@nikitachoudary.bsky.social
Founder and CEO of startup Help Desk Support Now, an agentic AI IT support desk platform.
https://www.helpdesksupportnow.com
https://www.helpdesksupportnow.com
Reposted
Walmart CEO teases the future of retail with AI-powered shopping
November 24, 2025 at 2:50 AM
Walmart CEO teases the future of retail with AI-powered shopping
My company continues to grow. We built our #AI-driven IT #helpdesk support team supporting #Walmart and we continue to partner with new firms. Please contact us if you're interested in learning more.
contact.helpdesksupportnow.com/contact-us.h...
contact.helpdesksupportnow.com/contact-us.h...
Contact Us | Help Desk Support Now
contact.helpdesksupportnow.com
October 28, 2025 at 3:14 PM
My company continues to grow. We built our #AI-driven IT #helpdesk support team supporting #Walmart and we continue to partner with new firms. Please contact us if you're interested in learning more.
contact.helpdesksupportnow.com/contact-us.h...
contact.helpdesksupportnow.com/contact-us.h...
Sometimes these simple words in feedback make all the difference. I love my coffee, but this really drives me in the morning to keep growing my team and my business.
#helpdesksupportnow
#helpdesksupportnow
September 29, 2025 at 2:23 PM
Sometimes these simple words in feedback make all the difference. I love my coffee, but this really drives me in the morning to keep growing my team and my business.
#helpdesksupportnow
#helpdesksupportnow
Universities are truly the next market for this rapidly evolving space of AI driven help desk support
Transforming IT Help Desks: 3CLogic's AI Innovations Boost Ivy League Institutions#USA#ServiceNow#Rockville#Voice_AI #3CLogic
Transforming IT Help Desks: 3CLogic's AI Innovations Boost Ivy League Institutions
3CLogic's cutting-edge Voice AI and cloud contact center solution are reshaping IT help desks for two prestigious universities, enhancing efficiency and user experience.
third-news.com
September 17, 2025 at 2:12 PM
Universities are truly the next market for this rapidly evolving space of AI driven help desk support
Reposted
#AI is automating #IT—help desks, junior devs, and testers are at risk. But IT isn’t dying, it’s evolving. The key? Adapt.
✅ Learn AI, don’t fear it.
✅ Specialize & upskill.
✅ Focus on strategy & leadership.
AI isn’t the enemy—it’s a #tool. Are you ready?
✅ Learn AI, don’t fear it.
✅ Specialize & upskill.
✅ Focus on strategy & leadership.
AI isn’t the enemy—it’s a #tool. Are you ready?
April 2, 2025 at 6:30 PM
#AI is automating #IT—help desks, junior devs, and testers are at risk. But IT isn’t dying, it’s evolving. The key? Adapt.
✅ Learn AI, don’t fear it.
✅ Specialize & upskill.
✅ Focus on strategy & leadership.
AI isn’t the enemy—it’s a #tool. Are you ready?
✅ Learn AI, don’t fear it.
✅ Specialize & upskill.
✅ Focus on strategy & leadership.
AI isn’t the enemy—it’s a #tool. Are you ready?
Shalini Kapoor's point about benchmarking AI-driven or supported interactions with users or customers is well taken. I would say that is the cornerstone of our development in our support of Walmart IT help desk programs.
#walmart
#Converge
youtu.be/E81aBx15Rmo?...
#walmart
#Converge
youtu.be/E81aBx15Rmo?...
Converge 2025 | Walmart: The future of AI-driven enterprise architecture
YouTube video by Walmart Global Tech
youtu.be
September 3, 2025 at 3:42 PM
Shalini Kapoor's point about benchmarking AI-driven or supported interactions with users or customers is well taken. I would say that is the cornerstone of our development in our support of Walmart IT help desk programs.
#walmart
#Converge
youtu.be/E81aBx15Rmo?...
#walmart
#Converge
youtu.be/E81aBx15Rmo?...
Reposted
Walmart Consolidates AI Strategy With ‘Super Agents’
Retail giant streamlines dozens of AI tools into unified interfaces to simplify experience and boost online sales
virtualguild.ai/blog/2025/07...
Retail giant streamlines dozens of AI tools into unified interfaces to simplify experience and boost online sales
virtualguild.ai/blog/2025/07...
July 27, 2025 at 12:50 AM
Walmart Consolidates AI Strategy With ‘Super Agents’
Retail giant streamlines dozens of AI tools into unified interfaces to simplify experience and boost online sales
virtualguild.ai/blog/2025/07...
Retail giant streamlines dozens of AI tools into unified interfaces to simplify experience and boost online sales
virtualguild.ai/blog/2025/07...
This is probably not going to be the first time this happens or that we hear about it. Many companies we have found do not take this seriously enough.
We have been working with retailers to secure this process, using AI.
www.helpdesksupportnow.com
#helpdesk
#AIhelpdesk
We have been working with retailers to secure this process, using AI.
www.helpdesksupportnow.com
#helpdesk
#AIhelpdesk
July 30, 2025 at 2:28 PM
This is probably not going to be the first time this happens or that we hear about it. Many companies we have found do not take this seriously enough.
We have been working with retailers to secure this process, using AI.
www.helpdesksupportnow.com
#helpdesk
#AIhelpdesk
We have been working with retailers to secure this process, using AI.
www.helpdesksupportnow.com
#helpdesk
#AIhelpdesk
Reposted
Walmart bets on AI super agents to boost e-commerce growth reut.rs/3J2fqTq
Walmart bets on AI super agents to boost e-commerce growth
Walmart unveiled plans on Thursday to roll out a suite of AI-powered "super agents" designed to improve the shopping experience for customers and streamline operations.
reut.rs
July 24, 2025 at 9:10 AM
Walmart bets on AI super agents to boost e-commerce growth reut.rs/3J2fqTq
We have been seeing some similar returns, but primarily supporting a major retailer
www.unite.ai/10-best-ai-c...
www.unite.ai/10-best-ai-c...
10 Best AI Customer Support Software with Help Desk Features (2025)
The AI customer support market has exploded to $12.06 billion in 2025, up from $9.53 billion in 2023, and is projected to reach a staggering $53.3 billion by 2034. This 35.8% CAGR reflects the impact ...
www.unite.ai
July 18, 2025 at 5:04 PM
We have been seeing some similar returns, but primarily supporting a major retailer
www.unite.ai/10-best-ai-c...
www.unite.ai/10-best-ai-c...
Definitely of interest for us at Help Desk Support Now. We have been developing AI driven IT support with this precisely in mind - can we defeat or disrupt social engineering attempts by groups like scattered spider?
“Scattered Spider actors steal sensitive data for extortion and often deploy ransomware.”
"use...social engineering techniques” like impersonating employees or contractors to convince the target company’s IT help desks to grant them access to internal systems."
#infosec
"use...social engineering techniques” like impersonating employees or contractors to convince the target company’s IT help desks to grant them access to internal systems."
#infosec
FBI warns travelers of 'Scattered Spiders' group targeting airlines
The FBI issued a warning about a sophisticated group that is hacking major airlines.
www.sfgate.com
July 8, 2025 at 1:41 PM
Definitely of interest for us at Help Desk Support Now. We have been developing AI driven IT support with this precisely in mind - can we defeat or disrupt social engineering attempts by groups like scattered spider?
Reposted
The Scattered Spider hacking group has caused chaos among retailers, insurers, and airlines in recent months. Researchers warn that its flexible structure poses challenges for defense. www.wired.com/story/scatte...
A Group of Young Cybercriminals Poses the ‘Most Imminent Threat’ of Cyberattacks Right Now
The Scattered Spider hacking group has caused chaos among retailers, insurers, and airlines in recent months. Researchers warn that its flexible structure poses challenges for defense.
www.wired.com
July 2, 2025 at 6:01 PM
The Scattered Spider hacking group has caused chaos among retailers, insurers, and airlines in recent months. Researchers warn that its flexible structure poses challenges for defense. www.wired.com/story/scatte...
These are worthy cautionary tales, certainly. I think businesses are moving in this direction regardless, but we can make more incremental decisions along the way in how we facilitate business processes with AI etc.
Anthropic put their AI chatbot in charge of a small business
It did not turn a profit, had an existential crisis, then gaslit itself into believing it was the victim of a cruel April Fool’s joke (this is a spiral many of us who worked in retail have experienced)
open.substack.com/pub/globalsh...
It did not turn a profit, had an existential crisis, then gaslit itself into believing it was the victim of a cruel April Fool’s joke (this is a spiral many of us who worked in retail have experienced)
open.substack.com/pub/globalsh...
Anthropic's AI Retail Manager Lost Money, Its Temper, And Its Grip On Reality
Claudius was a spectacular failure
open.substack.com
July 1, 2025 at 1:52 PM
These are worthy cautionary tales, certainly. I think businesses are moving in this direction regardless, but we can make more incremental decisions along the way in how we facilitate business processes with AI etc.
Reposted
An audacious act by Walmart to own its AI destiny—an impressive technical feat!
venturebeat.com/ai/walmart-a...
All about Element here: tech.walmart.com/content/walm...
#ai
via @muralirk.bsky.social
venturebeat.com/ai/walmart-a...
All about Element here: tech.walmart.com/content/walm...
#ai
via @muralirk.bsky.social
How Walmart built an AI platform that makes it beholden to no one (and that 1.5M associates actually want to use)
Inside Walmart's AI foundry: Element platform builds and deploys apps cutting task time 67%, handling 3M daily queries.
venturebeat.com
June 24, 2025 at 5:01 PM
An audacious act by Walmart to own its AI destiny—an impressive technical feat!
venturebeat.com/ai/walmart-a...
All about Element here: tech.walmart.com/content/walm...
#ai
via @muralirk.bsky.social
venturebeat.com/ai/walmart-a...
All about Element here: tech.walmart.com/content/walm...
#ai
via @muralirk.bsky.social
Reposted
Tech support desk at work is one of the first jobs on #AI’s replacement ticket @cnbc.com
➡️ By 2027, AI will create more IT support solutions than humans
➡️ Palo Alto Networks cut IT staff by 50% using AI, targeting 80%.
➡️ Challenges: cost, complexity, and preference for human help
➡️ By 2027, AI will create more IT support solutions than humans
➡️ Palo Alto Networks cut IT staff by 50% using AI, targeting 80%.
➡️ Challenges: cost, complexity, and preference for human help
December 2, 2024 at 12:52 PM
Reposted
Walmart has signed a lease for a second office in Chennai, expanding its technology operations in India. Here's what this means for India’s growing tech sector and Walmart’s global digital push.
#WalmartIndia #TechExpansion #GlobalTechHubs #DigitalTransformation #ChennaiTech #BDigit24
#WalmartIndia #TechExpansion #GlobalTechHubs #DigitalTransformation #ChennaiTech #BDigit24
Walmart Strengthens Tech Footprint in India with Major Chennai Expansion
With a new 465,000 sq. ft. tech hub in Chennai, Walmart doubles down on its digital innovation journey in India Walmart, the American retail giant, has taken a major step to strengthen its digital backbone by finalizing a lease for a second office in Chennai, India. The new facility, measuring over 465,000 square feet, marks a significant expansion of Walmart Global Tech operations in the country and highlights India’s growing role as a global technology and innovation hub.
bdigit24.com
April 16, 2025 at 2:50 PM
Walmart has signed a lease for a second office in Chennai, expanding its technology operations in India. Here's what this means for India’s growing tech sector and Walmart’s global digital push.
#WalmartIndia #TechExpansion #GlobalTechHubs #DigitalTransformation #ChennaiTech #BDigit24
#WalmartIndia #TechExpansion #GlobalTechHubs #DigitalTransformation #ChennaiTech #BDigit24