Sharing wins like this reminds me why I love this part of our work:

𝗪𝗲 𝗺𝗮𝗸𝗲 𝘀𝘁𝘂𝗳𝗳 𝘂𝘀𝗲𝗿𝘀 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝘄𝗮𝗻𝘁.

A prerequisite of almost all engagements @scalemath is for us to become power users of a product.

With that, everyone on our team (myself included) participates in 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻.

Here's how: youtu.be/hFlBskmMVcI 🍿

"If customer happiness is ever at odds with improving metrics like reducing churn, you have a much bigger fundamental problem on your hands."

Here's some practical advice on how to actually improve your cancellation flow:

youtu.be/JebY2s3CET8