EricLaw 🎻
@ericlawrence.com
Seek first to understand.
Impatient optimist. Dad. Zetetic. Author. Speaker. Made Fiddler & SlickRun. My code runs in your browser. @ MSFT 18y+ on web and security. My words are my own.
he/him
https://ericlawrence.com/
https://textslashplain.com/
Impatient optimist. Dad. Zetetic. Author. Speaker. Made Fiddler & SlickRun. My code runs in your browser. @ MSFT 18y+ on web and security. My words are my own.
he/him
https://ericlawrence.com/
https://textslashplain.com/
Now down to three agents.
January 8, 2026 at 8:56 AM
Now down to three agents.
“Please wait for a brief hold?”
And two minutes after putting me on hold again, they dropped the call.
KLM is an absolute shitshow of an airline.
And two minutes after putting me on hold again, they dropped the call.
KLM is an absolute shitshow of an airline.
January 7, 2026 at 6:52 PM
“Please wait for a brief hold?”
And two minutes after putting me on hold again, they dropped the call.
KLM is an absolute shitshow of an airline.
And two minutes after putting me on hold again, they dropped the call.
KLM is an absolute shitshow of an airline.
After KLM finally picked up after five days, I waited on hold for two hours before getting a human. I asked for a rebooking and they said “Oh, that flight doesn’t seem to have been canceled?” After ten minutes of back and forth they were like “Oh okay, we’ll put you on tomorrow’s flight, ok?”
January 7, 2026 at 6:51 PM
After KLM finally picked up after five days, I waited on hold for two hours before getting a human. I asked for a rebooking and they said “Oh, that flight doesn’t seem to have been canceled?” After ten minutes of back and forth they were like “Oh okay, we’ll put you on tomorrow’s flight, ok?”