I've got something for this!

You build a new version of the app or “improve” some thing. Even if that improvement comes at the cost of user experience.

Maybe you improve site-retention by making it more frustrating to use. But maybe you can sell that “improved site-retention” to get a promotion?

Your immediate mgmt does not want to lose power and lose prestige by being labelled as a maintenance team. Your team does not want to be stuck in maintenance mode, you want promotions and raises. Difficult to do that when the app is just being maintained. How do you prove yourself?

How do you keep the budget steady for your team and how do you get promoted - when the app is stable ? You can coast for a few years doing bug fixes etc. You don’t need as many ppl for just maintenance- so eventually the push to slim down or reassign folks comes in.

I do, and that’s very much the part of the promotion game.

It’s important to recognize this in part because that makes it a lot easier to convince people we have the resources and capacity to help this very unfortunate, very small population.

The theory of evolution is true and the fact that people voted for creationists does not in fact change that. Misleading and incoherent narratives do not change the objective facts.

That seems to be Stancil's point, that in order to enact change, you need to have the buy-in of the majority who like their policy and don't want to see it change -- even if they 'like' their policy because they haven't had to seriously use it.

It doesn't matter though, if most people generally like their insurance (evn if the reality is that their insurance sucks) - then they'll hesitate to vote for healthcare reform (see the pushback on ACA).

Does that make a difference when they vote though?

1. People generally like their insurance
2. Their insurance is crap

Number 2 doesn't negate number 1 even if it should because they just don't know it yet.