Bradstr
@bradstr.bsky.social
Principal - Bigger Boat Consulting
Salesforce for nonprofits (housing, human services, donor management)
Salesforce for nonprofits (housing, human services, donor management)
4. Why does the partner program reward firm growth? The partner market is crowded, and the Salesforce consulting market is soft.
Thoughts/ideas? 5/5
Thoughts/ideas? 5/5
November 20, 2024 at 10:42 PM
4. Why does the partner program reward firm growth? The partner market is crowded, and the Salesforce consulting market is soft.
Thoughts/ideas? 5/5
Thoughts/ideas? 5/5
3. Partners should not be able to get project completion credit (shows on AppExchange) for a project that does not go to the client for a CSAT survey. This used to be the case, but now you can choose not to send a CSAT. 4/N
November 20, 2024 at 10:40 PM
3. Partners should not be able to get project completion credit (shows on AppExchange) for a project that does not go to the client for a CSAT survey. This used to be the case, but now you can choose not to send a CSAT. 4/N
A few thoughts:
1. Partners should only get ACV credit for projects with a completed CSAT (customer satisfaction) survey, perhaps prorated based on rating.
2. Add a new metric that measures CSAT 6 to 12 months AFTER a project launches. This is a better indicator of customer success. 3/N
1. Partners should only get ACV credit for projects with a completed CSAT (customer satisfaction) survey, perhaps prorated based on rating.
2. Add a new metric that measures CSAT 6 to 12 months AFTER a project launches. This is a better indicator of customer success. 3/N
November 20, 2024 at 10:39 PM
A few thoughts:
1. Partners should only get ACV credit for projects with a completed CSAT (customer satisfaction) survey, perhaps prorated based on rating.
2. Add a new metric that measures CSAT 6 to 12 months AFTER a project launches. This is a better indicator of customer success. 3/N
1. Partners should only get ACV credit for projects with a completed CSAT (customer satisfaction) survey, perhaps prorated based on rating.
2. Add a new metric that measures CSAT 6 to 12 months AFTER a project launches. This is a better indicator of customer success. 3/N
Likewise, the firms that Account Execs recommend are often the ones they know will help them sell more licenses. Again, zero correlation between selling more $ licenses and customer success. 2/N
November 20, 2024 at 10:38 PM
Likewise, the firms that Account Execs recommend are often the ones they know will help them sell more licenses. Again, zero correlation between selling more $ licenses and customer success. 2/N