What made me write such a silly line in an otherwise serious book? Check the links in bio, grab a copy and check it out for yourself!

With by book out for a week now I thought it would be fun to share my original idea for a cover before letting an actual designer make it better.

Links to the actual cover (and book) in my bio

When the customer comes in for a refund a month after the return date and you still have to be nice about it.

IT'S OFFICIAL!!

My first book, "Like I Said: The Salesperson's Guide to Being a Better Customer" is in review on Amazon! Sales link will follow when available.

I'm beyond excited!

When the bliss of an empty mall during a snowstorm is interrupted by a customer who could have had their problem solved over the phone...

Why is it that it's more enjoyable to play an idle phone game about retail than it is to work actual retail?

Answer: less sass from customers

Here's to another year of being asked some of the most obvious questions by customers. Example below:

We have 4 days until Christmas and I just want to say this to all #retail workers out there:

You are all champions, and no matter what you may have gone through this holiday season, you made it through! You deserve all the rest in the new year!

My whole morning!