We’ve got a big problem, we human beings. Bigger than plastic in the oceans and toxins in the air, bigger even than climate change. It’s how we talk and listen to each other.It’s the basis for everything we do – and will need to do – together . Yet so much of our communication washes around in a sea of confusion, conflict and dysfunction – at home, at work, in society and in the world.‘That’s life,’ some will say. ‘It’s normal.’ But it needn’t be. We can do better. We have to do better. Because