Emma Fletcher
@emmafletcher.bsky.social
Self-Employed since 2022 running niche internet business, my family doesn't understand how I make $$$
Making DIY soldering kits -> learntosolderkits.com
Helping biz owners with emails -> evergreensupport.co
Previous life software engineer, still a nerd
Making DIY soldering kits -> learntosolderkits.com
Helping biz owners with emails -> evergreensupport.co
Previous life software engineer, still a nerd
When you're trying to catch up in the inbox after having Veteran's Day off and the messages just keep coming😭
November 12, 2025 at 8:21 PM
When you're trying to catch up in the inbox after having Veteran's Day off and the messages just keep coming😭
POV: you're an ecomm owner and the MOQ is 1500
November 10, 2025 at 5:46 PM
POV: you're an ecomm owner and the MOQ is 1500
Spent some time outside today enjoying the nice fall weather 🍂
November 9, 2025 at 1:26 AM
Spent some time outside today enjoying the nice fall weather 🍂
In the office today: building kits with "do not walk away with me" tethers for retail display units
November 6, 2025 at 3:02 AM
In the office today: building kits with "do not walk away with me" tethers for retail display units
Reworked our pricing page to something I think is much more intuitive
It ain't fancy but I'm proud of how it turned out
#buildinpublic
It ain't fancy but I'm proud of how it turned out
#buildinpublic
October 31, 2025 at 6:33 PM
Reworked our pricing page to something I think is much more intuitive
It ain't fancy but I'm proud of how it turned out
#buildinpublic
It ain't fancy but I'm proud of how it turned out
#buildinpublic
Very important visitor at the office today
meow
meow
October 10, 2025 at 5:46 PM
Very important visitor at the office today
meow
meow
If you think your customer inbox is bad, just know there is always someone else out there who has it worse
I'm completing this audit right now but am struggling to not just immediately start responding to customers - I want to help!
I'm completing this audit right now but am struggling to not just immediately start responding to customers - I want to help!
August 13, 2025 at 6:57 PM
If you think your customer inbox is bad, just know there is always someone else out there who has it worse
I'm completing this audit right now but am struggling to not just immediately start responding to customers - I want to help!
I'm completing this audit right now but am struggling to not just immediately start responding to customers - I want to help!
One of the weirdest (but most fun parts) of running Evergreen Support is embedding myself into totally different businesses that I have never considered before and learning all their lingo and quirks
Today I am learning what part of a ring is the "shank" - never thought I'd need to know that
Today I am learning what part of a ring is the "shank" - never thought I'd need to know that
August 1, 2025 at 9:49 PM
One of the weirdest (but most fun parts) of running Evergreen Support is embedding myself into totally different businesses that I have never considered before and learning all their lingo and quirks
Today I am learning what part of a ring is the "shank" - never thought I'd need to know that
Today I am learning what part of a ring is the "shank" - never thought I'd need to know that
Fun to see that Evergreen Support now has team members in 7 US states and 2 countries (US & Mexico)
July 15, 2025 at 9:49 PM
Fun to see that Evergreen Support now has team members in 7 US states and 2 countries (US & Mexico)
Important couch update: colorful component pillows have arrived
June 23, 2025 at 7:27 PM
Important couch update: colorful component pillows have arrived
Been doing daily email support for almost 3 years and messages like this never get old 😊
June 4, 2025 at 3:21 AM
Been doing daily email support for almost 3 years and messages like this never get old 😊
Got an itty bitty couch for the office and I'm kinda obsessed with it
Gonna get some electronic component design throw pillows to go with it
So teeny tiny 🥺
Gonna get some electronic component design throw pillows to go with it
So teeny tiny 🥺
June 2, 2025 at 11:56 PM
Got an itty bitty couch for the office and I'm kinda obsessed with it
Gonna get some electronic component design throw pillows to go with it
So teeny tiny 🥺
Gonna get some electronic component design throw pillows to go with it
So teeny tiny 🥺
my mighty graphic design skills at work
working on the LTSK newsletter for May, gonna be a banger
working on the LTSK newsletter for May, gonna be a banger
May 22, 2025 at 6:05 PM
my mighty graphic design skills at work
working on the LTSK newsletter for May, gonna be a banger
working on the LTSK newsletter for May, gonna be a banger
When you start getting support requests for *other* soldering kits that are sold on Amazon 🫠
May 21, 2025 at 8:50 PM
When you start getting support requests for *other* soldering kits that are sold on Amazon 🫠
May 19, 2025 at 12:10 AM
I'll be helping out at the Cocoa Press booth at @rmrrf.bsky.social today!
Coming by to say hi and get some tasty 3d printed chocolate treats
Coming by to say hi and get some tasty 3d printed chocolate treats
May 17, 2025 at 2:32 PM
I'll be helping out at the Cocoa Press booth at @rmrrf.bsky.social today!
Coming by to say hi and get some tasty 3d printed chocolate treats
Coming by to say hi and get some tasty 3d printed chocolate treats
Well this is fun 🫠
Ordered $40 worth of LEDs, paid $40 in shipping, now paying an additional $86.31 in duties and processing fees
Ordered $40 worth of LEDs, paid $40 in shipping, now paying an additional $86.31 in duties and processing fees
May 5, 2025 at 10:02 PM
Well this is fun 🫠
Ordered $40 worth of LEDs, paid $40 in shipping, now paying an additional $86.31 in duties and processing fees
Ordered $40 worth of LEDs, paid $40 in shipping, now paying an additional $86.31 in duties and processing fees
Another day, another Kafka-esque experience with Amazon Seller Support
(there are no published Amazon guidelines on these words, no one know how they came to be banned except our AI overlords)
(there are no published Amazon guidelines on these words, no one know how they came to be banned except our AI overlords)
May 1, 2025 at 9:27 PM
Another day, another Kafka-esque experience with Amazon Seller Support
(there are no published Amazon guidelines on these words, no one know how they came to be banned except our AI overlords)
(there are no published Amazon guidelines on these words, no one know how they came to be banned except our AI overlords)
Sunday Afternoon Vibes
April 20, 2025 at 10:01 PM
Sunday Afternoon Vibes
One day at a time 🤓
April 15, 2025 at 11:45 PM
One day at a time 🤓
Went outside, touched some grass
Hope everyone had a great weekend!
Hope everyone had a great weekend!
April 13, 2025 at 9:01 PM
Went outside, touched some grass
Hope everyone had a great weekend!
Hope everyone had a great weekend!
Your FriYAY dose of cuteness - throwback to when Kira was an itty bitty baby with a pink belly 🐾
April 11, 2025 at 10:00 PM
Your FriYAY dose of cuteness - throwback to when Kira was an itty bitty baby with a pink belly 🐾
And another one today! Customer support can get ya down sometimes but messages like these really do make my day 💌
April 11, 2025 at 7:44 PM
And another one today! Customer support can get ya down sometimes but messages like these really do make my day 💌
I spent about an hour yesterday writing back to a very upset customer and opened the inbox to this today
It was just a little bit of a misunderstanding and speaking human to human made all the difference 🥹
Biggest W this week!
It was just a little bit of a misunderstanding and speaking human to human made all the difference 🥹
Biggest W this week!
April 11, 2025 at 5:33 PM
I spent about an hour yesterday writing back to a very upset customer and opened the inbox to this today
It was just a little bit of a misunderstanding and speaking human to human made all the difference 🥹
Biggest W this week!
It was just a little bit of a misunderstanding and speaking human to human made all the difference 🥹
Biggest W this week!
The FIRST EVER Evergreen Support Retreat was an amazing success
Working fully remote for ~5 years I sometimes forget the fun of working with others in person
We will of course be staying a fully remote company but I plan on doing more of these retreats in the future
Working fully remote for ~5 years I sometimes forget the fun of working with others in person
We will of course be staying a fully remote company but I plan on doing more of these retreats in the future
March 17, 2025 at 2:51 PM
The FIRST EVER Evergreen Support Retreat was an amazing success
Working fully remote for ~5 years I sometimes forget the fun of working with others in person
We will of course be staying a fully remote company but I plan on doing more of these retreats in the future
Working fully remote for ~5 years I sometimes forget the fun of working with others in person
We will of course be staying a fully remote company but I plan on doing more of these retreats in the future