6. The government has been getting a massive bye for years, receiving unwitting cover from the OPP and traffic reporters who've been co-opted into doing the explaining for them. Time to step up MTO.

Own it.

Explain it.

Be accountable.

It’s your highway.

END

5. Instead, drivers rely on Waze and other apps - crowd-sourced by fellow (distracted!) hostages - to stay informed.

4. If you’ve ever been stuck in traffic on a 400-series highway due to a crash, stalled car, construction, whatever, ask yourself this: have you ever heard the Ontario Ministry of Transposition, whose highway it is, explain, apologize, or commit to doing better? Me either.

3. I have the scars to prove communicating, not shifting blame, was our priority. The “why” was always made clear, but frustrated commuters rarely care.

2. The TTC wore every delay, regardless of cause - frequently apologizing even if not at fault. Many delays on public transit systems are fully outside an agency’s control.

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