Andy Jones 🏳️🌈
@andyjones.bsky.social
Head of Design (Content, Service and Interaction Design) - Dept for Education.
Ex-Dog dad, plant dad. Lover of coffee, cake, all things Scandinavian, design and architecture. Neurospicy, ADHD and colourblind.
Can’t get messages.
Ex-Dog dad, plant dad. Lover of coffee, cake, all things Scandinavian, design and architecture. Neurospicy, ADHD and colourblind.
Can’t get messages.
Want a nifty little tool to help you understand how many people who use your website, app, product, or service that might have a disability or impairment? Try our calculator out*
accessibility.education.gov.uk/app/how-many...
*it’s not a replacement for doing testing with real users.
accessibility.education.gov.uk/app/how-many...
*it’s not a replacement for doing testing with real users.
Find out how many people might have a disability or impairment, who could use your service
Estimate how many people might have a disability, impairment or other characteristics which
might affect how they use your service.
accessibility.education.gov.uk
May 17, 2025 at 12:11 PM
Want a nifty little tool to help you understand how many people who use your website, app, product, or service that might have a disability or impairment? Try our calculator out*
accessibility.education.gov.uk/app/how-many...
*it’s not a replacement for doing testing with real users.
accessibility.education.gov.uk/app/how-many...
*it’s not a replacement for doing testing with real users.
Great response to a team getting their service assessment report :)
April 23, 2025 at 4:01 PM
Great response to a team getting their service assessment report :)
@kerry1yons.bsky.social and I were asked to write an article for #servicegazette about our work on standards and accessibility guidance over the last couple of years. We're pleased to say you can now read the online version that was in the recent print version.
medium.com/the-service-...
medium.com/the-service-...
Developing standards and accessibility guidance
Improving services by making standards and accessibility simple
medium.com
April 20, 2025 at 11:16 AM
@kerry1yons.bsky.social and I were asked to write an article for #servicegazette about our work on standards and accessibility guidance over the last couple of years. We're pleased to say you can now read the online version that was in the recent print version.
medium.com/the-service-...
medium.com/the-service-...
I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.
February 28, 2025 at 9:25 AM
I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.
Have you recently given feedback to a product or service as an end user, about an accessibility issue? Either through contact info on their accessibility statement or other contact route? If so, would you mind having a quick chat with me or answer a few questions?
February 23, 2025 at 2:04 PM
Have you recently given feedback to a product or service as an end user, about an accessibility issue? Either through contact info on their accessibility statement or other contact route? If so, would you mind having a quick chat with me or answer a few questions?
We're recruiting for a content designer to join our teacher services division in the fantastic schools group.
SEO / £41,458 / London, Manchester, Coventry or Sheffield
Closes at 11:59pm on 2 March
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#Jobs #CivilServiceJobs #Design #ContentDesign
SEO / £41,458 / London, Manchester, Coventry or Sheffield
Closes at 11:59pm on 2 March
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#Jobs #CivilServiceJobs #Design #ContentDesign
February 19, 2025 at 7:15 AM
We're recruiting for a content designer to join our teacher services division in the fantastic schools group.
SEO / £41,458 / London, Manchester, Coventry or Sheffield
Closes at 11:59pm on 2 March
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#Jobs #CivilServiceJobs #Design #ContentDesign
SEO / £41,458 / London, Manchester, Coventry or Sheffield
Closes at 11:59pm on 2 March
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#Jobs #CivilServiceJobs #Design #ContentDesign
We've launched our intermediate accessibility training module in the DfE Accessibility and inclusive design manual this morning.
Working in the open means anyone can complete it regardless of who you are or where you work or what you do.
accessibility.education.gov.uk/training #accessibility
Working in the open means anyone can complete it regardless of who you are or where you work or what you do.
accessibility.education.gov.uk/training #accessibility
Training
Online training for learning about, and developing accessibility awareness and knowledge.
accessibility.education.gov.uk
February 17, 2025 at 12:15 PM
We've launched our intermediate accessibility training module in the DfE Accessibility and inclusive design manual this morning.
Working in the open means anyone can complete it regardless of who you are or where you work or what you do.
accessibility.education.gov.uk/training #accessibility
Working in the open means anyone can complete it regardless of who you are or where you work or what you do.
accessibility.education.gov.uk/training #accessibility
What does it take to do things well? The right people, leadership, care, culture, tools, support, resources. A failing in one or more (often more) results in poor user experiences, technical debt, excuses, and waste of time and money.
Pisses me off when I see it happening when it doesn’t have to.
Pisses me off when I see it happening when it doesn’t have to.
February 14, 2025 at 5:31 PM
What does it take to do things well? The right people, leadership, care, culture, tools, support, resources. A failing in one or more (often more) results in poor user experiences, technical debt, excuses, and waste of time and money.
Pisses me off when I see it happening when it doesn’t have to.
Pisses me off when I see it happening when it doesn’t have to.
Reposted by Andy Jones 🏳️🌈
Valuable time with DfE's @andyjones.bsky.social, @kerry1yons.bsky.social & @debblanch44.bsky.social today, seeing their great work filling gaps in Service Transformation standards, looking at how GDS might do this but whole-public-sector. #govdesign #govdigital
- Arranged meet DfE’s standards & guidance ppl to talk compliance + how+why they made apply-the-service-standard.education.gov.uk
- Drafted deck explaining what our Service Transformation team is doing (seeing as we’re mentioned thrice in the Blueprint For Modern Digital Government)
3/4 #weekpost
- Drafted deck explaining what our Service Transformation team is doing (seeing as we’re mentioned thrice in the Blueprint For Modern Digital Government)
3/4 #weekpost
February 11, 2025 at 9:23 PM
Valuable time with DfE's @andyjones.bsky.social, @kerry1yons.bsky.social & @debblanch44.bsky.social today, seeing their great work filling gaps in Service Transformation standards, looking at how GDS might do this but whole-public-sector. #govdesign #govdigital
Reposted by Andy Jones 🏳️🌈
Considering a career in Service Design and want to skill up?
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
How to become an accredited service designer in the UK
In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?
www.weareserviceworks.com
January 31, 2025 at 4:16 PM
Considering a career in Service Design and want to skill up?
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
We're hiring 4 Senior service designer roles (G7)
£56,353 (National) £60,373 (London)
With additional capability-based pay allowance of up to £19,400
Apply before 11:55 pm on Thursday 13th February 2025
Read the advert for locations.
www.civilservicejobs.service.gov.uk/csr/index.cg...
£56,353 (National) £60,373 (London)
With additional capability-based pay allowance of up to £19,400
Apply before 11:55 pm on Thursday 13th February 2025
Read the advert for locations.
www.civilservicejobs.service.gov.uk/csr/index.cg...
Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
www.civilservicejobs.service.gov.uk
January 31, 2025 at 8:57 AM
We're hiring 4 Senior service designer roles (G7)
£56,353 (National) £60,373 (London)
With additional capability-based pay allowance of up to £19,400
Apply before 11:55 pm on Thursday 13th February 2025
Read the advert for locations.
www.civilservicejobs.service.gov.uk/csr/index.cg...
£56,353 (National) £60,373 (London)
With additional capability-based pay allowance of up to £19,400
Apply before 11:55 pm on Thursday 13th February 2025
Read the advert for locations.
www.civilservicejobs.service.gov.uk/csr/index.cg...
I could say something about these specific bullets….
January 29, 2025 at 10:39 PM
I could say something about these specific bullets….
EE’s web and app user exp is atrocious, it’s slow, buggy, and often just get this when trying to do the simplest of things like view a bill. This isn’t even a new thing, for years it’s been crap.
January 25, 2025 at 8:56 AM
EE’s web and app user exp is atrocious, it’s slow, buggy, and often just get this when trying to do the simplest of things like view a bill. This isn’t even a new thing, for years it’s been crap.
Want to eat better in 2025? Here’s a night Gousto link for you
Here’s my link to try Gousto! Use it to get 65% off your first box, PLUS 25% off all other boxes in your first two months. gousto.co.uk/raf?promo_co...
Here’s my link to try Gousto! Use it to get 65% off your first box, PLUS 25% off all other boxes in your first two months. gousto.co.uk/raf?promo_co...
Gousto
Get 65% off your first box plus 25% off other boxes in your first two months
gousto.co.uk
December 29, 2024 at 8:43 PM
Want to eat better in 2025? Here’s a night Gousto link for you
Here’s my link to try Gousto! Use it to get 65% off your first box, PLUS 25% off all other boxes in your first two months. gousto.co.uk/raf?promo_co...
Here’s my link to try Gousto! Use it to get 65% off your first box, PLUS 25% off all other boxes in your first two months. gousto.co.uk/raf?promo_co...
Great post from Rob in the Vulnerable Children and Families team about the power of design histories. They aren’t just for working in the open, but help tell the story of changes to a product or service over time, and that all important, “why”.
dfedigital.blog.gov.uk/2024/12/04/m...
dfedigital.blog.gov.uk/2024/12/04/m...
Making the most of design histories
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking through design histories. Design...
dfedigital.blog.gov.uk
December 17, 2024 at 4:56 PM
Great post from Rob in the Vulnerable Children and Families team about the power of design histories. They aren’t just for working in the open, but help tell the story of changes to a product or service over time, and that all important, “why”.
dfedigital.blog.gov.uk/2024/12/04/m...
dfedigital.blog.gov.uk/2024/12/04/m...
Same.
…. a "frustration, a genuine annoyance" according to another source, about how hard it seems to be to get things done.
www.bbc.co.uk/news/article...
…. a "frustration, a genuine annoyance" according to another source, about how hard it seems to be to get things done.
www.bbc.co.uk/news/article...
Laura Kuenssberg: No more Mr Nice Guy for Keir Starmer
The prime minister set out his
www.bbc.co.uk
December 7, 2024 at 4:10 PM
Same.
…. a "frustration, a genuine annoyance" according to another source, about how hard it seems to be to get things done.
www.bbc.co.uk/news/article...
…. a "frustration, a genuine annoyance" according to another source, about how hard it seems to be to get things done.
www.bbc.co.uk/news/article...
Fancy coming to work in DfE as Lead Service Designer (G6) with capability-based pay allowance?
Apply before 15th December (Salary £68,623 and up to additional £20,750 CBP allowance)
Locations: Coventry, Manchester, Darlington, Sheffield.
www.civilservicejobs.service.gov.uk/csr/index.cg...
Apply before 15th December (Salary £68,623 and up to additional £20,750 CBP allowance)
Locations: Coventry, Manchester, Darlington, Sheffield.
www.civilservicejobs.service.gov.uk/csr/index.cg...
Lead Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
www.civilservicejobs.service.gov.uk
December 3, 2024 at 4:20 PM
Fancy coming to work in DfE as Lead Service Designer (G6) with capability-based pay allowance?
Apply before 15th December (Salary £68,623 and up to additional £20,750 CBP allowance)
Locations: Coventry, Manchester, Darlington, Sheffield.
www.civilservicejobs.service.gov.uk/csr/index.cg...
Apply before 15th December (Salary £68,623 and up to additional £20,750 CBP allowance)
Locations: Coventry, Manchester, Darlington, Sheffield.
www.civilservicejobs.service.gov.uk/csr/index.cg...
Reposted by Andy Jones 🏳️🌈
Hearing about a public body that's just bought Microsoft Copilot licenses – because a senior leader thinks everyone should be using AI! – and told their staff to tell them what they could be used for.
No policies, no training, no method of assessment about impact or for learning about what works.
No policies, no training, no method of assessment about impact or for learning about what works.
November 28, 2024 at 6:31 PM
Hearing about a public body that's just bought Microsoft Copilot licenses – because a senior leader thinks everyone should be using AI! – and told their staff to tell them what they could be used for.
No policies, no training, no method of assessment about impact or for learning about what works.
No policies, no training, no method of assessment about impact or for learning about what works.
Reposted by Andy Jones 🏳️🌈
I'm part of a group of content designers across DfE services and GOV.UK content that are drafting a plain language standard. We've based this on need and xgov conversations. Today we shared with our community. Feeling invigorated for the next stage #standards #servicestandards
November 28, 2024 at 3:40 PM
I'm part of a group of content designers across DfE services and GOV.UK content that are drafting a plain language standard. We've based this on need and xgov conversations. Today we shared with our community. Feeling invigorated for the next stage #standards #servicestandards
When you get asked this kind of question in a work survey...
Do you feel Copilot has had a meaningful impact on your wellbeing?
Do you feel Copilot has had a meaningful impact on your wellbeing?
November 21, 2024 at 10:42 PM
When you get asked this kind of question in a work survey...
Do you feel Copilot has had a meaningful impact on your wellbeing?
Do you feel Copilot has had a meaningful impact on your wellbeing?
Lots of new people following me from the twitter / x-odus.
What do followers want to see from me?
What do followers want to see from me?
November 18, 2024 at 10:35 PM
Lots of new people following me from the twitter / x-odus.
What do followers want to see from me?
What do followers want to see from me?
As we're recruiting for 5 senior service designers in DfE, I've had a lot of people ask about the roles and what it's like here. I can't answer everyone, so I've written about what service design in DfE is, the kind of things we are working on, and our plans.
www.linkedin.com/posts/andyjo...
www.linkedin.com/posts/andyjo...
Andy Jones on LinkedIn: Service Design in the Department for Education
As we're recruiting for 5 senior service designers, I've had a lot of people ask about the roles and what it's like. I can't answer or talk with everyone, so…
www.linkedin.com
October 18, 2024 at 6:56 PM
As we're recruiting for 5 senior service designers in DfE, I've had a lot of people ask about the roles and what it's like here. I can't answer everyone, so I've written about what service design in DfE is, the kind of things we are working on, and our plans.
www.linkedin.com/posts/andyjo...
www.linkedin.com/posts/andyjo...
5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology
£56,353 (National) / £60,373 (London)
With up to an allowance of up to £19,400 capability-based pay. See advert for more information.
Closes 30th October 2024
www.civilservicejobs.service.gov.uk/csr/index.cg...
£56,353 (National) / £60,373 (London)
With up to an allowance of up to £19,400 capability-based pay. See advert for more information.
Closes 30th October 2024
www.civilservicejobs.service.gov.uk/csr/index.cg...
Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK
Search and apply for jobs in the UK Civil Service
www.civilservicejobs.service.gov.uk
October 15, 2024 at 3:39 PM
5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology
£56,353 (National) / £60,373 (London)
With up to an allowance of up to £19,400 capability-based pay. See advert for more information.
Closes 30th October 2024
www.civilservicejobs.service.gov.uk/csr/index.cg...
£56,353 (National) / £60,373 (London)
With up to an allowance of up to £19,400 capability-based pay. See advert for more information.
Closes 30th October 2024
www.civilservicejobs.service.gov.uk/csr/index.cg...
Reposted by Andy Jones 🏳️🌈
16. Not ‘just’ UCD. Let’s reset our ambition on putting users and careful design at the heart of all the things. Co-design and delivery, proper meaningful engagement, social research, policy not just digital iteration, a mature / grown up relationship with stakeholders...
October 6, 2024 at 3:42 PM
16. Not ‘just’ UCD. Let’s reset our ambition on putting users and careful design at the heart of all the things. Co-design and delivery, proper meaningful engagement, social research, policy not just digital iteration, a mature / grown up relationship with stakeholders...