In times like these, the workforce cares more about values than outcomes.

Thank you for stopping by my blog today. Imagine working in a customer support environment where the day begins with one challenge after another. The phones are relentless, systems glitch, and tensions run high. Your coworkers, visibly exhausted, turn to you for a moment of relief, venting their frustrations. You listen attentively, offering encouragement, empathy, and understanding because that’s who you are.

By better understanding how your brain works, you can learn to control your emotions, make better decisions, and live with intention.

Think you can "purpose" your way to happiness? Think again. Discover the key difference between meaning and purpose, and why you need both for true fulfillment.

Thank you for stopping by my blog. Our interactions are important. They can convey so many different meanings and based on those interactions we have, it can cause the moment to produce various feelings around our actions. Let's for a bit delve into how our interactions can direct the customer service experience. I will share 4 items to give thought to when trying to deliver an exceptional customer experience and how it might make the difference on your customer staying true to your business or looking to your competitor.

Thank you for visiting my blog today! Let's dive into today's topic. As AI becomes increasingly integrated into our daily lives, there’s one vital element I believe remains irreplaceable—at least during my lifetime. I'm talking about the human touch in delivering an exceptional customer experience. You've likely encountered various situations involving AI, whether it's checking on a medical issue, tracking an order, paying a bill over the phone, or placing an order online.

YouTube video by David Beaumont

We don’t need to avoid the quicksand, but we can certainly become strong enough to walk through it.

Thank you for taking time to stop by to see what I am writing about. Businesses in the customer service world are continuously investigation new ways to improve the customer service experience. Customers want to be assured that they are being treated in a way that gives them purpose for wanting to come back to your business and buy again. Let's look at a way that could give the customer a reason for spending time with your business.

Thank you for stopping by my blog to see my latest post. I'd like to share something I came across in a video discussing pleasing and serving customers. I decided that I would look more into this and write about it. So, let's get into it. In the world of customer service, businesses often grapple with the balance between servicing and pleasing their customers.

Best-selling author David Brooks discusses his latest book “How to Know a Person.”

It's been a moment since I have written. I thought this would be a good post to keep in mind as the world is changing as AI is becoming a part of everyone's lives. It seems whether people oppose or accept, AI is here to stay. So, let's give some thoughts on how this technology could impact the customer service experience and assist with making our interactions pleasurable, but at the same time be mindful of some of the risks and how it could disrupt the experience in a stressful way.