William Pett
@wpett.bsky.social
Head of Policy, Public Affairs & Research at Healthwatch England.
New @healthwatchengland.bsky.social research today across media on inaccurate patient records (& a bucket list moment to chat to Nick Robinson!)
We’ve heard concerning stories from patients on errors in their records, which polling shows to be around 1 in 4 (23%) nationally
The detail… 🧵
We’ve heard concerning stories from patients on errors in their records, which polling shows to be around 1 in 4 (23%) nationally
The detail… 🧵
May 1, 2025 at 2:34 PM
New @healthwatchengland.bsky.social research today across media on inaccurate patient records (& a bucket list moment to chat to Nick Robinson!)
We’ve heard concerning stories from patients on errors in their records, which polling shows to be around 1 in 4 (23%) nationally
The detail… 🧵
We’ve heard concerning stories from patients on errors in their records, which polling shows to be around 1 in 4 (23%) nationally
The detail… 🧵
An NHS good news story!
We have worked with partners to secure new protections on NHS mail. A specific barcode on app’t letters & test results is now being developed by Royal Mail, allowing them to be identified & expedited if delivery standards are being missed 1/
www.msn.com/en-gb/news/u...
We have worked with partners to secure new protections on NHS mail. A specific barcode on app’t letters & test results is now being developed by Royal Mail, allowing them to be identified & expedited if delivery standards are being missed 1/
www.msn.com/en-gb/news/u...
April 9, 2025 at 9:53 PM
An NHS good news story!
We have worked with partners to secure new protections on NHS mail. A specific barcode on app’t letters & test results is now being developed by Royal Mail, allowing them to be identified & expedited if delivery standards are being missed 1/
www.msn.com/en-gb/news/u...
We have worked with partners to secure new protections on NHS mail. A specific barcode on app’t letters & test results is now being developed by Royal Mail, allowing them to be identified & expedited if delivery standards are being missed 1/
www.msn.com/en-gb/news/u...
The publication of the @healthwatchengland.bsky.social @thekingsfund.bsky.social & @nationalvoices.bsky.social report on NHS admin this week has led to lots of people sharing their admin nightmares. Here is yet another👇
Thanks @tallgeekychap.bsky.social - I imagine infuriating 🤦🏻♂️
Thanks @tallgeekychap.bsky.social - I imagine infuriating 🤦🏻♂️
I missed my last GP appointment because my surgery confirmed it would be an in-person one over the phone, then sent two text reminders referring to a telephone call, which I dutifully awaited to no avail.
They then sent me a follow-up text chastising me for missing the appointment.
They then sent me a follow-up text chastising me for missing the appointment.
The @healthwatchengland.bsky.social @thekingsfund.bsky.social @nationalvoices.bsky.social report on NHS admin has had great coverage. Patients face nightmares with letters, booking appts etc. We will work with gov to improve measurement, the App & 2-way comms
www.independent.co.uk/news/uk/home...
www.independent.co.uk/news/uk/home...
February 18, 2025 at 5:04 PM
The publication of the @healthwatchengland.bsky.social @thekingsfund.bsky.social & @nationalvoices.bsky.social report on NHS admin this week has led to lots of people sharing their admin nightmares. Here is yet another👇
Thanks @tallgeekychap.bsky.social - I imagine infuriating 🤦🏻♂️
Thanks @tallgeekychap.bsky.social - I imagine infuriating 🤦🏻♂️
Reposted by William Pett
I spent 4 years as a med sec in the NHS and saw this first-hand. When I was there, administration was hellbent on deskilling + outsourcing so they could justify lowering the paygrade of workers. Morale was at rock bottom because admin were totally unvalued. That is what leads to this ⬇️
The @healthwatchengland.bsky.social @thekingsfund.bsky.social @nationalvoices.bsky.social report on NHS admin has had great coverage. Patients face nightmares with letters, booking appts etc. We will work with gov to improve measurement, the App & 2-way comms
www.independent.co.uk/news/uk/home...
www.independent.co.uk/news/uk/home...
NHS admin issues putting patients off seeking care, research finds
A survey found 20% of 1,622 patients questioned received a letter for an appointment after it was supposed to take place.
www.independent.co.uk
February 18, 2025 at 11:06 AM
I spent 4 years as a med sec in the NHS and saw this first-hand. When I was there, administration was hellbent on deskilling + outsourcing so they could justify lowering the paygrade of workers. Morale was at rock bottom because admin were totally unvalued. That is what leads to this ⬇️
Reposted by William Pett
It might not be glamorous, but NHS admin is absolutely key to access and experience.
"20% of patients received a letter for an appointment after it was supposed to take place"
"20% of patients received a letter for an appointment after it was supposed to take place"
The @healthwatchengland.bsky.social @thekingsfund.bsky.social @nationalvoices.bsky.social report on NHS admin has had great coverage. Patients face nightmares with letters, booking appts etc. We will work with gov to improve measurement, the App & 2-way comms
www.independent.co.uk/news/uk/home...
www.independent.co.uk/news/uk/home...
NHS admin issues putting patients off seeking care, research finds
A survey found 20% of 1,622 patients questioned received a letter for an appointment after it was supposed to take place.
www.independent.co.uk
February 18, 2025 at 10:50 AM
It might not be glamorous, but NHS admin is absolutely key to access and experience.
"20% of patients received a letter for an appointment after it was supposed to take place"
"20% of patients received a letter for an appointment after it was supposed to take place"
Reposted by William Pett
At a time when people are at their most vulnerable fighting because of poor admin is the last thing they need. And at a time when our health workers are stretched to breaking a smooth running system would be one big pressure off. Excellent report from kings fund, health watch and national voices
It was good to hear this @nationalvoices.bsky.social @thekingsfund.bsky.social @healthwatchengland.bsky.social report featured on @bbcradio4.bsky.social Today programme this morning. Getting the basics right really matters to patients and staff, and the shiny stuff won't work properly without it.
When NHS admin goes wrong it’s not just frustrating, it seriously impacts the quality of care and is resulting in people putting off seeking care in future.
Check out our important new report with @thekingsfund.bsky.social + @healthwatchengland.bsky.social
www.dailymail.co.uk/health/artic...
Check out our important new report with @thekingsfund.bsky.social + @healthwatchengland.bsky.social
www.dailymail.co.uk/health/artic...
February 18, 2025 at 8:12 AM
At a time when people are at their most vulnerable fighting because of poor admin is the last thing they need. And at a time when our health workers are stretched to breaking a smooth running system would be one big pressure off. Excellent report from kings fund, health watch and national voices
Reposted by William Pett
This is what happens when you cut funding, but 'protect the front line'. www.theguardian.com/society/2025...
Most NHS users in England affected by dysfunctional admin, report finds
About 64% of people had difficulties with health service last year relating to communication about care
www.theguardian.com
February 17, 2025 at 3:34 PM
This is what happens when you cut funding, but 'protect the front line'. www.theguardian.com/society/2025...
The @healthwatchengland.bsky.social @thekingsfund.bsky.social @nationalvoices.bsky.social report on NHS admin has had great coverage. Patients face nightmares with letters, booking appts etc. We will work with gov to improve measurement, the App & 2-way comms
www.independent.co.uk/news/uk/home...
www.independent.co.uk/news/uk/home...
NHS admin issues putting patients off seeking care, research finds
A survey found 20% of 1,622 patients questioned received a letter for an appointment after it was supposed to take place.
www.independent.co.uk
February 17, 2025 at 12:37 PM
The @healthwatchengland.bsky.social @thekingsfund.bsky.social @nationalvoices.bsky.social report on NHS admin has had great coverage. Patients face nightmares with letters, booking appts etc. We will work with gov to improve measurement, the App & 2-way comms
www.independent.co.uk/news/uk/home...
www.independent.co.uk/news/uk/home...
New Healthwatch England research this week highlights the complaints system fails patients, which gov’t has acknowledged in its response. Only 1 in 10 who receive poor care complain, the process leaves people dissatisfied & the NHS doesn’t learn from complaints
www.theguardian.com/society/2025...
www.theguardian.com/society/2025...
Quarter of people in England had poor NHS care in past year, report says
Survey for patient watchdog finds over half of those who made complaint were not satisfied with process or outcome
www.theguardian.com
January 29, 2025 at 5:40 PM
New Healthwatch England research this week highlights the complaints system fails patients, which gov’t has acknowledged in its response. Only 1 in 10 who receive poor care complain, the process leaves people dissatisfied & the NHS doesn’t learn from complaints
www.theguardian.com/society/2025...
www.theguardian.com/society/2025...
Reposted by William Pett
This AM when doing my usual scan of the papers (old press officer habit) it was great to see coverage of @healthwatchengland.bsky.social new report on NHS complaints.
But made me think “Suffering in Silence” was over 10 yrs ago and things were bad back then. It’s nothing short of policy neglect.
But made me think “Suffering in Silence” was over 10 yrs ago and things were bad back then. It’s nothing short of policy neglect.
January 27, 2025 at 7:01 PM
This AM when doing my usual scan of the papers (old press officer habit) it was great to see coverage of @healthwatchengland.bsky.social new report on NHS complaints.
But made me think “Suffering in Silence” was over 10 yrs ago and things were bad back then. It’s nothing short of policy neglect.
But made me think “Suffering in Silence” was over 10 yrs ago and things were bad back then. It’s nothing short of policy neglect.
Reposted by William Pett
💪 Great to have this research published today!
If NHS organisations are serious about making services more responsive to the needs of patients, they should start by looking at the ways they handle complaints.
Quick 🧵
1/
If NHS organisations are serious about making services more responsive to the needs of patients, they should start by looking at the ways they handle complaints.
Quick 🧵
1/
An effective complaints system should be an essential part of improving health services and restoring public satisfaction with the NHS.
We need a change in the NHS complaints system.
Read our recommendations www.healthwatch.co.uk/news/2025-01...
We need a change in the NHS complaints system.
Read our recommendations www.healthwatch.co.uk/news/2025-01...
January 27, 2025 at 3:53 PM
💪 Great to have this research published today!
If NHS organisations are serious about making services more responsive to the needs of patients, they should start by looking at the ways they handle complaints.
Quick 🧵
1/
If NHS organisations are serious about making services more responsive to the needs of patients, they should start by looking at the ways they handle complaints.
Quick 🧵
1/
Enjoyed seeing old friends and joining an interesting discussion at the ICS Network Conference today. Reassured to hear Paul Corrigan talk about the need for the 10YP to highlight & address inequalities in agency across demographic groups
Great day with ICS leaders @nhsconfed.bsky.social event. A talking point in our last session has been how over regulated and over inspected ICBs and providers are and how, as as a result, we’ve not cracked the issue of engaging the public as effectively as possible on what matters most. #ICSNetwork
November 27, 2024 at 8:47 PM
Enjoyed seeing old friends and joining an interesting discussion at the ICS Network Conference today. Reassured to hear Paul Corrigan talk about the need for the 10YP to highlight & address inequalities in agency across demographic groups
Reposted by William Pett
Something about the fact @healthwatchengland.bsky.social first post on here is about NHS dentistry made me smile. Keep fighting folks.
Registration and right to access in dental land is super confusing. It really should work in the same way as general practice.
Registration and right to access in dental land is super confusing. It really should work in the same way as general practice.
Does registering with your dentist work the same way as registering with your GP? If you think the answer is yes, you're not alone. Find out more about our calls for reform to NHS dentistry - www.healthwatch.co.uk/news/2024-11...
November 25, 2024 at 5:24 PM
Something about the fact @healthwatchengland.bsky.social first post on here is about NHS dentistry made me smile. Keep fighting folks.
Registration and right to access in dental land is super confusing. It really should work in the same way as general practice.
Registration and right to access in dental land is super confusing. It really should work in the same way as general practice.
This is excellent, both in its fair analysis of the arguments and its underlying argument about compassion in the debate
open.substack.com/pub/iandunt/...
open.substack.com/pub/iandunt/...
Trying to make a damn bit of sense of the assisted dying debate
Everything you need to know about a profound change in the law
open.substack.com
November 23, 2024 at 8:33 AM
This is excellent, both in its fair analysis of the arguments and its underlying argument about compassion in the debate
open.substack.com/pub/iandunt/...
open.substack.com/pub/iandunt/...
We’ve heard for a while public confusion about people’s relationship with their dentist, with false belief it’s the same registration model as with GP. Our research this week shows this to be over two thirds of the public, with majority support for GP model
www.healthwatch.co.uk/news/2024-11...
www.healthwatch.co.uk/news/2024-11...
Public’s confusion over ‘right’ to register with an NHS dentist
Almost two decades after the public lost their right to register permanently with an NHS dentist, our new research shows two-thirds believe this right exists. Find out more about our findings and call...
www.healthwatch.co.uk
November 21, 2024 at 8:03 PM
We’ve heard for a while public confusion about people’s relationship with their dentist, with false belief it’s the same registration model as with GP. Our research this week shows this to be over two thirds of the public, with majority support for GP model
www.healthwatch.co.uk/news/2024-11...
www.healthwatch.co.uk/news/2024-11...
V useful thread on the CQC’s UEC survey published today. Aligns with the concerns we continue to hear from patients about poor waits for emergency care. As with so many other areas, some relatively small changes to improve waiting for individuals could significantly improve overall experience
CQC have published the 2024 urgent & emergency care experience survey - see www.cqc.org.uk/publications... for full results.
Headlines:
- Long waits associated with worse experiences of care across the board
- Poor experience of communication, involvement, etc
More below: 🧵
#patientexperience
Headlines:
- Long waits associated with worse experiences of care across the board
- Poor experience of communication, involvement, etc
More below: 🧵
#patientexperience
Urgent and emergency care survey 2024 - Care Quality CommissionFacebookTwitterYouTube
Read the results of our latest survey which asked people about their experiences of urgent and emergency care services.
www.cqc.org.uk
November 21, 2024 at 12:38 PM
V useful thread on the CQC’s UEC survey published today. Aligns with the concerns we continue to hear from patients about poor waits for emergency care. As with so many other areas, some relatively small changes to improve waiting for individuals could significantly improve overall experience
Am the latest to join a (hopefully) growing bandwagon of disillusioned health policy wonks #MakePolicyTwitterGreatAgain
November 16, 2024 at 11:13 AM
Am the latest to join a (hopefully) growing bandwagon of disillusioned health policy wonks #MakePolicyTwitterGreatAgain