Andy Jones 🏳️🌈
@andyjones.bsky.social
Head of Design (Content, Service and Interaction Design) - Dept for Education.
Ex-Dog dad, plant dad. Lover of coffee, cake, all things Scandinavian, design and architecture. Neurospicy, ADHD and colourblind.
Can’t get messages.
Ex-Dog dad, plant dad. Lover of coffee, cake, all things Scandinavian, design and architecture. Neurospicy, ADHD and colourblind.
Can’t get messages.
I’m loving the style of these - thinking of something similar to get up around offices and replace these (as useful as they are)
May 16, 2025 at 2:43 PM
I’m loving the style of these - thinking of something similar to get up around offices and replace these (as useful as they are)
Great response to a team getting their service assessment report :)
April 23, 2025 at 4:01 PM
Great response to a team getting their service assessment report :)
I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.
February 28, 2025 at 9:25 AM
I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.
I could say something about these specific bullets….
January 29, 2025 at 10:39 PM
I could say something about these specific bullets….
EE’s web and app user exp is atrocious, it’s slow, buggy, and often just get this when trying to do the simplest of things like view a bill. This isn’t even a new thing, for years it’s been crap.
January 25, 2025 at 8:56 AM
EE’s web and app user exp is atrocious, it’s slow, buggy, and often just get this when trying to do the simplest of things like view a bill. This isn’t even a new thing, for years it’s been crap.
Bluesky now has over 10 million users, and I was #1,694,129!
September 21, 2024 at 8:14 PM
Bluesky now has over 10 million users, and I was #1,694,129!
Run 10k today in 1h 2min - first “longer” distance since 2018. Getting closer to the Manchester Half Marathon in October and more confident in my time and pace. You can donate if you like, as I’m running for CRUK
fundraise.cancerresearchuk.org/page/andyjon...
fundraise.cancerresearchuk.org/page/andyjon...
August 26, 2024 at 1:23 PM
Run 10k today in 1h 2min - first “longer” distance since 2018. Getting closer to the Manchester Half Marathon in October and more confident in my time and pace. You can donate if you like, as I’m running for CRUK
fundraise.cancerresearchuk.org/page/andyjon...
fundraise.cancerresearchuk.org/page/andyjon...
The EE app is possibly one of the worst examples of poor UX - it’s always flky and in my own experience, add to plan added a 12 month plan to a plan which was due to end because of the wrong number being associated with the order meaning I have had an expired contract longer than necessary
July 18, 2024 at 2:08 PM
The EE app is possibly one of the worst examples of poor UX - it’s always flky and in my own experience, add to plan added a 12 month plan to a plan which was due to end because of the wrong number being associated with the order meaning I have had an expired contract longer than necessary
If you saw this online, for £28 would you expect something coffee table esque to turn up, something A4 sized, A5 or Postcard sized???
June 27, 2024 at 8:03 PM
If you saw this online, for £28 would you expect something coffee table esque to turn up, something A4 sized, A5 or Postcard sized???
This is why chatbots need to be banned. No use to anyone.
June 11, 2024 at 11:23 AM
This is why chatbots need to be banned. No use to anyone.
When you ARE your user!!
For context, we built this service to manage service assessments and allows assessors to volunteer to assess services. I’ve Just volunteered to assess a service through it.
For context, we built this service to manage service assessments and allows assessors to volunteer to assess services. I’ve Just volunteered to assess a service through it.
May 29, 2024 at 4:58 PM
When you ARE your user!!
For context, we built this service to manage service assessments and allows assessors to volunteer to assess services. I’ve Just volunteered to assess a service through it.
For context, we built this service to manage service assessments and allows assessors to volunteer to assess services. I’ve Just volunteered to assess a service through it.
Massive fire in Cannock this morning from 6:30 to just now This view from Solihull #cannockfire
May 9, 2024 at 6:56 AM
Massive fire in Cannock this morning from 6:30 to just now This view from Solihull #cannockfire
As someone who is also working through developing this in DfE - I am so here for this to learn and have a different viewpoint
@katyarnie.bsky.social
@katyarnie.bsky.social
May 8, 2024 at 2:34 PM
As someone who is also working through developing this in DfE - I am so here for this to learn and have a different viewpoint
@katyarnie.bsky.social
@katyarnie.bsky.social
I get this ad on insta all the time and every time I see it, I think, I wish they’d done the reg plate input the right length.
(I know it’s total click bait and they are preying on people to think it’s a legit gov looking service etc etc etc, before anyone starts.)
(I know it’s total click bait and they are preying on people to think it’s a legit gov looking service etc etc etc, before anyone starts.)
March 27, 2024 at 9:56 AM
I get this ad on insta all the time and every time I see it, I think, I wish they’d done the reg plate input the right length.
(I know it’s total click bait and they are preying on people to think it’s a legit gov looking service etc etc etc, before anyone starts.)
(I know it’s total click bait and they are preying on people to think it’s a legit gov looking service etc etc etc, before anyone starts.)
I’d have no friends left!! and also, deputy director? No thanks - my job is tough enough already.
March 24, 2024 at 5:50 PM
I’d have no friends left!! and also, deputy director? No thanks - my job is tough enough already.
Some great talks so far from HSBC and Skyscanner today at Naidex around accessibility
March 21, 2024 at 12:45 PM
Some great talks so far from HSBC and Skyscanner today at Naidex around accessibility
That looks some good cake.
I made pancakes.
I made pancakes.
March 20, 2024 at 8:24 PM
That looks some good cake.
I made pancakes.
I made pancakes.
If you have a sodastream or aarke carbonate, this swapover service is fantastic - C02 canister delivery. £39 every 3 months for 4 cylinders. Same cylinders as sodastream. That’s £10 per cyclinder rather than £22 for sodastream refills. I don’t get commission. co2you.co/products/gas...
March 5, 2024 at 3:54 PM
If you have a sodastream or aarke carbonate, this swapover service is fantastic - C02 canister delivery. £39 every 3 months for 4 cylinders. Same cylinders as sodastream. That’s £10 per cyclinder rather than £22 for sodastream refills. I don’t get commission. co2you.co/products/gas...
EE and BT (same company) have the worst usability and dark patterns of regular services I use, not to mention errors on getting bills and viewing offers. Took me over 30 mins today to cancel a sim.
Given there's so many designers from x-GOV working for EE and BT now, really I'd expect better.
Given there's so many designers from x-GOV working for EE and BT now, really I'd expect better.
December 16, 2023 at 12:13 PM
EE and BT (same company) have the worst usability and dark patterns of regular services I use, not to mention errors on getting bills and viewing offers. Took me over 30 mins today to cancel a sim.
Given there's so many designers from x-GOV working for EE and BT now, really I'd expect better.
Given there's so many designers from x-GOV working for EE and BT now, really I'd expect better.
I’ve deleted my Twitter account and it feels so good.
December 7, 2023 at 1:48 AM
I’ve deleted my Twitter account and it feels so good.
A great day today with colleagues using the Service Design kit from MethodKit - lots of idea and thought generation and conversations. Makes me really enjoy the service design and ideation side of my work.
November 29, 2023 at 8:40 PM
A great day today with colleagues using the Service Design kit from MethodKit - lots of idea and thought generation and conversations. Makes me really enjoy the service design and ideation side of my work.