A2 Ensuring banking services are private, secure, & accessible for everyone, at every life stage, is smart business. In today’s digital age, tech serves as the great equalizer. Banks that overlook accessibility risk losing customers. #Accessiblebanking
#AXSChat #BankAbility #WeAreBillionStrong

Brilliant sunshine and blue skies augurs well for a successful zero conference. I am at the Austrian Parliament for the opening ceremony of the conference. #ZeroCon25

A4 To harness AI’s full potential for accessibility, it’s essential to actively involve Persons with Disabilities (PwD) in every phase of AI development.

This includes engaging PwD for AI roles and prioritizing inclusive research.

#BankAbility
#AXSChat #WeAreBillionStrong

(1/3) It needs repeating: in 1994, Ukraine was persuaded to give up its nuclear weapons to Russia in return for the US, the UK, and Russia guaranteeing Ukraine’s sovereignty, security, and territorial integrity.

Amazing to be in the Austrian Parliament for the opening ceremony of #ZeroCon25 Its a fabulous building filled with light and also my friends from the global #accessibility community.

Looking forward to having some amazing and important conversations about human inclusion. #AXSChat #Disability

A3. Effective collaboration with #blind communities requires active engagement and inclusive design. involving blind individuals in the development of navigation and wayfinding solutions, we ensure their real-world experiences shape the tools they use.
#AXSChat #WeAreBillionStrong #InclusiveDesign

Banks must remove friction in digital banking with simpler authentication, WCAG 2.2 & EAA compliance, and multimodal interactions (voice, text, touch). It must be built into the DNA of digital banking, ensuring that accessibility isn’t an afterthought.
#AXSChat #BankAbility #WeAreBillionStrong

Q6. What strategies can banks implement to make their services less cumbersome and more accessible for all customers, ensuring financial inclusion is prioritized across diverse demographics? #AXSChat

Should they? Absolutely! “Profit with Purpose” is smart business. Inclusive banking isn’t charity—it’s a growth strategy. BankAbility will be able to help banks turn accessibility into a competitive edge, boosting retention & serving underserved markets.
#AXSChat #BankAbility #WeAreBillionStrong

Q5. Should banks adopt a “Profit with Purpose” approach to prioritize human inclusion at every stage of life beyond childhood? How can this mindset drive positive change in financial accessibility? #AXSChat

High-net-worth clients expect seamless accessibility – it’s the ultimate customer service. But accessibility needs to come as standard for all customers – with intuitive, adaptable, seamless navigation and cognitive-friendly interfaces to name but a few.
#AXSChat #BankAbility #WeAreBillionStrong

Agree. Wealthier customers expect to be included. #AXSChat

Q4. Wealthier clients increasingly require accessible banking solutions as they age. How can banks improve these services to meet high-net-worth individuals’ expectations for seamless accessibility? #AXSChat

Legacy systems weren’t built for accessibility. Banks must integrate accessibility at the core of their digital strategies. They need to work with fintechs to embed real accessibility into their platforms, making finance truly inclusive.

#AXSChat #BankAbility #WeAreBillionStrong #Accessibility

Q3. Legacy systems pose accessibility challenges for many banks. How can financial institutions overcome these hurdles as they transition to predominantly online services? #AXSChat

Q2. With 62% of UK bank branches closing since 2015, how can financial institutions ensure accessibility remains robust for customers across all life stages, from youth to elderly clients? #AXSChat

Q1. How can banks achieve #HyperPersonalization to meet the diverse accessibility needs of all customers, especially as more services move online? #AXSChat