🎡 On Governor’s Day at the #NYSFair, Chief Customer Experience Officer Tonya Webster visited the New York State Workers’ Compensation Board's booth!

We’re grateful for their dedication and proud to highlight the important work they’re doing to improve the #customerexperience across New York.

🦈 It’s #SharkWeek and we’re diving deep into #CX!

Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions.

🚨 Learn more about our work here: www.ny.gov/programs/new...

Did you know that #a11y is a commonly used shorthand for #accessibility? It also represents a community of people working to make apps, sites, and forms inclusive from the start.

We're happy to join our colleagues in celebrating 35 years of the Americans with Disabilities Act! #ADA35

Wishing all New Yorkers a safe and happy #FourthofJuly!

Last week, Chief Tonya Webster was honored to attend New York's first interagency #Juneteenth event. Marking 160 years since emancipation and honoring the legacy of Dr. Hazel Dukes, @nyscxo.bsky.social was proud to witness this powerful celebration.

⚡ Heads up, New York! Storms, snow, or the unexpected—get alerts before they hit.

Get real-time emergency + weather alerts, straight to your phone. Just text your county or borough (no spaces) to 333111 📲

Learn more: www.dhses.ny.gov/emergency-al...

#DYK: Nearly 1 in 4 New Yorkers lives with a disability?

This #GAAD, the New York State Office of Information Technology Services is launching a Central Accessibility Team to build inclusive digital services! Because #accessibility isn’t a feature—it’s foundational.

Each small action—like resting, moving, creating, and connecting with nature—fits together to support your mental health. Wellness isn’t one thing. It’s many little things that work together.

➡️ Explore more ways to boost your mental health: BeWell.ny.gov

#BeWell #MentalHealthAwareness

We’re proud to support @governor.ny.gov Kathy Hochul as she leads the charge for a budget that will make New York safer and more affordable.

With plans to put up to $5,000 back in your pockets, aid victims, and enhance safety, this budget is a bold step forward for all New Yorkers.

On #AdministrativeProfessionalsDay, we’re shining a spotlight on Andrew Gardner and Denise Poutre!

They keep the wheels turning and help deliver real impact for New Yorkers. Thank you both for your commitment to service and excellence—we couldn’t do this work without you!

Modern government should meet New Yorkers' expectations for any great service provider.

Under @governor.ny.gov, we are fully committed to easing every step—be it applying for benefits, scheduling appointments, or accessing digital tools.

🔗 Explore our strategy: www.ny.gov/sites/defaul...

We’re thrilled to share that Chief Customer Experience Officer Tonya Webster has been named one of CX Network’s Top 50 CX Influencers for 2025—joining an inspiring cohort of changemakers who are reimagining the future of #CX.

➡️ Check out the feature: www.cxnetwork.com/future-of-cx...

At @nyscxo.bsky.social, we’re reimagining government for our people, visitors, and businesses. With @governor.ny.gov’s focus on service excellence, we’re building a greater New York—one experience at a time.

➡️ Step into our vision: www.youtube.com/watch?v=2A9U...

This #WomensHistoryMonth, we celebrate the remarkable women who have shaped #NewYork’s history and continue to drive its future.

From leaders and innovators to advocates and trailblazers, their contributions have strengthened our communities and inspired generations.

🗣 Your feedback isn’t just valuable—it’s the secret sauce that makes New York sizzle! Whether it's a quick rating or a deep-dive survey, your voice drives real improvements.

Curious about how your 🪙🪙 can make a difference?

Learn about #VOC today: www.ny.gov/new-york-exp...

🚀 Ready for a bold conversation on the future of government?

CCXO Tonya Webster is taking the stage at Qualtrics' #X4SLC 2025 on March 20! See how New York is redefining #CX and setting a new standard for public service.

🔗 Learn more: www.qualtrics.com/news/qualtri...

Your experience matters, and New York values what you bring to the table.

If you’re a #federalemployee impacted by #DOGE, there are opportunities here—good jobs, real benefits, and a chance to keep making a difference.

➡️ Find your next opportunity now: ny.gov/wewantyou

#NYSWantsYou