Alex Panagis
alexjpanagis.com
Alex Panagis
@alexjpanagis.com
CEO of @scalemath.com – your partner across ops, growth, and product. Startups choose us to take them from 0 to 1. Category leaders bring us in to scale together.
A prerequisite of almost all engagements @scalemath is for us to become power users of a product.

With that, everyone on our team (myself included) participates in 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻.

Here's how: youtu.be/hFlBskmMVcI 🍿
February 7, 2025 at 3:51 PM
"If customer happiness is ever at odds with improving metrics like reducing churn, you have a much bigger fundamental problem on your hands."

Here's some practical advice on how to actually improve your cancellation flow:

youtu.be/JebY2s3CET8
January 28, 2025 at 1:04 PM