spotify.com/track/5Lm5N9...
Spotify – Web Player
open.spotify.com
November 19, 2025 at 10:48 AM
NIHR 'MindTheGap' Healthcare Transition Community of Practice - I have the pleasure of being the forum admin for this amazing community, which is open to all with an interest in Healthcare Transition (moving from paediatric care to adult care)

Join here

mindthegap-transition.org
MindTheGap
Mind The Gap - healthcare transition that works for young people
mindthegap-transition.org
November 19, 2025 at 12:11 PM
Fucking pathetic.

Fraud is rife in the immediate purview of the UK's Intellectual Property Office and the best they can do when you report it TO THE GOVERNMENT is to ask *me the citizen* to report it AGAIN to Action Fraud.

*I don't work for you*, IPO.

Get on the case and put fraudsters in jail.
November 18, 2025 at 6:44 PM
A final bump of this post, plugging an open meeting to discuss what the profession of digital health is going to do about degradation of medical record quality over decades.

buytickets.at/dpc/1900541

I did a quick #EverythingDigitalHealth video explaining its importance youtu.be/5f7cDSblgLo
November 17, 2025 at 3:48 PM
This horrific news story is an indictment of our current medical device Post Market Surveillance practices, and an absolute mandate for designs of such critical devices to be open sourced - so we can detect problems earlier, and learn from failures, openly and faster.

www.bbc.co.uk/news/article...
Hospitals knew a heart device led to more patients' deaths - but they kept using it
Almost half of patients given a heart pump, after the NHS had raised concerns about it, died soon after.
www.bbc.co.uk
November 17, 2025 at 12:23 PM
A new episode of Everything Digital Health just dropped:

The Rise and Fall of the Faculty of Clinical Informatics - with John Williams

https://www.youtube.com/watch?v=dbjKKBF1gM0

For those interested, I recorded a FCI Part 1 episode a few months back with Mark Bailey https://...
The Rise and Fall of the Faculty of Clinical Informatics - with John Williams
For those interested, I recorded a FCI Part 1 episode a few months back with Mark Bailey https://...
www.youtube.com
November 17, 2025 at 11:17 AM
Reposted by Marcus Baw
GP practice here for 100yrs

Area Health Authorities, Govts, NHS 5y, 10y plans, PCTs, CCGs, ICBs all have come & gone or are going

GPs have always been there despite expensive reorganisations, Govt plans

Time to recognise the value of GPs Wes Streeting before it’s too late
November 16, 2025 at 1:48 PM
Join me and 280,000 others demanding Fujitsu is finally held to account. Sign the petition now! you.38degrees.org.uk/petitions/ho...
Hold Fujitsu to account for Post Office scandal
£41 million! That’s how much more the Post Office has just agreed to pay Fujitsu to keep using the faulty Horizon IT system. And that's on top of another whopping £65m the Government paid the scandal ...
you.38degrees.org.uk
November 15, 2025 at 7:33 PM
Reposted by Marcus Baw
I get frustrated by the press release culture around time savings from AI tools. I couldn't resist responding to a recent one about Microsoft Copilot in the NHS. There's still a missing step of being able to reimagine the future of work with technology benholliday.com/2025/10/23/4...
43 minutes per staff member per day
Looking at the latest NHS framing of time savings from investment in AI, and the continued need to better reimagine how we work with technology.
benholliday.com
November 14, 2025 at 11:57 AM
I've been involved in Healthcare Technology for 15 years, and in all that time I've never heard anyone talk about Archival.

Join us free for the first meeting with the Digital Preservation Coalition to discuss Healthcare Archival.

www.tickettailor.com/events/dpc/1...
RSVP – Healthcare Archives Group Meeting – Zoom
Healthcare Archives Group Meeting – Zoom, Thu 20 Nov 2025 - The Digital Preservation Coalition (DPC) is hosting an open meeting to address some of the challenges surrounding healthcare data and health...
www.tickettailor.com
November 14, 2025 at 11:59 AM
A new episode of Everything Digital Health just dropped:

Digital Preservation and Archival in Healthcare - a serious problem!

https://www.youtube.com/watch?v=5f7cDSblgLo

The Digital Preservation Coalition https://www.dpconline.org/

Digital Preservation Bit List http...
Digital Preservation and Archival in Healthcare - a serious problem!
The Digital Preservation Coalition https://www.dpconline.org/ Digital Preservation Bit List http...
www.youtube.com
November 14, 2025 at 11:59 AM
Launching a 10-year plan in the same year as devastating staff morale with NHSE abolition and ICB cuts would be like announcing the Apollo moonshot programme... and then abolishing NASA and cutting the Air Force by 50%.
November 14, 2025 at 10:00 AM
Appalling, unresponsive, chatbot-heavy enshittified 'customer service' is a **Feature** not a **Bug** for companies of 2025.

Is there a unified boycott list?

pluralistic.net/2025/11/11/s...

In the UK a great example in my experience is Virgin Media broadband. Utterly useless, and done on purpose.
pluralistic.net
November 12, 2025 at 3:03 PM