📥 The same applies to CX. Read 𝘼 𝙋𝙧𝙚𝙝𝙞𝙨𝙩𝙤𝙧𝙮 𝙤𝙛 𝘼𝙄-𝘾𝙓 for a deep-dive on how AI-powered CX came to be.

aircx.substack.com/p/a-prehisto...

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🎸 Music production was already algorithmic and its creation already systematized, and the common listener has long embraced it. It’s how something as complex and human as the creation of music becomes subsumed as yet another AI task.

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📥 FAQ pages, help centers, and other ways of systematizing customer behavior → Customers being trained to do the work themselves to obtain resolution.

Press buttons, search for the answers to your own questions, find your way through problem flowcharts.

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🎸 A compression and streaming-centred business model → Listeners are being trained to forget how to listen.

A song played everywhere? It must be good.
A singer’s next album? It must be new.
Not just a factory-made output intended to sound like what they’ve heard before.

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📥 Long before AI, the machine was already telling the agent what to do. From scripts and decision trees to automated greetings and tools, customer support processes have been homogenized.

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🎸 The entire pop music industry is based on a narrow set of rhythmic and harmonic frameworks.

It’s why The Beatles’ "Let It Be", Adele’s "Someone Like You" and Red Hot Chili Peppers’ "Under the Bridge” all share the same chord progression.

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