NYS Office of Customer Experience
@nyscxo.bsky.social
Making our government work better for New Yorkers. #NYXDelivers
🔗 Learn more: experience.ny.gov
🔗 Learn more: experience.ny.gov
🎡 On Governor’s Day at the #NYSFair, Chief Customer Experience Officer Tonya Webster visited the New York State Workers’ Compensation Board's booth!
We’re grateful for their dedication and proud to highlight the important work they’re doing to improve the #customerexperience across New York.
We’re grateful for their dedication and proud to highlight the important work they’re doing to improve the #customerexperience across New York.
August 22, 2025 at 6:50 PM
🎡 On Governor’s Day at the #NYSFair, Chief Customer Experience Officer Tonya Webster visited the New York State Workers’ Compensation Board's booth!
We’re grateful for their dedication and proud to highlight the important work they’re doing to improve the #customerexperience across New York.
We’re grateful for their dedication and proud to highlight the important work they’re doing to improve the #customerexperience across New York.
🦈 It’s #SharkWeek and we’re diving deep into #CX!
Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions.
🚨 Learn more about our work here: www.ny.gov/programs/new...
Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions.
🚨 Learn more about our work here: www.ny.gov/programs/new...
July 23, 2025 at 1:29 PM
🦈 It’s #SharkWeek and we’re diving deep into #CX!
Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions.
🚨 Learn more about our work here: www.ny.gov/programs/new...
Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions.
🚨 Learn more about our work here: www.ny.gov/programs/new...
Did you know that #a11y is a commonly used shorthand for #accessibility? It also represents a community of people working to make apps, sites, and forms inclusive from the start.
We're happy to join our colleagues in celebrating 35 years of the Americans with Disabilities Act! #ADA35
We're happy to join our colleagues in celebrating 35 years of the Americans with Disabilities Act! #ADA35
July 21, 2025 at 3:32 PM
Did you know that #a11y is a commonly used shorthand for #accessibility? It also represents a community of people working to make apps, sites, and forms inclusive from the start.
We're happy to join our colleagues in celebrating 35 years of the Americans with Disabilities Act! #ADA35
We're happy to join our colleagues in celebrating 35 years of the Americans with Disabilities Act! #ADA35
Reposted by NYS Office of Customer Experience
The Department has a number of health dashboards, with accessible datasets, that cover a wide range of data—from global health summaries looking at infectious disease outbreaks to our own prevention agenda and topic-specific dashboards from A to Z – check it out! health.ny.gov/statistics/
July 16, 2025 at 6:57 PM
The Department has a number of health dashboards, with accessible datasets, that cover a wide range of data—from global health summaries looking at infectious disease outbreaks to our own prevention agenda and topic-specific dashboards from A to Z – check it out! health.ny.gov/statistics/
When reporting discrimination, the process is the message.
The Division of Human Rights is streamlining intake, adding investigators, and building real-time support—raising the standard for a people-centered experience in New York.
🔗 Learn more about their efforts: dhr.ny.gov/news/commiss...
The Division of Human Rights is streamlining intake, adding investigators, and building real-time support—raising the standard for a people-centered experience in New York.
🔗 Learn more about their efforts: dhr.ny.gov/news/commiss...
ADVANCING HUMAN RIGHTS: DENISE M. MIRANDA CONFIRMED AS COMMISSIONER OF THE NEW YORK STATE DIVISION OF HUMAN RIGHTS
dhr.ny.gov
July 14, 2025 at 3:21 PM
When reporting discrimination, the process is the message.
The Division of Human Rights is streamlining intake, adding investigators, and building real-time support—raising the standard for a people-centered experience in New York.
🔗 Learn more about their efforts: dhr.ny.gov/news/commiss...
The Division of Human Rights is streamlining intake, adding investigators, and building real-time support—raising the standard for a people-centered experience in New York.
🔗 Learn more about their efforts: dhr.ny.gov/news/commiss...
Wishing all New Yorkers a safe and happy #FourthofJuly!
July 3, 2025 at 5:27 PM
Wishing all New Yorkers a safe and happy #FourthofJuly!
New York is transforming how government shows up online under @governor.ny.gov, putting New Yorkers first and raising the bar for #CX across the state.
🔗 The newly launched Digital First Standards are a key pillar of this evolution: www.ny.gov/new-york-exp...
🔗 The newly launched Digital First Standards are a key pillar of this evolution: www.ny.gov/new-york-exp...
Digital First Standards
Websites that place users' needs and individual experiences above all else.
www.ny.gov
June 24, 2025 at 7:38 PM
New York is transforming how government shows up online under @governor.ny.gov, putting New Yorkers first and raising the bar for #CX across the state.
🔗 The newly launched Digital First Standards are a key pillar of this evolution: www.ny.gov/new-york-exp...
🔗 The newly launched Digital First Standards are a key pillar of this evolution: www.ny.gov/new-york-exp...
Last week, Chief Tonya Webster was honored to attend New York's first interagency #Juneteenth event. Marking 160 years since emancipation and honoring the legacy of Dr. Hazel Dukes, @nyscxo.bsky.social was proud to witness this powerful celebration.
June 18, 2025 at 4:42 PM
Last week, Chief Tonya Webster was honored to attend New York's first interagency #Juneteenth event. Marking 160 years since emancipation and honoring the legacy of Dr. Hazel Dukes, @nyscxo.bsky.social was proud to witness this powerful celebration.
🗣️ Let’s be honest: New Yorkers don’t sugarcoat things. And that’s how we get stuff done.
That feedback you gave? It’s showing up in faster systems, clearer answers, and fewer “why is this so hard?” moments.
🔗 See how your voice is driving real change: www.ny.gov/turning-cust...
That feedback you gave? It’s showing up in faster systems, clearer answers, and fewer “why is this so hard?” moments.
🔗 See how your voice is driving real change: www.ny.gov/turning-cust...
Turning Customer Insights into Actions
www.ny.gov
June 4, 2025 at 3:13 PM
🗣️ Let’s be honest: New Yorkers don’t sugarcoat things. And that’s how we get stuff done.
That feedback you gave? It’s showing up in faster systems, clearer answers, and fewer “why is this so hard?” moments.
🔗 See how your voice is driving real change: www.ny.gov/turning-cust...
That feedback you gave? It’s showing up in faster systems, clearer answers, and fewer “why is this so hard?” moments.
🔗 See how your voice is driving real change: www.ny.gov/turning-cust...
Reposted by NYS Office of Customer Experience
New Yorkers: You may be eligible for a free air conditioner!
Summer is just around the corner, and our home energy assistance program can help you beat the heat and stay cool. See if you qualify: ny.gov/cool
Summer is just around the corner, and our home energy assistance program can help you beat the heat and stay cool. See if you qualify: ny.gov/cool
June 3, 2025 at 3:33 PM
New Yorkers: You may be eligible for a free air conditioner!
Summer is just around the corner, and our home energy assistance program can help you beat the heat and stay cool. See if you qualify: ny.gov/cool
Summer is just around the corner, and our home energy assistance program can help you beat the heat and stay cool. See if you qualify: ny.gov/cool
Getting #healthinsurance shouldn’t be hard.
That’s why the NY State of Health is making it easier and faster to get it with a bold review of administrative hurdles and a mobile-first redesign—delivering better #CX for New Yorkers.
🔗 Learn more about the process: www.ny.gov/transforming...
That’s why the NY State of Health is making it easier and faster to get it with a bold review of administrative hurdles and a mobile-first redesign—delivering better #CX for New Yorkers.
🔗 Learn more about the process: www.ny.gov/transforming...
Transforming Health Insurance Through a CX Lens
www.ny.gov
May 29, 2025 at 9:13 PM
Getting #healthinsurance shouldn’t be hard.
That’s why the NY State of Health is making it easier and faster to get it with a bold review of administrative hurdles and a mobile-first redesign—delivering better #CX for New Yorkers.
🔗 Learn more about the process: www.ny.gov/transforming...
That’s why the NY State of Health is making it easier and faster to get it with a bold review of administrative hurdles and a mobile-first redesign—delivering better #CX for New Yorkers.
🔗 Learn more about the process: www.ny.gov/transforming...
⚡ Heads up, New York! Storms, snow, or the unexpected—get alerts before they hit.
Get real-time emergency + weather alerts, straight to your phone. Just text your county or borough (no spaces) to 333111 📲
Learn more: www.dhses.ny.gov/emergency-al...
Get real-time emergency + weather alerts, straight to your phone. Just text your county or borough (no spaces) to 333111 📲
Learn more: www.dhses.ny.gov/emergency-al...
May 22, 2025 at 3:12 PM
⚡ Heads up, New York! Storms, snow, or the unexpected—get alerts before they hit.
Get real-time emergency + weather alerts, straight to your phone. Just text your county or borough (no spaces) to 333111 📲
Learn more: www.dhses.ny.gov/emergency-al...
Get real-time emergency + weather alerts, straight to your phone. Just text your county or borough (no spaces) to 333111 📲
Learn more: www.dhses.ny.gov/emergency-al...
Clear, updated policies help government serve New Yorkers better. Regular reviews keep rules fair, compliant, and easy to follow—preventing issues before they start and improving #customerexperience.
🔗 Take a closer look at the process: www.ny.gov/new-york-exp...
🔗 Take a closer look at the process: www.ny.gov/new-york-exp...
Conducting Effective Policy Reviews
Maintaining policies that provide effective guidance and support agency success.
www.ny.gov
May 21, 2025 at 5:22 PM
Clear, updated policies help government serve New Yorkers better. Regular reviews keep rules fair, compliant, and easy to follow—preventing issues before they start and improving #customerexperience.
🔗 Take a closer look at the process: www.ny.gov/new-york-exp...
🔗 Take a closer look at the process: www.ny.gov/new-york-exp...
#DYK: Nearly 1 in 4 New Yorkers lives with a disability?
This #GAAD, the New York State Office of Information Technology Services is launching a Central Accessibility Team to build inclusive digital services! Because #accessibility isn’t a feature—it’s foundational.
This #GAAD, the New York State Office of Information Technology Services is launching a Central Accessibility Team to build inclusive digital services! Because #accessibility isn’t a feature—it’s foundational.
May 15, 2025 at 4:31 PM
#DYK: Nearly 1 in 4 New Yorkers lives with a disability?
This #GAAD, the New York State Office of Information Technology Services is launching a Central Accessibility Team to build inclusive digital services! Because #accessibility isn’t a feature—it’s foundational.
This #GAAD, the New York State Office of Information Technology Services is launching a Central Accessibility Team to build inclusive digital services! Because #accessibility isn’t a feature—it’s foundational.
Each small action—like resting, moving, creating, and connecting with nature—fits together to support your mental health. Wellness isn’t one thing. It’s many little things that work together.
➡️ Explore more ways to boost your mental health: BeWell.ny.gov
#BeWell #MentalHealthAwareness
➡️ Explore more ways to boost your mental health: BeWell.ny.gov
#BeWell #MentalHealthAwareness
May 14, 2025 at 1:43 PM
Each small action—like resting, moving, creating, and connecting with nature—fits together to support your mental health. Wellness isn’t one thing. It’s many little things that work together.
➡️ Explore more ways to boost your mental health: BeWell.ny.gov
#BeWell #MentalHealthAwareness
➡️ Explore more ways to boost your mental health: BeWell.ny.gov
#BeWell #MentalHealthAwareness
Reposted by NYS Office of Customer Experience
Wishing all New York moms, grandmas, and mother figures a very happy Mother’s Day! 💐
May 11, 2025 at 2:06 PM
Wishing all New York moms, grandmas, and mother figures a very happy Mother’s Day! 💐
This #PSRW, we thank New York State public servants working every day to make government more responsive, accessible, and human-centered.
We’re grateful to @governor.ny.gov Kathy Hochul for prioritizing #CX and empowering agencies and public servants to lead with empathy and innovation.
We’re grateful to @governor.ny.gov Kathy Hochul for prioritizing #CX and empowering agencies and public servants to lead with empathy and innovation.
May 8, 2025 at 3:28 PM
This #PSRW, we thank New York State public servants working every day to make government more responsive, accessible, and human-centered.
We’re grateful to @governor.ny.gov Kathy Hochul for prioritizing #CX and empowering agencies and public servants to lead with empathy and innovation.
We’re grateful to @governor.ny.gov Kathy Hochul for prioritizing #CX and empowering agencies and public servants to lead with empathy and innovation.
The right data doesn’t just inform—it transforms. And we’re using it to improve services for New Yorkers and elevate the #customerexperience.
➡️ Discover how we're driving change with data: www.ny.gov/what-we-talk...
➡️ Discover how we're driving change with data: www.ny.gov/what-we-talk...
What We Talk About When We Talk About the Right Data
www.ny.gov
May 6, 2025 at 6:12 PM
The right data doesn’t just inform—it transforms. And we’re using it to improve services for New Yorkers and elevate the #customerexperience.
➡️ Discover how we're driving change with data: www.ny.gov/what-we-talk...
➡️ Discover how we're driving change with data: www.ny.gov/what-we-talk...
Reposted by NYS Office of Customer Experience
Don't let our trails look like the garbage mashers on the detention level! Protect New York’s public lands for current and future generations.
#MayThe4thBeWithYou
#MayThe4thBeWithYou
May 4, 2025 at 5:05 PM
Don't let our trails look like the garbage mashers on the detention level! Protect New York’s public lands for current and future generations.
#MayThe4thBeWithYou
#MayThe4thBeWithYou
At @nyscxo.bsky.social, we’re reimagining what it means to serve New Yorkers.
Our #CX strategy is grounded in 3 principles:
🧰 Innovative solutions
📄 Customer-centric design
🥇 Commitment to excellence
These pillars are more than a vision—they’re shaping service delivery ⤵️
www.ny.gov/new-york-exp...
Our #CX strategy is grounded in 3 principles:
🧰 Innovative solutions
📄 Customer-centric design
🥇 Commitment to excellence
These pillars are more than a vision—they’re shaping service delivery ⤵️
www.ny.gov/new-york-exp...
Three Pillars of New York's CX
www.ny.gov
April 28, 2025 at 5:44 PM
At @nyscxo.bsky.social, we’re reimagining what it means to serve New Yorkers.
Our #CX strategy is grounded in 3 principles:
🧰 Innovative solutions
📄 Customer-centric design
🥇 Commitment to excellence
These pillars are more than a vision—they’re shaping service delivery ⤵️
www.ny.gov/new-york-exp...
Our #CX strategy is grounded in 3 principles:
🧰 Innovative solutions
📄 Customer-centric design
🥇 Commitment to excellence
These pillars are more than a vision—they’re shaping service delivery ⤵️
www.ny.gov/new-york-exp...
We’re proud to support @governor.ny.gov Kathy Hochul as she leads the charge for a budget that will make New York safer and more affordable.
With plans to put up to $5,000 back in your pockets, aid victims, and enhance safety, this budget is a bold step forward for all New Yorkers.
With plans to put up to $5,000 back in your pockets, aid victims, and enhance safety, this budget is a bold step forward for all New Yorkers.
April 26, 2025 at 10:10 PM
We’re proud to support @governor.ny.gov Kathy Hochul as she leads the charge for a budget that will make New York safer and more affordable.
With plans to put up to $5,000 back in your pockets, aid victims, and enhance safety, this budget is a bold step forward for all New Yorkers.
With plans to put up to $5,000 back in your pockets, aid victims, and enhance safety, this budget is a bold step forward for all New Yorkers.
On #AdministrativeProfessionalsDay, we’re shining a spotlight on Andrew Gardner and Denise Poutre!
They keep the wheels turning and help deliver real impact for New Yorkers. Thank you both for your commitment to service and excellence—we couldn’t do this work without you!
They keep the wheels turning and help deliver real impact for New Yorkers. Thank you both for your commitment to service and excellence—we couldn’t do this work without you!
April 23, 2025 at 7:53 PM
On #AdministrativeProfessionalsDay, we’re shining a spotlight on Andrew Gardner and Denise Poutre!
They keep the wheels turning and help deliver real impact for New Yorkers. Thank you both for your commitment to service and excellence—we couldn’t do this work without you!
They keep the wheels turning and help deliver real impact for New Yorkers. Thank you both for your commitment to service and excellence—we couldn’t do this work without you!
Modern government should meet New Yorkers' expectations for any great service provider.
Under @governor.ny.gov, we are fully committed to easing every step—be it applying for benefits, scheduling appointments, or accessing digital tools.
🔗 Explore our strategy: www.ny.gov/sites/defaul...
Under @governor.ny.gov, we are fully committed to easing every step—be it applying for benefits, scheduling appointments, or accessing digital tools.
🔗 Explore our strategy: www.ny.gov/sites/defaul...
April 14, 2025 at 2:55 PM
Modern government should meet New Yorkers' expectations for any great service provider.
Under @governor.ny.gov, we are fully committed to easing every step—be it applying for benefits, scheduling appointments, or accessing digital tools.
🔗 Explore our strategy: www.ny.gov/sites/defaul...
Under @governor.ny.gov, we are fully committed to easing every step—be it applying for benefits, scheduling appointments, or accessing digital tools.
🔗 Explore our strategy: www.ny.gov/sites/defaul...
We’re thrilled to share that Chief Customer Experience Officer Tonya Webster has been named one of CX Network’s Top 50 CX Influencers for 2025—joining an inspiring cohort of changemakers who are reimagining the future of #CX.
➡️ Check out the feature: www.cxnetwork.com/future-of-cx...
➡️ Check out the feature: www.cxnetwork.com/future-of-cx...
April 10, 2025 at 2:03 PM
We’re thrilled to share that Chief Customer Experience Officer Tonya Webster has been named one of CX Network’s Top 50 CX Influencers for 2025—joining an inspiring cohort of changemakers who are reimagining the future of #CX.
➡️ Check out the feature: www.cxnetwork.com/future-of-cx...
➡️ Check out the feature: www.cxnetwork.com/future-of-cx...
Reposted by NYS Office of Customer Experience
Discover the wealth of info at your Regional Clean Energy Hub! You can explore electric vehicle options, solar incentives, and exciting job training opportunities. Your hub has a team of knowledgeable, community-based organizations located in your region. on.ny.gov/3VNLVaT
March 31, 2025 at 8:08 PM
Discover the wealth of info at your Regional Clean Energy Hub! You can explore electric vehicle options, solar incentives, and exciting job training opportunities. Your hub has a team of knowledgeable, community-based organizations located in your region. on.ny.gov/3VNLVaT